IT networking help(Internet) help needed

[Code54]

That I don't know - When they added the new line it does connect to a different box so I am guessing that would help isolate that perhaps?

 

[plowhog]

^^ what he said (John Fitzgerald)

 

[Alien]

I had a similar problem for a while but it resolved itself. It seemed that as soon as a second computer logged on the router would drop out. I mucked around with the settings in my Mac and it resolved it but can't remember exactly what I did.

 

[plowhog]

Frontier ran the new line from the main road back our lane to the house (the ｽ mile line) - the old line was well over a mile and came in from a different angle so they felt the shorter line would help our speeds and take toehold line out of the list of possible problems.

The internet works better in the morning/afternoon but will still lock up commonly, but just not as quickly and as often. Evening are the worse - sometimes it will just quit working every minute or two. On "good" days it will run for an hour or maybe even two hrs without issue.

What is REALLY odd is when Frontier worked on it last time and put in the new line we tried it right away - worked great for about 2 hrs straight then... BAM... quit working, reset the router and it worked for another hour or so, then quit working again. Last night it never worked for more than 5 minutes at a time without having to reset the router.

The internet does seem to work when they work on the system and replace the lines, the router, etc for a short while before locking up. c....
I did speak to a lady in the Presidents office again today and asked her to try and get one of their network engineers to look at this and see if they can help.

Reading the above all sounds like a provider issue to me. I realize that isn't very helpful but that's what it seems. Two questions:

- have you checked the quality of power to the modem? Voltage drops or spikes can wreak havoc on equipment.
- do you have a dynamically assigned IP address? (you probably do) Frontier probably offers static IP as an option, which costs more. You might ask Frontier to assign you a static IP to see if this fixes or improves the issue. With a dynamic IP, your modem/router periodically seeks and is assigned a new IP address. (There is a setting in the modem/router for how long of a "lease" your modem will get with each dynamically assigned IP, which is another setting to check.) But if you get a static IP your IP address never changes, so it would be good to try if they are willing to do that.

btw, I switched from Viasat internet satellite to Hughes recently. The Hughes system works well. If you don't have a problem with latency (i.e. gaming) it might be something to consider.

 

[forgeblast]

DSL Frontier customer here and I feel your pain. We were having a lot of issues, they ran a new line direct from the outside of the house box to our modem it helped but then the line from the pole to the outside box corroded and caused and issue which they fixed.
We are running a nighthawk modem, it helped a bit but we are one of the last houses on our line and there are times where we just do not have the bandwidth. Netflix is a joke we have such a hard time streaming anything.
I truly believe that for every urban customer that gets fiber, an equal number of rural customers should too.

 

[newbury]

Have you looked into a cell phone based solution?
I realize it's too late for a Mobley but there are competing options available for a few more $$.

https://www.tractorbynet.com/forums/rural-living/377575-cheap-20-month-stand-alone.html

My Mobley ($20/mo) is getting about 8-20 Mbps down at my shops, our main internet provider only gives us 6Mps or so for $60/mo. But my Mobley goes WITH me.

 

[crreed67]

I'm in Nicholas Co and had the same problem. Also Frontier. I Was getting speeds up to 6Mbps but half the time it would just shut off. Tech guy came and checked it and had them back it down to 3Mbps and it hasn't quit since. He said it was trying to run too fast for the distance or something...Anyway, it worked and I really don't notice a difference in the speed at all. Don't know if that would help yours.....Just my experience.

 

[Code54]

Thanks all!

We had satellite but I sometime use a VPN for work and the latency issue was causing problems there so we had to ditch Hughes net. Also it seems with two teenagers the data cap is also a major issue (also for cell based systems.)

They have changed out the outdoor connection/box - unfortunately no luck.

Changing setting would be worth a shot but just not sure what I need to change.... I would love to get a good network engineer to look at the system closely as I think they would be able to find an issue. Well I would hope ..... LOL


They have readjusted us from 12mbps to 6 but no luck (I was hoping)

Today they were out and tweaked a few things so we are waiting to see what happens now.....

 

[kcflhrc]

I think something in your house is connected to the DSL and is dragging everything down to a crawl. Turn everything off but one device and see how it acts. Had an issue at a customers house and it ended up being his wifes I-Phone. She never turned off her wifi. This is why it works for a while after the tech leaves and then by that time all the devices come on line and drag it down.

 

[DieselBound]

I have Frontier and had issues off and on for a while. Turned out it was a service connection that was along the side of the road: DSL, twisted pair wire connections, like most all wire, tends to get a bit corroded over time and looses signal strength.

Frontier has a switch/router/repeater issue. Those times are ugly. And even when the OP's equipment isn't one of the hop points the times are ugly.

Get in touch with a tech and I'm pretty sure that showing the traceroute output ought to make it clear that it's on Frontier's side.