1026r Throttle

[bradrich18]

As I was mowing the other day, I noticed my rpm's dropping. I pushed the throttle forward & it slowly fell backwards. I took the side panel off and noticed a hard rubber washer (?), between the throttle handle and the throttle mount, was worn and falling out. I tightened the throttle from underneath the dash and the throttle works fine. This happened at 106 hours. Has anyone else experienced this before & how important is the washer? Sorry if anything I've said is confusing. I'll try to post pics when I get home.

 

[chevy]

Is it still under warranty? If it is & a part fell out, then call the dealer.

 

[meburdick]

Is it still under warranty? If it is & a part fell out, then call the dealer.

Lessee... Four year warranty on a model that's 18 months old. Yep! Still covered!

Seriously... That's a dealer / warranty issue. Get it fixed.

 

[bradrich18]

I called the dealer today and they've ordered the part. Should be here Friday. I live sixty miles from my dealer & they said they would mail it to me & I could mail them the old one. They said the warranty covered parts & labor, but a trip out to my house would cost $80.

 

[meburdick]

I called the dealer today and they've ordered the part. Should be here Friday. I live sixty miles from my dealer & they said they would mail it to me & I could mail them the old one. They said the warranty covered parts & labor, but a trip out to my house would cost $80.

Deere should reimburse them for any service call fees. Tell the dealer you are expecting them to do the work. Period. Whatever ancillary charges there are for on site, or pick-up and re-delivery, are not your responsibility and they can bill Deere. If there's an issue with that, ask to speak with your regional Deere rep. Immediately.

Your dealer shouldn't even be THINKING about taking this approach with you.

 

[bradrich18]

I called my dealer and they told me JD wouldn't reimburse them for coming out & putting on a part. In the meantime, my cruise control stopped working. I called my dealers home office and they also told me JD wouldn't reimburse them for travel expenses. Now my dealer is set to pick up my tractor on Friday to fix the throttle friction disk and cruise control for $100.

 

[swick1]

That's true. Mine has a sticker on the dash that says transport isn't included.

 

[meburdick]

Ask the dealer for the name and number of the Deere rep. for your area. Call them and explain that, while you can appreciate the general "policy", you would hope they understand your side as well. It's essentially a new item that has a factory-defective part. It needs to be handled under warranty, which makes it a no-cost service.

You could always contact your Attorney General's office about it to see what they have to say about being forced to pay for a service in order to get your warranty service. If the rep. doesn't give you any relief, thank him (or her) and then explain that your next step in the process will have to be to the Attorney General's office. Don't threaten... Just tell him you're making him aware in case they contact him to follow up.

Be sure to document the dates and times of conversations along with who you talked to and a general outline of the conversation (what was asked, what the responses were, etc).

 

[roush9799]

The only tractor I've seen a such sticker on is a 6410 we have. We had another 6410 that didn't have that on it. I know they've come out and worked on our 7130, 8430 and 8230 under warranty and they never charged us a service call. They were just out the other day to put a new belt on our gator with 30 hours on it since it was squealing on startup since new.

 

[Gator6x4]

Ask the dealer for the name and number of the Deere rep. for your area. Call them and explain that, while you can appreciate the general "policy", you would hope they understand your side as well. It's essentially a new item that has a factory-defective part. It needs to be handled under warranty, which makes it a no-cost service.

You could always contact your Attorney General's office about it to see what they have to say about being forced to pay for a service in order to get your warranty service. If the rep. doesn't give you any relief, thank him (or her) and then explain that your next step in the process will have to be to the Attorney General's office. Don't threaten... Just tell him you're making him aware in case they contact him to follow up.

Be sure to document the dates and times of conversations along with who you talked to and a general outline of the conversation (what was asked, what the responses were, etc).

I have never owned a tractor, car, truck, lawn mower, bicycle that it was not my responsibility to present the unit at the dealers for warranty service. I have had tractor dealers who would advise we will be delivering in your area on ..... and offer me a discount for pickup and return delivery with the same option. Dealers will not be reimbursed for pick up and delivery by a manufacture. Some dealers used to offer pickup and delivery but have stopped doing this, to much abuse. It costs to send a driver and a $100,000 dollar truck 25 or more miles to replace a blown fuse.