POOR ATTITUDE FROM LOCAL KUBOTA DEALERSHIP

[ultrarunner]

I had a Kubota Dealer that refused to sell me a Posthole digger because I did not buy my BX from them...

Flatly told me to go back the Dealer that sold me the Tractor... thanked him very much and have never been back.

Even ordered my service parts from Neil because of this.

By the way... the Dealer I did buy my tractor from is no longer in business...

It seems to be a bigger issue with farm and estate tractors.

My Caterpillar Dealer and my Deere yellow Dealer couldn't be more helpful... Cat always made me feel like a VIP even though I had a 30 year old D3.

When I told the sales manager there was nothing on the floor I could afford... he said it's not a problem... by the way, his cell was on his card!

A friend had this problem with a Ford dealer about 20 years ago... he was told they only work on cars they sold... it was a warranty issue and he had moved from Atlanta to San Francisco... worked at a law firm.

He asked the Dealer to put it in writing and the guy did... the law firm where he worked had a field day with it and raised **** with Dearborn... the dealer from that day on picked up his car from his home and provided a free loaner... I guess they got taken out to the woodshed.

 

[TomSeller]

A friend had this problem with a Ford dealer about 20 years ago... he was told they only work on cars they sold... it was a warranty issue and he had moved from Atlanta to San Francisco... worked at a law firm.

He asked the Dealer to put it in writing and the guy did... the law firm where he worked had a field day with it and raised **** with Dearborn... the dealer from that day on picked up his car from his home and provided a free loaner... I guess they got taken out to the woodshed.

Right. It is a factory warranty, not a dealer warranty. Those dealers should be reported. Having said that, I can't say that I really would want to trust my tractors to someone "forced" by the manufacturer to do my warranty work.

What better opportunity to gain thrust in your customers and get the next sale than do good warranty work on a tractor sold by your competitor? Business 101.

 

[Hiltz]

I don't understand this business behavior. Seems its cutting your nose off to spite your face kind of mentality. A few years back a local developer was selling lots and building custom homes on property he owned. The catch was you had to be interviewed by him and if he didn't like you he wouldn't sell you a lot. It seems he wanted to control the type of people who were in his subdivision. How stupid is that. If you think that all the way through what happens when homeowners decide to sell. He would have no control over who the new buyers were. I don't understand peoples thinking sometimes.

 

[sixdogs]

Had a Kubota dealer here in Jackson Mi. tell me if I bought my Kubota from out of town he would not warrenty or service it.Guess what I bought from another Kubota dealer in adrain Mi. about 30 miles from there dealership an saved about $2,000 bucks on my kubota 2006 RTV.Some dealers DON,T have a clue.

Good grief. It's hard to believe some dealers are that stupid any more but I know they are. Talk about not knowing your customer.The good news is he probably won't survive all that long as a dealer and nature dictates someone with a clue will fill his shoes.

 

[ENIGMA]

How old is the hydro fluid in your tractor? Is it synthetic? If it's got a few years on it I would think about an oil change. If it's not synthetic (usually gear tractors are not) then I bet synthetic would help quite a bit.

Went to the dealer in Asheville, spoke to the service manager about the transmission problem. He didn't recommend using the synthetic hydraulic oil due to the extra cost [$30 per 5 gallon], and that I had metal turnings in the second fluid change. His thinking is that if I end up needing a rebuild, there is no point in using the high dollar fluid. Did recommend using the standard oil and a filter. PS. Did buy same from this dealer, around $300 worth of business that could have gone to the Hendersonville dealer. To answer your question, the tractor has only about 620 hours on it now.

 

[GManBart]

Had a Kubota dealer here in Jackson Mi. tell me if I bought my Kubota from out of town he would not warrenty or service it.Guess what I bought from another Kubota dealer in adrain Mi. about 30 miles from there dealership an saved about $2,000 bucks on my kubota 2006 RTV.Some dealers DON,T have a clue.

This is absolutely crazy, but proof that it does happen. When the topic comes up, lots of people claim that no dealer would ever say such things, but people with no reason to lie report it pretty regularly.

 

[chopped]

It just might be that there's nothing wrong with the tractor. This reminds me of the time a neighbor bought an old used, but pretty nice, Oliver 1855. The first cold morning, he started it, but could not get it to move at all. So he left it running while he went back in the house, got a cup of coffee, and called the dealer from whom he bought it. The dealer told him that was normal; that it had to warm up a bit before use. And by the time he went back outside, the old Oliver worked just fine.

LOL Sorry to get a laugh but i read and thought you were going to say he went back outside and the tractor had warmed up and drove itself off.lol

 

[aginn]

Wow, jumping from dealers running their business as they see fit, to blaming the country.


And condemning all Deere and Kubota dealers.


I have not.

To state the obvious, discussion forums like TBN are where more people come to complain, than to praise, and to draw conclusions, like this attitude is common across all Deere and Kubota dealers or, worse yet, all businesses, is wrong.

But praising, even in posts that contain comments that poor customer service is very common but their local dealer is the exception, typically follows posts that contain gross generalizations and more than a dash of hyperbole, so, perhaps they inadvertently serve a purpose.

While I don't like blanket statements about anyone or dealerships in this case, I also do think that they should be called out when extremely poor service is given. Too many have managed to get away with doing things like this and then the next guy suffers as a result.
While I have yet to be treated with any seriously bad service by any tractor related businesses, I have had a national oil change company actually leave a fill plug out of my wifes transmission, which let it throw all the oil out. Then was basically told to prove that they did it and that I didn't remove the plug to get a free transmission. Then they went on to suggest that they could out-lawyer me.
So when someone has a complaint on here I take heed. I may not avoid the dealers in the particular area due to their posts, but I would go in with my eyes open. That isn't a bad thing is it? And Enigma didn't name the dealer so it doesn't appear that he was trying to harm anyone in particular. Right or wrong, that's my view and I respect yours as well since I think I understand your side as well.

 

[coobie]

This is absolutely crazy, but proof that it does happen. When the topic comes up, lots of people claim that no dealer would ever say such things, but people with no reason to lie report it pretty regularly.

I had bought a brand new Kubota ZTR from this dealer previous also.I could not believe they way they treated me.Hence my purchase of my first 2008 Kioti Dk40 se tractor verses Kubota grand L 4240.This dealer lost a **** of a lot of my future business.I now drive 70 miles to my local Kioti dealer who treats me with excellent service and sales.Heck they even sold me another nice Kioti cab tractor last year.Only god knows when some of these dealers get off there high horse and start to help and work with there customers.I never once wanted something for nothing and usually paid cash.

 

[GManBart]

I had bought a brand new Kubota ZTR from this dealer previous also.I could not believe they way they treated me.Hence my purchase of my first 2008 Kioti Dk40 se tractor verses Kubota grand L 4240.This dealer lost a **** of a lot of my future business.I now drive 70 miles to my local Kioti dealer who treats me with excellent service and sales.Heck they even sold me another nice Kioti cab tractor last year.Only god knows when some of these dealers get off there high horse and start to help and work with there customers.I never once wanted something for nothing and usually paid cash.

That really is a lot of lost business....their loss. The dog in the truck cracked me up...lol!