Bird
Rest in Peace
Nomad, obviously, you live in another world from a lot of us. /forums/images/graemlins/wink.gif /forums/images/graemlins/laugh.gif When I was a teenager, my Dad owned a couple of service stations and an auto parts house. Now we had "competition" in town, but we not only never badmouthed the competition, we were friends with them, and in fact, those other service stations were our auto parts store customers.
For a few years, my brother was a Matco Tool Distributor, and I was in the air tool repair business. My brother brought me the air tools from his customers that needed repairing. He had competition from MAC and Snap-On in his area, and he tried to outsell them, but never by saying anything bad about them. In fact, they became friends, and the local Snap-On distributor gave him his customer's air tools for me to repair, also. And of course I did just as good a job for the Snap-On distributor and his customers as I did for Matco customers.
The simple fact of the matter is that both Snap-On and Matco sell some very good products, and each of them has also occasionally come out with a particular model that leaves much to be desired. Do your really believe we would have sold more by telling customers, or potential customers, about the flaws in Snap-On rather than just talking about our own products? I guess I could have sabotaged some of the Snap-On air tools I repaired, but do you really think that would have helped mine and my brother's business?
I don't think so.
For a few years, my brother was a Matco Tool Distributor, and I was in the air tool repair business. My brother brought me the air tools from his customers that needed repairing. He had competition from MAC and Snap-On in his area, and he tried to outsell them, but never by saying anything bad about them. In fact, they became friends, and the local Snap-On distributor gave him his customer's air tools for me to repair, also. And of course I did just as good a job for the Snap-On distributor and his customers as I did for Matco customers.
The simple fact of the matter is that both Snap-On and Matco sell some very good products, and each of them has also occasionally come out with a particular model that leaves much to be desired. Do your really believe we would have sold more by telling customers, or potential customers, about the flaws in Snap-On rather than just talking about our own products? I guess I could have sabotaged some of the Snap-On air tools I repaired, but do you really think that would have helped mine and my brother's business?
I don't think so.