/ Can ls dealers refuse warranty work on tractor not purchased from them?? #111
- Jul 21, 2021
- North East Texas
- TYM T574H
You really need to read the franchise contracts. They will differ, but many do require them to service any of the OEMs tractors. Just because the manufacturer doesn't own them does not mean they are not or cannot be bound to contractual obligations. For some, refusing to do warranty work would be breach of contract and the OEM could dump them without recourse. But it really depends on the OEM and how they write their franchisee contacts.Said before and will say again that all dealers (except company run stores are independent dealers and as such can accept or refuse work at their discretion. How it works in the real world. My dealer is no different.
Otherwise, anyone who bought a tractor and moved to another area would effectively have no warranty. Reading Kubota's warranty, for example, it says warranty work must be done at one of its authorized dealers. In no way does it imply that you must get the work done at the dealership from whom you purchased it. That is clear enough that a court could compel a dealership to do the repairs...as someone mentioned though, do you really want them to touch your tractor if they don't want to? Of it were me, I would push very hard with OEM, the courts and the press to make the dealership a pariah. I am sure with enough effort you could get a copy of a dealership agreement.