IT networking help(Internet) help needed

[Zippo1]

When you're having the issue (high latency as shown in the image) have you called Frontier tech support and what did they say? They should be able to ping your modem and "see" the latency issues while they are occurring.

 

[ericm979]

From your traceroute, it looks good inside, but once you leave your router you have huge latency. I would expect better then 100 or so msec. You are seeing multi second for each hop. You are having a problem once you leave your internal network.

This. It's them, not you. Good luck getting it fixed.


Frontier bought the phone system in our area and boy do they suck. Our line was on the ground for years. We'd get a guy out to fix it and they'd come up with an excuse to not do it like "that tree is too close, take it down first" or they didn't have the equipment on their truck(!). Finally we got a competent lineman and he did it in half an hour. We're now battling to get the lines to the next house, which are on the ground on on fenceline, back up.

BTW the * * * on line 2 is from a device that does not return ICMP ping packets. It's probably the outbound interface of the router. That's fine. The two *s on line 3 is two of the three ping packets not being returned in time... It's not only slow it's losing packets. Since that's your problem you can test it directly with pings. I don't remember the windows ping command but it is probably similar to the unix one which lets you change packet size or do pings for a fixed amount of time. It can be useful when quantifying a wonky network hop.

 

[plowhog]

I'm not familiar with Frontier. The OP is in VW and you are in Santa Cruz, CA? Are they a landline provider and also DSL?

 

[Mendonsy]

Frontier has been buying up all the small telco's around the country for about 20 years. Their service is generally terrible everywhere.
Frontier Communications - Wikipedia

 

[bruceha2000]

Hard to tell just yet, but I suspect either a provider problem (Frontier?) or a wiring problem.

You said you pulled a half mile of new cable? What kind of cable did you pull-- CAT 5 or CAT 6, any special shielding? That is a ........ long ......... way. CAT 5 segments are not supposed to exceed about 300 ft.
...

I THINK the OP meant that the phone company ran a half mile of new wire to the NIB on the house.
Assuming it is a NIB and has a connector for "Data" I think I would connect a short piece of CAT to that and connect it directly to the modem outside the house. Others have already stated that based on the trace the problem is outside the house. Connecting directly to the phone company's box will prove to them that it is their problem, not internal to the house.

Another possibility is to borrow a modem from a neighbor and see if you still have the same problem.

 

[Diggin It]

I've been waiting to see if anybody mentioned network congestion. OP says this tends to happen more in the evening which coincidentally is when more people are home, on the web and streaming music and video. That can really muck up the works on lower bandwidth shared node systems like DSL.

If you're up early in the morning, try running a speed test about 4 or 5 AM and see what you get.

 

[bruceha2000]

I've been waiting to see if anybody mentioned network congestion. OP says this tends to happen more in the evening which coincidentally is when more people are home, on the web and streaming music and video. That can really muck up the works on lower bandwidth shared node systems like DSL.

If you're up early in the morning, try running a speed test about 4 or 5 AM and see what you get.

Good to try but the OP did say:
" Frontier (people you call on the phone) said they check network traffic and that is not the problem."

 

[mostly_gas]

I would guess noise on one of their segments close to the house. Had a similar problem when road construction started on the main drag to the highway from the subdivision. Was on a segment with five people. Turned out there was an amplifier that was not set up correctly (over boosting). In the evening performance was worse when traffic was higher. Try to get then to check the signal to noise ratio on the last of their segments.

 

[Diggin It]

Good to try but the OP did say:
" Frontier (people you call on the phone) said they check network traffic and that is not the problem."

You would expect them to say otherwise?

 

[bruceha2000]

You would expect them to say otherwise?

Well, no not really. Unless they are an honest and transparent company. But if it is traffic, another thing the OP could do is send one family member next door and while both are trying to do basic stuff both should be slow. Of course that ASSUMES the neighbors are not having the same problem.