Business Must Be Good

[Oiltech]

I am very close to pulling the trigger on a Kubota L4760 but thought let me take a look at John Deere, call the local dealership today and he quotes me a price for a 4044R which is about $3500 less than the Kubota. He tells me to come on by the dealership to take a look at it. I drive 15 miles to dealership to find out he doesn't have any on his lot, he then tells me they have a 4066R on their other lot across town and it's the same machine except for the engine. I drive there and the guy behind the parts counter asks if he can help. I tell him David sent me here to look at the 4066R, he says I will help you when I finish with this customer. I asked where the tractor is and he tells outside in the front.

So I go outside, find the tractor, kick the tires while waiting and parts guy shows up, no key for tractor and no offer to go and get the key. JD is off my list.

Really didn't care for all the plastic or fiberglass body parts

 

[wolftree]

Enjoy your Kubota.

 

[rustyshakelford]

Man I hate to hear that. It drives me nuts how crappy a dealer can make an experience. I don't know how some of them survive with the level of customer service. I've gone into a mahindra dealer twice and both times the salesman is asleep on his desk and both times he has on a sleeveless shirt. Apparently he is the owners son and runs the location near me. I'm not an uppity type but please show a small amount of professionalism if your expecting me to drop 50k

Brett

 

[Oiltech]

I'm not an uppity type but please show a small amount of professionalism if your expecting me to drop 50k

Brett

Well said

 

[oosik]

Both the JD & Kubota dealerships in my area are fantastic. They meet you in the parking lot as you get out of your car and will show and demo anything on the lot. There are two other brand dealerships that never seem to care if you are there or not. I really do not understand why there is such a difference but I would not do business with them.

 

[AKfish]

I am very close to pulling the trigger on a Kubota L4760 but thought let me take a look at John Deere, call the local dealership today and he quotes me a price for a 4044R which is about $3500 less than the Kubota. He tells me to come on by the dealership to take a look at it. I drive 15 miles to dealership to find out he doesn't have any on his lot, he then tells me they have a 4066R on their other lot across town and it's the same machine except for the engine. I drive there and the guy behind the parts counter asks if he can help. I tell him David sent me here to look at the 4066R, he says I will help you when I finish with this customer. I asked where the tractor is and he tells outside in the front.

So I go outside, find the tractor, kick the tires while waiting and parts guy shows up, no key for tractor and no offer to go and get the key. JD is off my list.

Really didn't care for all the plastic or fiberglass body parts

Is this dealership your only option to get a look at the JD lineup? To play 'devil's advocate' here a bit... 'Cause I can't read minds any better than the parts guy, did you ask if it was OK to fire the machine up?

He's a parts guy. He don't know up from what you and 'David' talked about. I realize that folk's can be clueless and indifferent to customers interests... But, it can help if there's a little bit of communication before assuming the guys not gonna help you.

AKfish

 

[Oiltech]

You make a fair point, but they already had one foot in the grave after I drive 15 miles per the original salesman telling me to come look at the one on his lot that did not exist. In this case the customer did all the leg work and David from the dealership did not even call the other store to organize my viewing of the tractor.

Any customer wanting to drop this kind of money at my business will get 100% attention so that I do not miss the sale.

 

[Oiltech]

Please delete

 

[AKfish]

You make a fair point, but they already had one foot in the grave after I drive 15 miles per the original salesman telling me to come look at the one on his lot that did not exist. In this case the customer did all the leg work and David from the dealership did not even call the other store to organize my viewing of the tractor.

Any customer wanting to drop this kind of money at my business will get 100% attention so that I do not miss the sale.

Good points all. Forgot about the "phantom" 4044R! And 'David' showed some pretty poor 'follow-up' on your conversation.

I'm gonna have to guess that he did not recognize that you were as serious about the tractor as you actually were..

Best of luck with whatever you finally buy!

AKfish

 

[tractorslinger]

I am very close to pulling the trigger on a Kubota L4760 but thought let me take a look at John Deere, call the local dealership today and he quotes me a price for a 4044R which is about $3500 less than the Kubota. He tells me to come on by the dealership to take a look at it. I drive 15 miles to dealership to find out he doesn't have any on his lot, he then tells me they have a 4066R on their other lot across town and it's the same machine except for the engine. I drive there and the guy behind the parts counter asks if he can help. I tell him David sent me here to look at the 4066R, he says I will help you when I finish with this customer. I asked where the tractor is and he tells outside in the front.

So I go outside, find the tractor, kick the tires while waiting and parts guy shows up, no key for tractor and no offer to go and get the key. JD is off my list.

Really didn't care for all the plastic or fiberglass body parts

Sorry for your experience. I'm a dealer in Indiana and hear this story far too often. If you're interested in a quote, I'd be happy too. Thanks

 

[sixdogs]

I have just about given up on Deere. The product may be fine but I can't get anyone to talk to me. Last year I wanted to buy a $5,000 implement off the lot and despite three calls and messages, no call back. This year I needed service on my larger Deere ag tractor that I bought from that dealer. Message brought no response and no call back so it took it to a smaller dealer 40 miles away and he checked it out same day. I couldn't have been happier with that dealer.
So I either buy Deere from someone 40 miles away--and that's OK, but Kubota seems more eager to do biz.

 

[Utopia Texas]

I had a Similiar experience last month when I contacted my two closest New Holland dealerships to enquire about buying a new T4.75. One place told me to put my trade in on my trailer and bring it by for them to look at for value. When I called the second place the salesman told me he had two customers to deal with but after helping them would drive the 20 miles to my place to look at my trade in. Sure enough, two hours later, he drove up the drive introduced himself and we proceded to look at my trade in tractor. He checked it out, took some pictures then left. Next morning he phoned me with the trade in price and price on the T4.75. I was really impressed with this service just from my one phone call.

 

[kcflhrc]

MY JD buying experience was the exact opposite, easiest and best experience I have actually had buying any kind of vehicle. Dealer was 80 miles away, best price I could find in 4 states, did the whole deal over the phone and my salesman personally delivered it and showed me how to operate everything.

 

[Oiltech]

MY JD buying experience was the exact opposite, easiest and best experience I have actually had buying any kind of vehicle. Dealer was 80 miles away, best price I could find in 4 states, did the whole deal over the phone and my salesman personally delivered it and showed me how to operate everything.

That's the way it should be:thumbsup:

 

[AKfish]

That's the way it should be:thumbsup:

No intent to hijack the thread.. God knows I've had more than a belly-full of wrangling with my local guys!

But, I have been in the hunt for a 60hp hydro tractor for a couple of years. Have wanted one so my wife can help more with hay chores.

Very interested in the cab, Grand L. So, I looked one over pretty thoroughly the last time visiting my Dad in SD. Loved the cab, the layout, the overall size, control response, etc., etc. Price was pretty much in line with the JD4720.

Quick reason I finally bought a JD 4720 (even though my local dealer is sometimes a waste of good oxygen) was the loader mount clearance (lack of) and the placement of the hydraulic filter and the loader quick disconnects. I would be very concerned about wrecking both the filter and the quick disconnects!! My woods with small trees and heavy brush would be a bad mix..

AKfish