I Went To Purchase A New Mini-Excavator And This Happened.....

[TugHillDog]

My machine actually was delivered with clean tracks but this is what it looked like immediately when I drove it off the trailer in the gravels. It don’t think anyone disagrees that the dealer should have had the machine power washed pre delivery but I see zero evidence that machine is “used”. View attachment 3774353

That's pretty!!

 

[Dizno]

My opinion is - 7 hrs is new. I don’t understand why anybody would be upset. Clean it yourself and get going. It’s going into dirt so who cares.

This sounds like a whiney entitled rich person’s complaint. On our farm we had an oil dripping 10,000 late 1970s Case backhoe.

Please people. It’s a dirt engaging piece of machinery - not a kitchen utensil.

 

[Sawguy50]

In May I ordered a new Mini Excavator from the shop I've patronized for 36 years. While they didn't have one in stock the salesman said he would locate one... 2 days later he called and said he had one incoming from another dealer, but it was lacking the quick coupler and bucket and that he'd have to order them.

Several weeks later and after the mini was delivered to my dealer, still no bucket and QC. I knew one of their other dealers had a similar machine and I asked if he could rob those so I could take delivery. He agreed.

I went to the shop on a rainy day and asked if they would get the key so we could check the hours on the machine, I watched the dealer put the key in, turn it, look at the display and he turned to me and said there were no hours on the machine.. (??)

The bucket and QC finally arrived, several days later (2 days ago) they delivered the machine.. I was absolutely shocked. The first thing I did was put the key in, toggle to "hours' and check the meter, 7.1 hours (not the zero i was told when I was at the shop). The machine was beyond dirty. Here are just a few pics I took and sent to the sales guy, zoom in and take a hard look at the filth on the zerk fitting (most were like that), the tracks, the engine compartment was filthy and looked like it was 20 years old, and when I put the front door down under and seat I couldn't believe it. I called the sales guy and told him to have the driver turn around and come get this POS and bring my check back. He suggested he had no idea the Ex was in that shape and stated that it looked like a demo unit.. 30 minutes later and machine is gone after waiting months. Now 2 days later, absolutely no follow-up contact from the sales guy or dealer.

I now believe there was no original bucket or QC cause they showed wear from use, and there's no way they did a DX on that machine w/o knowing its hours or condition. And no one from the dealer even put eyes on that machine, they just shipped it to me like that? I call it a shady, BS deal.

Of course what I want is hard to find, none locally, with months wasted, my hunt continues.. Also, there was a finance promotion that I was going to leverage to finance half the machine at 0%, that is now gone...

I'm just a homeowner with a couple of acres. I purchased this because I can, and I take pride in everything I own. I told my wife that even if they took $10k off that machine (which they NEVER would) I didn't want it. They completely ruined my new buying experience and that if I kept it, every time I looked at it I would remember the disappointment from delivery day.

Zoom way in and enjoy the pics of this 'new' machine...

.

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

 

[Alan46]

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

We think you hit the nail on the head with that statement

 

[Yanmar CC]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now you’re complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

So let me get this right. You read what he wrote and still posted this.

It sounds like you have a comprehension problem. He did not have what he wanted.

 

[dkmc]

Might not be the same one you looked at in the beginning. The one you looked at first got sold out from under you for more $. They got you another one and forgot about the hours.

Instead of getting the one he looked at with the collected quick coupler and bucket, he got another one that had the quick coupler and bucket.....and 7 hrs on the clock.

 

[TxSteveS]

I really think you should have called the dealer back, negotiated a few thousand off the price and gone to work with it. 7 hours is pretty minimal. It's like buying a "new" car with 75 miles on the odometer.

I understand your frustration, but now you're still frustrated AND you don't have an excavator.

 

[MAK122061]

So let me get this right. You had what you wanted except that it had a few more hours on it than you were expecting and it was a bit dirty. And now your complaining that you can't find a perfect example of what you want for the financing you want and it's the dealers fault. And from your description the dealer went out of his way to get you what you thought you wanted. Hmm....

You don't get it, The dealer lied to him about the condition of the machine and the hours.

 

[ruffdog]

You don't get it, The dealer lied to him about the condition of the machine and the hours.

It sounds like it is the "entitled" dealer that believes customers should accept lies and dirty "new" machines.

 

[DarkBlack]

I wonder if the nice, friendly posters belittling the OP, calling him a deekhead , entitled, whiny, baby, etc, .. have never returned a product in their lifetime?

Any successful transaction requires a meeting of the minds of both the buyer and seller. It obviously didn’t happen here. The OP has the right to buy what he wants in the condition he expects.
The seller has the right to meet his requirements or not

There’s another thread about someone complaining about having to send back an Amazon package that didn’t arrive in the expected condition. Where’s the name calling there? Only applies to earth working machinery?
If you buy a new shovel, and it’s all dirty and used looking, just shut up and pay for it, it’s gonna get dirty anyway? Is that the logic?