That-Markham-Girl
Banned
Hello guys,
First of all we would like to thank each and every one of you for standing behind us in our slow times and our fast.
In recent weeks we have had some pretty major yoohaa haa (badword) days here at Markham. So i thought i would explain a few things here instead of having everyone calling and me repeating the same response.
We average orders of 25 or more tooth bars to build at a time. Sometimes more sometimes less. We specialize in Skid steer attachments, Rakes, buckets, hitches, tree booms, grubbers, etc. & tooth bars. When we started Markham in 2002 we never dreamed that our bars would become so popular, for this we thank you guys again. We order teeth on a blanket once a year, we base those orders on what we sold in that month the year before and usually order a little more then that, but not too many, because we are a small family owned business that refuses to go out on a limb too far for fear of breaking the limb and or a leg or two.
We build and ship the bars in the order in which they come in, and can only ship 5 a day through UPS because of the damage these bad boys can cause other freight and not to mention their weight. But on occassion we do have to put tooth bars on hold for different reasons, one we have to fill the orders of the bigger attachments, two- we run out of teeth- three we run out of cutting edge- four- we run out of time. I know you guys have been very patient with us and the problems we have faced this summer, and believe me it has been horrible, steel prices for one- they tried to go up 150.00 a stick on the cutting edge, which would mean tooth bars would also have to go up, almost double to justify even building them. Then we changed the teeth, because we had such a demand for a casted tooth, and that took time, then in between all the pricing drama and changes we would run out of something, then where the steel had gone up, bigger companies had went on a buying frenzy at the old prices which left the small business owners kinda winging it til more could be produced.
To make a long story longer I promise tooth bar teeth are now in stock, cutting edge is now in stock, we are building them up and shipping them back out starting Friday. I have had a couple people cancel their orders and this is fine we understand. This is the main reason why we do not run the cards until we are sure we won't run out of anything and will be able to ship. But in our defense alot of the hold ups have been me fighting with steel companies and freight so that you wouldn't have to pay more either in fuel surcharges or steel increases.
It is also more important for you to understand we are not ignoring you or your calls, we have windstream which is based in india i think, at least that is who answers the phone when we report a problem. It's crazy. Sometimes I run the burning machine or help Allen in the shop and rely on the message center to give messages, another mistake i seem to have made lately.
Anyway hold onto your pants and get ready to dig because by the end of next week you should have gotten a call from me to let you know when to expect your bar.
And again we want to thank all you guys for your comments and your loyalty! And by all means if you have any questions at all over any of our products visit us at Markham Welding - Home, i will be more than happy to help to the very best of my abilities.
Hapy digging, Melissa Markham
First of all we would like to thank each and every one of you for standing behind us in our slow times and our fast.
In recent weeks we have had some pretty major yoohaa haa (badword) days here at Markham. So i thought i would explain a few things here instead of having everyone calling and me repeating the same response.
We average orders of 25 or more tooth bars to build at a time. Sometimes more sometimes less. We specialize in Skid steer attachments, Rakes, buckets, hitches, tree booms, grubbers, etc. & tooth bars. When we started Markham in 2002 we never dreamed that our bars would become so popular, for this we thank you guys again. We order teeth on a blanket once a year, we base those orders on what we sold in that month the year before and usually order a little more then that, but not too many, because we are a small family owned business that refuses to go out on a limb too far for fear of breaking the limb and or a leg or two.
We build and ship the bars in the order in which they come in, and can only ship 5 a day through UPS because of the damage these bad boys can cause other freight and not to mention their weight. But on occassion we do have to put tooth bars on hold for different reasons, one we have to fill the orders of the bigger attachments, two- we run out of teeth- three we run out of cutting edge- four- we run out of time. I know you guys have been very patient with us and the problems we have faced this summer, and believe me it has been horrible, steel prices for one- they tried to go up 150.00 a stick on the cutting edge, which would mean tooth bars would also have to go up, almost double to justify even building them. Then we changed the teeth, because we had such a demand for a casted tooth, and that took time, then in between all the pricing drama and changes we would run out of something, then where the steel had gone up, bigger companies had went on a buying frenzy at the old prices which left the small business owners kinda winging it til more could be produced.
To make a long story longer I promise tooth bar teeth are now in stock, cutting edge is now in stock, we are building them up and shipping them back out starting Friday. I have had a couple people cancel their orders and this is fine we understand. This is the main reason why we do not run the cards until we are sure we won't run out of anything and will be able to ship. But in our defense alot of the hold ups have been me fighting with steel companies and freight so that you wouldn't have to pay more either in fuel surcharges or steel increases.
It is also more important for you to understand we are not ignoring you or your calls, we have windstream which is based in india i think, at least that is who answers the phone when we report a problem. It's crazy. Sometimes I run the burning machine or help Allen in the shop and rely on the message center to give messages, another mistake i seem to have made lately.
Anyway hold onto your pants and get ready to dig because by the end of next week you should have gotten a call from me to let you know when to expect your bar.
And again we want to thank all you guys for your comments and your loyalty! And by all means if you have any questions at all over any of our products visit us at Markham Welding - Home, i will be more than happy to help to the very best of my abilities.
Hapy digging, Melissa Markham
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