Two-three weeks in and when when I stop talking and get the bambi in the head light look, I know I am in trouble. Then, later on when these "people" are asked to do something they say I had not shown them that.
It's time for a check list that each employee signs. Make people sign EVERYTHING.
I used to get that a lot when I worked for a major corp. I used to get called on the carpet for NOT OFFERING a particular up-sell product, even though I didn't and was refused by the customer. From that day on, every contract that went out not only had what the customer bought, but also has everything that was "suggested as an upsell and decline"
Contact read Product 1 - $0.00 , Product 2 $0.00 CUSTOMER DECLINED product 3 $0.00 CUSTOMER DECLINED $0.00.
Yep more work on my part but it shut the boos right up, never did call me in again. It saved me even with a customer, who swore up and down they ordered one thing from me, but they signed a contract that explicitly stated CUSTOMER DECLINE PRODUCT "A"...that was a big WHEW.
Then when it came time to distribute copies of the paperwork the secretary placed a copy in everyones cubby hole mail box. When something wasn't done or ordered they would simply say " I NEVER GOT THE PAPER WORK.
From that day on the secretary walked the contract to each individual and made them sign the MASTER copy.
Now when they attempted the old " I never got the paper work" line, I would simply show them their signature and then it was all on them.
I will admit this though I have used this "sign here" approach to this day and it has saved me more than I can count.
People always want to blame someone else, but if you made them sign there is no blame, or if they try to blame, I just bring out the signed paperwork.
