kantuckid
Platinum Member
If a business takes on a brand they assume the responsibility to support the brand and should know what the brands warranty policies might be. Matters not if it's a TV or a tractor IMO.
We bought our first color, a Motorola TV in 1972 from a KS retail store then moved to KY soon after. The TV died at ~ 6 months and I took it to a KY dealer for warranty service. He called me to say the company wouldn't back the repair cost. I wrote a letter to the regional service guy who said it was out of the region where purchased. I then went up the corporate ladder and they ended up repairing that TV.
It's not about flat rate vs. hourly or where you bought something, it's about either being a true dealer or not. I have zero interest in dealers who might sell high to support whatever they decide to service under warranty.
I went out of state to buy used for my last two tractors and fully expect any brand dealer to service them as needed, warranty or not.
We bought our first color, a Motorola TV in 1972 from a KS retail store then moved to KY soon after. The TV died at ~ 6 months and I took it to a KY dealer for warranty service. He called me to say the company wouldn't back the repair cost. I wrote a letter to the regional service guy who said it was out of the region where purchased. I then went up the corporate ladder and they ended up repairing that TV.
It's not about flat rate vs. hourly or where you bought something, it's about either being a true dealer or not. I have zero interest in dealers who might sell high to support whatever they decide to service under warranty.
I went out of state to buy used for my last two tractors and fully expect any brand dealer to service them as needed, warranty or not.