I did Heat and Air for a living and I can Guarantee that you would have had heat by the end of the second day. I don't care if I had to rip off my own gas valve this is totally wrong!
murph,
Appreciate the thought ... it confirms my feelings on the matter ...
You know, I could understand it ... if it was some specific, critical part that was no longer available ... and had no substitute.
The response from the Honeywell guy was apparently
"There has to be something wrong with that furnace that is making our gas valves go bad."
Shyeah, right ... absolutely no possibility you could have a quality control problem ...
Last time I ran into this sort of a situation was with a tape drive used for data backup ...
It failed within the warranty (
repair) period ... and, long story short, I got jacked around by about half a dozen people (company acquired by another, repair depot relocated, everyone is on vacation) trying to get it fixed/replaced ...
In the meantime, I've got a client that I need to get data off some tapes that I need the tape drive for.
So I found the number for corporate, called in and talked to the CEO's secretary sounding like I knew the guy, and told her I needed to get him some important info and got the fax number directly into his office ...
I then wrote an absolutely scathing letter - basically questioning his competence as a manager.
Within an hour I had call from his secretary apologizing on his behalf ... and letting me know they were overnighting me a brand new tape drive.
I thanked her and the CEO and casually commented that apparently my letter had must have had some effect.
Her reply:
"You have no idea ... many heads are going to roll ..."
Talking with her a little further, she indicated that several folks would likely lose their jobs.
...
$@#! with the bull, you get the horns ...
What is so hard about doing one's job, doing it
reasonably well, and taking care of the customer ?
