POOR ATTITUDE FROM LOCAL KUBOTA DEALERSHIP

[Maxify55]

Our Kubota and John Deere dealers here in north Florida is about the same. We'll sell you parts if you bought the name brand we sell. However, don't let us find out that you own a, let's say, gray market tractor.
Rather than attempt to make a relationship with a prospective customer that owns a competitors brand. You are automatically ostracized as a leper forevermore.
John Deere will attempt a sale but their pricing structure is so out of hand with their corporate structure that they're no longer competitive with anyone but Kubota.
Kubota won't even talk to you about parts for a Yanmar. Although, so many of their engines have cross matches.
Hence, the reason I bought from the LS/Mahindra dealer. The guys actually gave me their personal cell numbers after the sale. Telling me that, if for any reason, I have a question or a problem to call them.

Where did we go wrong as a country when we stopped treating the customer walking in the door with the same reverence as the last couple of dollars in our pockets?

Walk into a Deere or Kubota dealer and you're lucky if they look up from the newspaper they're reading and grunt; "Yeah, what do you want?"
and give you a; "Can't you see I'm busy here?" , sneer

It's amazing how many of us have felt that sting of feeling like we're step children at the family reunion when we walk into dealerships these days.

 

[aczlan]

Our Kubota and John Deere dealers here in north Florida is about the same. We'll sell you parts if you bought the name brand we sell. However, don't let us find out that you own a, let's say, gray market tractor.
Rather than attempt to make a relationship with a prospective customer that owns a competitors brand. You are automatically ostracized as a leper forevermore.
John Deere will attempt a sale but their pricing structure is so out of hand with their corporate structure that they're no longer competitive with anyone but Kubota.
Kubota won't even talk to you about parts for a Yanmar. Although, so many of their engines have cross matches.
Hence, the reason I bought from the LS/Mahindra dealer. The guys actually gave me their personal cell numbers after the sale. Telling me that, if for any reason, I have a question or a problem to call them.

Where did we go wrong as a country when we stopped treating the customer walking in the door with the same reverence as the last couple of dollars in our pockets?
Walk into a Deere or Kubota dealer and you're lucky if they look up from the newspaper they're reading and grunt; "Yeah, what do you want?"
and give you a; "Can't you see I'm busy here?" , sneer
It's amazing how many of us have felt that sting of feeling like we're step children at the family reunion when we walk into dealerships these days.

Depends on the dealer. Our Kubota dealer is nothing like that. They also sell Cub Cadet and Stihl and I have had good luck getting various small engine parts (Briggs, Tecumseh and Kohler) through them.
Our local Deere chain will work to get your business, We were looking at getting a Gator and they dropped one off for us to test drive. Never met the salesman in person, just talked via phone and email.

As for the grey market and Yanmar parts sales. If Kubota finds that a dealership is selling parts that they know are going on a grey market tractor, they could lose their dealership license. While Kubota and Yanmar parts may be interchangeable, if you don't have a Yanmar to Kubota part number cross reference, they are throwing darts in the dark and if the part looks similar, but isn't exactly the same, they could be on the hook to replace the part, or an engine if the customer takes them to court.

Aaron Z

 

[zzvyb6]

Well, there are two OTHER Kubota dealers in your area besides the one you struck out at. What do they say ?

 

[k0ua]

Sorry to hear about the dealer issues.
Since your problems with the Kubota seem to be temp related, have you thought about changing the hydro fluid to the new Kubota SUDT2 fluid?
It is supposed to be especially good at handling low temperatures. Better even then the regular Kubota SUDT, and way better than the old original UDT

 

[Paystar]

I'd post your story with THEIR NAME all over the internet. Give them some free advertising.

 

[GManBart]

What do these guys do if somebody moves to the area, and brings their Kubota with them? Refuse service because they didn't sell the machine? What if you buy a used Kubota? Refuse service because you didn't buy it from them?

One word: Idiots!

 

[bullbreaker]

Not takeing any dealers side but could it be that a lower level employee made that comment too you/decision and people(owners) of dealship(s) are not aware. Just wondering ? Seen it happen.

 

[ENIGMA]

Both couldn't care less where the Kubota was purchased. Actually I bought the tractor from McAbee's in SC, so they were fine with it. The other place, Kubota of Asheville was very friendly and helpful as well.

 

[haveissues]

I would contact kubota corporate and let them know. I paid a bit extra for a Kubota vs other lesser known brands because they are well established and have a extensive dealer network. If dealers only worked on tractors they sold all of that wouldn't matter. I bet Kubota would be interested in what you were told.

 

[Hinomotoman]

Nobody works there but family. They have some kind of arrangement where every firetruck that's sold any where around, they get a big commission. The tractors are just mostly for show. They already lost the MF dealership.

Not takeing any dealers side but could it be that a lower level employee made that comment too you/decision and people(owners) of dealship(s) are not aware. Just wondering ? Seen it happen.