Customer ... Service???

[Diggin It]

This is another one of those general rant threads y'all hate me for.

I'm getting really, really, REALLY tired of trying to get customer service. It doesn't seem to matter which company or store, or whether you call, 'chat' or try to email. It seems they all employ the same levels of useless idiots. If you manage to get somebody 'live' and lay everything out in detail for them including order or item numbers, they ask stupid, unrelated questions. If you get somebody on the phone, you have about a 1 in 4 chance of being able to understand them, regardless of where they're based.

 

[kthompson]

I sell health insurance. We do a good bit with one company who all their service people are in their home office building. We have not heard any complaints on them, rather we have customers tell us how good they are.

Know another major company who people like the product but leave it for how terrible the customer service is. They use customer service reps outside of the US but it not saying that is the total issue with their poor service.

 

[deserteagle71]

Just went through that with Amerigas, trying to contact them to get my propane tank (their tank) filled. Called their local number just as I've done for many, many years. This time I got to listen to a 5 minute spiel on coronavirus and how the local office is no longer allowing walk-in customers. Then it went on to tell me if I wanted to arrange for a propane delivery to go on line. Finally, right at the end of this long dissertation I was told that if because of my problem I needed to talk to a real person to press 8, which I did. That connected me to an Amerigas call center somewhere in California....guess I need to buy my own propane tank and get away from Amerigas.

 

[rekees4300]

This is another one of those general rant threads y'all hate me for.

I'm getting really, really, REALLY tired of trying to get customer service. It doesn't seem to matter which company or store, or whether you call, 'chat' or try to email. It seems they all employ the same levels of useless idiots. If you manage to get somebody 'live' and lay everything out in detail for them including order or item numbers, they ask stupid, unrelated questions. If you get somebody on the phone, you have about a 1 in 4 chance of being able to understand them, regardless of where they're based.

Very few people grow up wanting to be a customer service rep. That job is stressful and low paying. Most are doing it as a last resort to make a living.

 

[Alan W.]

Its gotten so bad lately that I will call a companies customer service center before I buy their product.
If I cant understand them its a no go. Same with extended hold times.

 

[Big Barn]

It is a thankless, low paying job dealing with faceless, verbally abusive, entitled clientele for the most part.

 

[ruffdog]

My wife and I have recently had a good run of VERY good customer service. It has been nice for a change. :cloud9:

 

[Oldpath05]

Flo gave me great customer service on a UTV insurance payment this summer, I was pleasantly surprised.

 

[Citydude]

I guess I’ve never experienced bad customer service on the phone. I always greet them and ask how their day is going before I inquire about a product.

Maybe try to connect with them first before going straight to the issue?

 

[Jstpssng]

I guess I’ve never experienced bad customer service on the phone. I always greet them and ask how their day is going before I inquire about a product.

Maybe try to connect with them first before going straight to the issue?

A) By the time you finally get through all of the stupid messages, get transferred and have to listen to static and elevator music for ten minutes; with the occasional interruption to tell you how important you are to them; then have to give the same account number, blah, blah, blah, which you already gave to a stupid computer 20 minutes ago; sometimes it's hard to be pleasant.
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B)Plus they are graded on how many calls they turn around, so really don't have a lot of time to make small talk.