Ok whats wrong with this pic
- Thread starter jlsmith
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RoyJackson
Rest in Peace
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Sure looks like it...is he denying that it's been in the water?
Ask him if he's crossed streams or shallow creeks.
Ask him if he's crossed streams or shallow creeks.
Ductape
Elite Member
Under water.......... or through water?
UnclePaul
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Unless it is stored in a very damp building, maybe. But I find that hard to believe.
OP
jlsmith
Veteran Member
Nope its kept out side under a tree. When i stated to him that it looked like its been under water the first thing he said was "I never got it stuck in the pond, besides its 4 wheel drive haw can u get a 4 wheel drive stuck" :laughing: i said ok. Ive seen plenty 4x4's stuck.
His reply is a red flag. Especially the "how can you get a 4wd stuck..." line. I can get one stuck right now if I wanted to, my neighbor has a pond and I'm sure with snow around it I could manage to get it stuck...or even submerge it!
OP
jlsmith
Veteran Member
Thats true. I do try to stand behind my customers 100% but sometimes you just got to shake your head. Im getting with my area service manager mon and see what he says. Now hes hollaring he bought extended coverage but i have the paper work showing his signature declineing it. Cant wait to see where this goes.
DanD78
Platinum Member
I would say it's been wet and it was more than a quick dip. Any other signs of water in gear boxes or other hidden spots. Might pull a few drain plugs and catch what comes out first.
Dan
Dan
devildog1
Veteran Member
Ya-know He should be honest about it, It sure looks like Tractor has been through some high water or has been under some water at one time. Hard call maybe have him come to shop to view real time views of tractor after disassembly?
DevilDog
DevilDog
Scotty370
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I guess I just don't understand your part in this. Did he buy this unit from you, and then come back for service? Did he trade it in? What's your 'dog in this fight'? No doubt it's seen some water, or worse, road salt and water, if you folk use road salt. I agree with the others abouts his "I never got it stuck in the pond"! Sound like Bart Simpson, "I didn't do it, nobody saw me do it, you can't prove anything.....":laughing:~Scotty
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jlsmith
Veteran Member
Yes im the dealer he bought this tractor from and im the one who sold it to him. He just bought new oil and hyd filters and all new oil about 3 weeks ago. He call my shop Tuesday and was complaining about the clutch sticking so we picked it up yesterday and spplit it this morning and that is what we found
Scotty370
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Just one more question: The tractor is 2-1/2 years old, with 120 hours. Did you sell it to him 'new'? I assume you did, if an extended warantee was offered, and declined! But even if it was a used unit, with the declined X/W, I'd like to know the 'hours' at the time of sale. Bottom Line, I applaud you for taking your customers at their word, but think he may be being less than truthful.........! Your in the 'clear', in either case, with that declination signature, but you know he's going to feel 'burned', and bad-mouth your dealership! Sometimes it's a 'no-win'........~Scotty
banjodunn
Veteran Member
G'day i would say that this machine has definately been a submarine, i would be checking the front diff/ final drives for water
Jon
Jon
OP
jlsmith
Veteran Member
Yes it was a new unit when he bought it. Yes I offered him the extended warranty but he declined it. I did check the front dif and it apears to have new fluid in it. He has already stated if we didn't fix it he was going to badmouth us. Ill wait and see what my rep says monday and go from there. If he says fix it then that willl be good although I don't see that happening. I will try to help the customer as much as I can but I wont eat the cost due to his negligence.
manganos
Platinum Member
Dang sorry to hear about this. The fluid/filter change right before he brought it to you would raise a flag ....
beenthere
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And I'd ask where this tractor came from new. Shipped from over seas? Not taking sides as it seems possible it was in water, or near salt water.
Not taking either side, but for sure can see why there is a clutch problem.
What tractor make is it? And how/where was it shipped new to you as the dealer?
Might be hard to prove if the customer had a hand in it, or if the supplier had a hand in it.
Just thinking.
Not taking either side, but for sure can see why there is a clutch problem.
What tractor make is it? And how/where was it shipped new to you as the dealer?
Might be hard to prove if the customer had a hand in it, or if the supplier had a hand in it.
Just thinking.
OP
jlsmith
Veteran Member
Its a MF1532. There are shipped from Japan but as soon as they reach port and are unload Massey goes threw them and finishes assembling them. When I receive them I have my guys go over with a fine tooth comb which involves pulling the plug on the bell housing and checking for water.
Scotty370
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I guess I just wish you were my dealer! You sound like a 'straight-up' guy. But, this guy's just not comming clean, on all the events, and I think your going to get dragged through the mud.........~S
