Everything Attachments

[fried1765]

I just ordered a 55" Wicked Grapple based on the design, weight and reviews. I was quoted 8 - 10 weeks for delivery, but my credit card was charged when I ordered. I never done business with a company that takes all of your money upfront with such a long delivery time. Everything else seems good, but this is very off-putting. Maybe Ted can explain why he does business this way.

Correction, I ordered a 60" Wicked Grapple (not 55")

I agree with your observation......I don't like it either.
That said: They did tell me they would charge half when I ordered, and the other half when they ship, if I preferred that.
Recently, I was only ordering an $889 set of forks, so I paid all up front.

They have another issue I do not like.
They advertise....."free shipping within 1000 miles", but it is only "free", to the nearest freight terminal.
The nearest freight terminal to me is 100 miles away!
They will ship to a local business with a loading dock, but then I must go through the hassle of hooking up my trailer to get it.
Residential delivery is at least $125 more, with an added lift gate fee, even though I live on the trucking route, and could unload any order with my machine.

The really good news though, is that their products are...... EXCELLENT,...... and are well worth the wait.

 

[rbtjr]

jg, I don't know why EA actually ran the charge through, versus taking a deposit or putting a "hold" on your card. As lilranch said, I think that Travis will explain. I just wanted to note that I have bought five attachments from EA and they are great to do business with.

 

[K5lwq]

I pay up front for most everything I order. It does not bother me at all. The result is the same, they get money from me and I get items from them. The timing of how that works is normally understood up front.

I ordered several items from EA that came in at different times. As soon as they had it ready, it shipped. All very good quality and well worth the wait! I just wish I had bought my 55” Wicked Root grapple years ago! :thumbsup:

 

[lilranch2001]

Fried, I kind of feel you are nit picking, yes they advertise free shipping, but it would be an exorbitantly expensive adder for everyone one else to give free tailgate shipping to each individual across the free shipping locations.

I think if you have some basic understanding of how shipping costing works, you would have a little bit of an open mind on their policy.

 

[lostcreekranch]

with pallet forks .... you don't need no stinkin' lift gate service.

 

[jgedmond]

Fried, I kind of feel you are nit picking, yes they advertise free shipping, but it would be an exorbitantly expensive adder for everyone one else to give free tailgate shipping to each individual across the free shipping locations.

I think if you have some basic understanding of how shipping costing works, you would have a little bit of an open mind on their policy.

In addition to the increased cost of door to door shipping, you are at the mercy of the freight / delivery company to schedule from the depot to your door. That usually adds 2 -3 days to the shipping time, maybe more if you are in the middle of nowhere.

I had an exercise machine delivered from a depot. They took over a week to get it the last 100 miles from the depot to my place. Then they sent it alone on an 18-wheeler with no lift-gate! The driver would not drive on 1/4 mile of dirt road to our property, so I had to cart it back on my tractor forks. If I did not have the forks, they probably would have had to take it back and try again later with the right kind of truck.

Based on that experience, I would rather drive to the depot and pick it up myself. EA ships to a FedEx depot about 40 miles away. We go there for shopping quite often, so it is no problem for me to pick it up.

 

[fried1765]

Fried, I kind of feel you are nit picking, yes they advertise free shipping, but it would be an exorbitantly expensive adder for everyone one else to give free tailgate shipping to each individual across the free shipping locations.

I think if you have some basic understanding of how shipping costing works, you would have a little bit of an open mind on their policy.

My "basic understanding of how shipping costing works" is:

Titan advertises FREE shipping (with lift gate) to a residence ANYWHERE in the USA, but EA will not do the same, even within 1000 miles of Conover, NC.?

To me, it is a valid comparison,.... to you.... it is "nit picking"?

 

[lilranch2001]

simple answer
yes
I do not know how long EA has been advertising on here but this is the first time I remember anyone blching about this policy.

I guess you are just more attuned to reality than all the rest of TBN


I have only bought one item from them, and did not expect to get free shipping to my home, but them maybe I am just easy to get along with

 

[goeduck]

If it is a standard product that EA sells a lot of (and from this thread it sounds like they do), then it is not right that they invoice that far in advance. Yesterday I ordered a special length of 4x8 lumber to replace a damaged portion of my dock. The lumber has a special treatment for wet saltwater application and is cut and treated after my order. On something like that I expect to pay up front as they cannot realistically resell it. That is not the case with these grapples as far as I can tell. Does EA tell you upfront they are charging in advance?

 

[K5lwq]

If it is a standard product that EA sells a lot of (and from this thread it sounds like they do), then it is not right that they invoice that far in advance. Yesterday I ordered a special length of 4x8 lumber to replace a damaged portion of my dock. The lumber has a special treatment for wet saltwater application and is cut and treated after my order. On something like that I expect to pay up front as they cannot realistically resell it. That is not the case with these grapples as far as I can tell. Does EA tell you upfront they are charging in advance?

In my case they did. Not an issue for me at all. Very happy with the way EA does business.