An unexpected database error has occurred. Please try again later.

Jstpssng · Mar 15, 2025

Am I the only one getting this? I've been seeing it all day and am not sure if it's site related, or just another symptom of my poor cell service.

Thanks.

ultrarunner · Mar 15, 2025

Me too…

mjonesnh · Mar 15, 2025

Jstpssng said:
Am I the only one getting this? I've been seeing it all day and am not sure if it's site related, or just another symptom of my poor cell service.

View attachment 3078913

Thanks.

Started with me yesterday

Ibrahim · Mar 15, 2025

Thanks for posting, I'll keep an eye out for what might be causing it. Unfortunately, these errors sometimes are timeout related, and aren't easy to nail down. But I'll keep watching.

LittleBill21 · Mar 15, 2025

DB issues are on server side, not related to ISP issues on our side.

Ibrahim · Mar 15, 2025

LittleBill21 said:
DB issues are on server side, not related to ISP issues on our side.

Yes, almost always it's an issue on our server side if it's a DB issue. There are SOME situations where an ISP might mess up and cause errors, but it happens so rarely it's not the first thing we look at. If you ever seen TBN just spinning and failing to load, test other sites first and if they load (check big sites like Facebook, NBC, Google, etc. but also check smaller sites like local news or restaurants) then you can tell if it's your Internet (if other sites fail to load) or TBN's server (if it's just TBN.)

LittleBill21 · Mar 15, 2025

Ibrahim said:
Yes, almost always it's an issue on our server side if it's a DB issue. There are SOME situations where an ISP might mess up and cause errors, but it happens so rarely it's not the first thing we look at. If you ever seen TBN just spinning and failing to load, test other sites first and if they load (check big sites like Facebook, NBC, Google, etc. but also check smaller sites like local news or restaurants) then you can tell if it's your Internet (if other sites fail to load) or TBN's server (if it's just TBN.)

Ibrahim,

I have seen the error and its random, that said since I don't know your backend, if your doing a VM and your using backup software utilizing snapshots something like VEAM, we have found certain DB's like mariandb does not like the snapshot, we find it will hang it if there is an open transaction during the snapshot, we had to script the db to be shutdown, snapshot it, then restart the db. I don't know if this is a thing for you, but it took a while for us to catch it.

Ibrahim · Mar 15, 2025

LittleBill21 said:
Ibrahim,

I have seen the error and its random, that said since I don't know your backend, if your doing a VM and your using backup software utilizing snapshots something like VEAM, we have found certain DB's like mariandb does not like the snapshot, we find it will hang it if there is an open transaction during the snapshot, we had to script the db to be shutdown, snapshot it, then restart the db. I don't know if this is a thing for you, but it took a while for us to catch it.

Actually I tweaked the database timeouts and have been adjusting them. They reset yesterday (to something very short) and so I adjusted them again today and will check to see if it goes away. I'm a good 80% sure that's the problem, but we'll have to see.