I'm sure you're not responsible for the really bad reputation Echo's service has.
My own experience was pretty interesting.
Went to Echo's site. Found list of repair centers. Drove to repair center. Repair center said "the guy" who repaired Echos had quit a long time ago. Echo didn't bother updating the site.
Went back to site. Drove to second repair center. They kept the saw for 6 weeks. Told me they couldn't figure out what was wrong with it. They gave it back. No lie.
Went back to site. Drove to third repair center. They kept the saw for 6 weeks. I told them not to sharpen the chain. They gave it back, mostly repaired, with a chain that had its geometry ruined by their amateur grinding. Bought a new chain to avoid spending forever fixing the old one.
The oiler leaked like crazy. I found out the tube had been sliced. Replaced it without bothering the repair center. I could not wait another 6 weeks.
Found out a screw had been left out of the case.
Later on, when I knew more about saws, I realized I could have repaired the saw's original issue myself for $15.
Here's something most people don't know: some repair centers like to hold homeowner saws forever so they can suck up to pros by turning their saws around fast. This may explain why my saw stayed in the shop for so long. A warranty is useless if you're a second-class customer. I really needed my saw during the summer it was in the shop.
The place that sold me the Husqvarna is great. Turns my saws around in 10 days. That includes the Echos. I would never go to an authorized Echo place again. I'd rather pay and have my saw back in a reasonable time.
I can fix nearly any problem with a saw now, so the Husqvarna place will never see me unless something big comes up.
Something to consider: in a time when mechanics charge $100 per hour and up, it's kind of stupid to take a cheap tool like a chainsaw to one unless you have to. I have rebuild kits for all my small engines sitting in my shop, waiting, and I get help from web experts when it's something worse.