Craftsman Z7400 zero turn

[Superduper]

Anyone have one? Anyone seen one or know anything about them? Thinking about getting one but google shows NOTHING. Hard to believe nobody has bought one yet. Either that or $2.5k more and get a Bad Boy Mower.

 

[TikiGene]

Anyone have one? Anyone seen one or know anything about them? Thinking about getting one but google shows NOTHING. Hard to believe nobody has bought one yet. Either that or $2.5k more and get a Bad Boy Mower.

I have contacted every "Sears Hometown" store in Florida. They state the same info as the Craftsman.com website. They also have never had any in stock to demo. I've called customer support, tech support, and sales, and none of them can find the Blade/Tip Speed fpm. They cannot find the gauge of the steel chassis, or the gauge of the deck, or re-enforcements. I'm sitting on hold now, for an hour, on this almost 2 hour phone call with Sears Holdings. This is their corporate location. I asked these basic questions and they are having a hard time since zero of these mowers, or the engineers are available. So, I'm making a complaint. Funny thing is, I called and talked to a "Joyce" and had a hour wait around 9 this morning, and "Erin" who I'm waiting for now, has no record of my earlier complaint. I'm being nice on the phone, stating that I can't make a blind purchase with only one stock photo, and no info on the steel, or fpm blade tip speed. I explained how these were basic questions that I can easily look up for Toro, Troy Bilt, Hustler, Bad Boy, Scag, Cub Cadet, etc.

She's trying to locate the engineer! lol, but my hopes aren't up since it seems that I'm on hold and she's most likely eating a sandwich or helping others while I'm on hold, hoping I'll hang up. I've documented every call I've made today and will post the numbers, who I talked to, and how long the calls lasted, and amount of time I was on hold.

Seams to me that this mower doesn't exist, other than for competing with others online. I guess they want you to make a blind purchase, or buy one of their lesser grade models.

My own homework has this mower using a Kohler 7000 series 26 hp engine, with the optional pro fuler, oil, and air filters. Kohler model number is KT-745.

So, I'm still on hold, well see. Looks to me like this is a BBB issue if I can't get some honest support from Craftsman!

I might order it, review it on Youtube, and on here, then everyone will be able to know the answers they need to buy, or beware of Craftsman..

 

[TikiGene]

Ok, here's where I'm at so far. SEARS Holdings about the Craftsman PRO Series 54'' 26 hp V-Twin Pro Z7400 Series Zero-Turn Riding Mower Non CA
Item# 07120417000 | Model# 20417


1-800-469-4663 parts / service 7/9/2014 9:30 am (unable to find information available, was looking at the same webpage as me for info, referred me to Sales)
1-800-377-7414 craftsman sales 7/9/2014 Edwin, 9:38am (Same, no info, and didn't know the model # of the Kohler "Elite" engine, then referred me to Corporate.

1-847-286-2500 Sears holdings / corporate 7/9/2014 9:54am, transferred to cunsumer complaints
Joyce 9:58 am... 10:18am, been on hold for 27,min. online dept.. lawn and garden 800-829-5886.10:20am, reffered me to

the 800 number 1-800-829-5886 for the specs, filed my info, and if no answer, to call her back to file compaint.

Michael at 1-800-829-5886 7/9/2014 10:24am, on hold 7 minutes. refers me to 1-800-377-7414 craftsman sales. Already called them to no avail earlier.

Called back Sears Holdings 10:33 am 1-847-286-2500

Erin, Has no record of my call to Joyce. puts me on hold at 10:48am till 11:15am, Erin trying to get ahold of forman/engineer, or anyone who can help

that has answers, back on hold 11:15am - 12:15pm, still waiting 1 hour and 45 min call so far

12:16pm, going to call with my housephone to corporate, 1-847-286-2500, while I'm on hold with them on my cell-phone, which is a 1 hour and 46 min call now.


1:Asked about blade/tip speed

2:guage of steel for frame? They have a cheaper model from last year I found online,...
" craftsman 25061 2013 54' 24hp 2999.00 ztr" Unibody Chassis: rigid pan chassis, not welded, but also, no thickness of metal.

"""http://todaysmower.com/2013/new-2013-craftsman-54-in-zero-turn/

3: How is deck re-enforced?.. from website it states" Plus, they have (((stamped reinforced decks))) for strength and durability.

The ZTR riding mower sports a ((((welded chassis))) for extreme conditions." Ok, so welded chassis, and stamped reinforced decks...
What's the Gauge????????????


Guage of deck steal, no answer yet, or for reinforcements.

Engine was found at Kohler easily.

Kohler 26hp pro-elite (engine is a Kohler KT745) 7000 series, with Optional "PRO Performance air, oil and fuel filters

deliver maximum "" Then from Craftsman's website "The Pro Series ZTR is powered by a Kohler Professional Series 26 HP engine featuring pro

performance air, fuel, and oil filters. Want to break some mowing records? The ZTR will race through your lawn at 8 MPH

max speed! """" Craftsman

"Yes no on the optional filters?, no answer yet..



mower is 3709.93 price (refurbished) at sears outlet | Sears Outlet

pid=125471&mode=buyUsedOnly&ci_src=17588969&ci_sku=20178638&sid=IDx20110411x000008

New, at Craftsman.com, for 4299.00

She's (Erin) trying to locate the engineer, still! lol, but my hopes aren't up since it seems that I'm on hold and she's most likely eating a sandwich or helping others while I'm on hold, hoping I'll hang up. I've documented every call I've made today and will post the numbers, who I talked to, and how long the calls lasted, and amount of time I was on hold.

Seams to me that this mower doesn't exist, other than for competing with others online. I guess they want you to make a blind purchase, or buy one of their lesser grade models.

My own homework has this mower using a Kohler 7000 series 26 hp engine, with the optional pro fuler, oil, and air filters. Kohler model number is KT-745.

So, I'm still on hold, well see. Looks to me like this is a BBB issue if I can't get some honest support from Craftsman!

I might order it, review it on Youtube, and on here, then everyone will be able to know the answers they need to buy, or beware of Craftsman..[/QUOTE]

Ok, I'm calling from my house phone now, while already on hold with them on my cell. I'll update later.

 

[TikiGene]

called while on hold, but at 12:19pm Brian id# 077080, management customer solutions. case #2580493, answered the phone that I was on hold for, for Erin. I hung up the house phone and proceeded with Brian. He is having Erin call the "Engineer" who has blue-prints and such. So, back on hold again, so far the call has been 2 hours and 10 minutes. it's 12:38pm. We'll see with what they have to say next..

 

[TikiGene]

2 hours and 24 minutes, my cell phone is showing a hot temp reading on the top left hand of the screen, so I pulled two beers out of the fridge and placed the phone on top of them, hopefully it keeps it cool enough and doens't burn out my phones internals. So, it's 12:55pm, still on hold..

 

[TikiGene]

12:56 pm, Erin states that they couldn't pull up any blueprints at all.

But, in Alabama, 1 person bought this mower. They've sold only 1 of these mowers in the World!! says Erin! lol, wow
So, here's the one sale and store number. I'll call them and get info and maybe pics emailed, since they have one for display, says Erin.
model # 917.204170
Store 205-274-2309

 

[tcartwri]

It appears to be a Husqvarna MZ5424S painted gray.

HUSQVARNA MZ5424S - Zero turn mowers

 

[TikiGene]

Ok, So at 12:56 pm, Erin couldn't pull up any schimatics at all via the chiefs and engineers at Craftsman.

But, in Alabama, 1 person bought one, she stated. This is the only one sold, per her billing info.

model # 917.204170
Store #205-274-2309

1:02pm 205-274-2309, Sears Hometown Store, on hold at 1:03pm to 1:06pm

address,
Oneonta, Alabama,
Talked to Jeff, he was very kind and thorough about the sale.

last Saturday, July 5th, he sold one, but it was ordered weeks ago, and arrived for sale to an individual on the 5th.
partially welded deck, 12 gauge deck.
Cuts nice, even up hills, in front of store, which has a steep grade of hill.
He will look up more info about the gauge of the frame.
He had zero input on the Blade/tip speed, but said it cut sharp.
Also... HE TOOK PHOTOS!!!!
So, I'm going to upload the photos that he sends as soon as I get them!

At least that's better than the stock photo that Craftsman offers!

So, well see.

 

[TikiGene]

Thanks Tcartwri.. Hmm, I'll take a look, might be.. Either way, at least I got some info, seems so draining having to put up with Craftsman's blind sale approach. I'm going to upload pictures of the "1" that sold.. In Alabama.

 

[TikiGene]

Holy Geezus! Husqvarna MZ5424S and Craftsman Z7400 do look just about the same, plus or minus a minor thing here and there! The Plot Thickens.. lolView attachment 382208

 

[Gary Fowler]

NO fricking way would I spend that much time on trying to find the spec's on a Craftsman mower. All of them are made by MTD Ltd. and whether it says Craftsman, Husqvarna, or what ever, they all are made by the same company. Look it up and see what all brands of mowers are made by MTD.

 

[tcartwri]

Personally, if you're not going to step up to a commercial grade Z which will have the high speed transaxles, there is no point in buying one over a solid garden tractor unless you have a very irregularly shaped lot. I can think of alot of better things to do with the $1,000 to $1,500 premium you will pay for one.

 

[TikiGene]

@ Gary, usually I just do a little research and buy, or not. I agree with you that no one should spend that much time on spec's. It's true that I like the design of this model, but I think, I ended up proving a point about Craftsman.. They cannot stand behind their products because they don't even know what they're selling. I'm probably going to go with the Husq that Tcartwri mentioned. We'll see. I'd prefer the zt-3100's on a ztr, plus I have obstacles everywhere in my yard. Back before I moved to Fl, my house in Ohio was crazy, and I had a Scag Turf Tiger (used), and I wish I still had it. Overkill? Maybe, but got the job done!

 

[CowboyRon]

12:56 pm, Erin states that they couldn't pull up any blueprints at all.

But, in Alabama, 1 person bought this mower. They've sold only 1 of these mowers in the World!! says Erin! lol, wow
So, here's the one sale and store number. I'll call them and get info and maybe pics emailed, since they have one for display, says Erin.
model # 917.204170
Store 205-274-2309

Well, being how the one on the website is refurbished, that would be the one they sold and it wasn't too good.

 

[TikiGene]

Personally, if you're not going to step up to a commercial grade Z which will have the high speed transaxles, there is no point in buying one over a solid garden tractor unless you have a very irregularly shaped lot. I can think of alot of better things to do with the $1,000 to $1,500 premium you will pay for one.

@ Tcartwri, I cut this lawn, full of obstacles, and about 4 of my neighbors with my 42 in Bronco. I might add a few more down the street, but cap it off there, due to my full time employment. Anyways, I also looked at the 2014 Cubby Z force 48, and liked the ZT-2800's offered. But, I'm stuch on the Craftsman because they make it so difficult to find the truth about their product that I feel they are hiding something. I just want to know how they are gunna try to rob me and the other "1" purchaser of this mower. Who knows, it may be a decent buy for my needs. I'm going to check out the Husqy this evening. If I were to keep just this yard, and the others, I'd stick with my tractor.. Funny thing is, this Troy Bilt Bronco works great, but I prefer the Zero -Turns anyday. But for my needs, anything over 4200 bucks is overkill. I'm not, and will not be a mega Scaper anytime soon. Nor do I feel that I should have a full commercial. On a final note, ya, paying their premium is insulting after the headache that they make at Craftsman. I should just get the Gravely HD and call it a day, for my needs. :/

 

[TikiGene]

@ Cowboy Ron. Haha, this is what I said to Sears Corporate. They said that some models during production may have gotten flawed. I said, "During production, What, do you have a field dedicated to the post producted"..lol They've sold uno, if they had more photos and a couple more simple bits of info, I'd of ordered already. Also, Once I get the pics from the dealer in Alabama who actually sold one, I'm going to post them.

 

[CowboyRon]

@ Cowboy Ron. Haha, this is what I said to Sears Corporate. They said that some models during production may have gotten flawed. I said, "During production, What, do you have a field dedicated to the post producted"..lol They've sold uno, if they had more photos and a couple more simple bits of info, I'd of ordered already. Also, Once I get the pics from the dealer in Alabama who actually sold one, I'm going to post them.

It looks like a nice mower. A friend of mine bought a riding mower from Sears and bought the extended warranty. Sears came to his house every year and did a full maintenance on his mower and fixed any issues that he had. He had that thing for over 10 years and it still ran great.

 

[TikiGene]

@ Cowboy Ron. We'll see. Either way, this mower is going to have its review, regardless if Craftsman is being strange. It would be nice to have some kind of "full" maintenance. I'm getting the extended warranty, when and if, I do buy. But I noticed, that Husq has issues with getting parts for people who have break downs, so I assume that Craftsman will follow suit, being that it is the same mower, as Tcartwri, mentioned above, which I basically confirmed, other than diff. engines and deck raise pedal.

Hmm. I'm gunna continue to use my Troy-Bilt Bonco that hasn't failed me until September. Then I'll see into this issue further then.. But, I'm still gunna upload the pics a.s.a. I get them. I wonder why the dealer in Alabama is stalling? Has Corporate called him? hmm... Too much Conspiracy shows for me, for one day. Geez, just wanted a ZTR, too much to ask?

 

[Gary Fowler]

I had to go to my Arkadelphia Sears store to pick up a microwave oven as replacement for one that caught fire. Anyway, I asked the owner of this little store about this mower and he got one in and sold it immediately. It looks like the regular price is $5888 but is on sale for $3988. He is supposed to have his replacement in next week. He said that they are supposed to have a heavier transmission, reinforced deck upper and lower but still a pressed steel deck. It is Craftsmans attempt at an entry level commercial. It will have the Kohler 26 HP engine in it and have a 3 year warranty which is a year or maybe two more than the normal mowers. Sounds like a definite improvement over their 6xxx series of ZTR mowers that I have but if one had to pay the almost $6k for it at retail price, I would go for something like the Ferris, Badboy, Hustler, etc in their entry level mowers for about $1K more and get a thick fabricated deck.

 

[TikiGene]

@ Gary. I here you on the Ferris, Bad Boy, Hustler, .. or even the comparable Exmark. Heck, can get a Scag Freedom Z, for about a grand more than what Craftsman wants. The more I re-read my posts and others replies, the more I feel that I'm going to shy away from anything Craftsman. Heck, the Husq mz5424s is the same mower, and Sears knows this, yet still tries to lie to its customers. At least with the brands as wee noted above, they give the right specs, and have to stand by their name. What a shame. As for the $5888 asking price.. I see $4200, but this may be their new sale price. Anyways, even at 3988, I can get a Cub Cadet 2014 Z-Force 48 with the Zt-2800 gears, with 500 to keep in my pocket, being a $3500 mower, for my needs. I'm glad I tried to get the info today, for I'm sure it will help out another prospecting consumer that see's the Craftsman.com website, and gets enticed by this mystery mower. Oh, as per your friend who sold one of these, Craftsman states that they only sold one... in Alabama.. But I guess they could've sold two.. Either way.. Without proper advertising, I'm surprised they sold any,..