CNH Capital problems AGAIN (A Warning to All)

sandman2234 · Mar 17, 2007

Just for the record, the total amount has been refunded, not by Bargainland, but by Paypal!
I called them to ask for their advise and they cheerfully refunded the total balance due. I asked the guy if Bargainland would be charged for it, and he said Paypal would eat this one.
David from jax

kloswerkes · Mar 20, 2007

Well, my first payment to CNH was due last month, and because of this thread I was prepared/expecting a problem. Needless to say, a week after the payment due date I received a call from them. We use BillPay through our CU, and so we checked on it. BillPay inidicated it was paid on the due date. Called CNH back, and they "found it". They showed it as being received and posting 10 days after the due date. It was explained that since their mail goes to a "lock box", it is normal to expect a 7-10 day delay in receipt of the payment. We were advised by CNH to send the payment in 7-10 days early, due to the "lock box" issue. Ha! I called the CU's BillPay rep, and he said the payment was received by CNH on the due date. Apparently some compaines don't like dealing with BillPay, and so it is common for those compainies to introduce delays. Food for thought. At least because of this thread we were expecting it. Thanks everyone. BTW, apparently CNH has a 10 day "grace period" due to the "lock box delay"......so we weren't considered late.....

sandman2234 · Mar 20, 2007

Lock box or not, they have your money and are using it to make more money.
Tell them to unlock the durn thing, cause your not going to give them it any earlier, because that isn't what the contract says.
David from jax

SOS · Mar 20, 2007

I just got a call from NH and they said I was late. However, we were actual a payment ahead and they said that their mail has been slow.

Who is doing their processing and collections? Are they trying to justify their existance?

BarnStangz · Mar 29, 2007

SOS said:
I just got a call from NH and they said I was late. However, we were actual a payment ahead and they said that their mail has been slow.

Who is doing their processing and collections? Are they trying to justify their existance?

Being a computer nerd (and co-owning an IT shop) I HATE anything that involves snail mail. CNH should get the flippin stick and get an online system set up to except payments. Then, as soon as your payment posts to their system and they give you a conformation number it's all on them. I set up to have the funds automatically taken out of my checking account with CNH, so, we'll see if that gets messed up. But when I talked to the lady at CNH, setting up the auto-payment, I asked when we'll see some online payment web site and she was like.... "...duh... ummm, maybe by 2008..." riiiight we'll see about that one... I'm a BIG believer in making things easy and reliable for people, having to worry about your check getting to CNH on time, or them forgetting to open the envelope, or some one loosing the key to the lock box is just straight up ridiculous...

ohs well... I think it's past my bed time...

Max

bandit67 · Apr 6, 2007

maxfior said:
CNH should get the flippin stick and get an online system set up to except payments.

I think that's the problem here - CNH does seem to EXCEPT the payments. They need to learn how to ACCEPT our payments.

Anyway, I'm glad June will be my last payment to CNH.

BarnStangz · Apr 9, 2007

bandit67 said:
I think that's the problem here - CNH does seem to EXCEPT the payments. They need to learn how to ACCEPT our payments.

Anyway, I'm glad June will be my last payment to CNH.

Haha, I love engrish... I mean English!

RollingsFarms · Apr 9, 2007

Redneck_Randy said:
A couple months ago I recieved a call from CNH Capital stating I was late on a payment. I made 2 payments that month and they applied the 2nd as principal even though a payment coupon was sent with the payment. They called today stating I was late again by almost 30 days. 31th day they report it to the credit bureau. I made two payment last month and they were both logged as principal even though the payment coupons were with each payment and no entry was made on the coupons by me to have it go towards principal. The gal from CNH was unwilling to convert them back to a monthly payment and said if I didn't make a payment today it will be reported to the credit bureau. Should be pretty easy to guess what I had to say about that. LOL I then asked to speak with a supervisor. The supervisor was very helpful and apologized for the errors and made to correction to my account. I then told him I WILL NOT tolerate another rude phone call such as I recieved today and if CNH does this again I will file a complaint with our state AG's office. I then went on to tell him if they ever put a mark on my credit because of their screwed up accounting system I will file a suit against CNH.

My point for this thread is to warn others that if they are making extra payments to CNH to make sure that they are being applied correctly.

this is the reason i deal with my personal local bank when making farm related purchases instead of using dealer credit. the people at the bank know me by name and would call me immediatley if something like this happened and would have gotten it straight the FIRST time. thats why when i see post about JD, Kubota, NH financing i dont get all googley eyed because i wouldnt be buying it through them anyways in fear of this. im not saying this would never happen with my bank, but after the first time it would have been straightened out and would not have happened again. i wish you good luck in the future and i guess you gave me one more reason to not take a look at NH.

MikePA · Apr 10, 2007

RollingsFarms said:
i guess you gave me one more reason to not take a look at NH.

1. This thread is about CNH Capital, not their tractors.
2. There are LOTS of people who borrowed from CNH and had NO problems, ever, with payments. I'm one of them. From the first payment until I paid the loan off early, I had ZERO issues.

If you'd not consider NH because of one thread on TBN by one person who had problems......