corporate phone numbers

[chickenman]

does anyone have any phone numbers for jd other than the 800 537 8233 number?

 

[smstonypoint]

does anyone have any phone numbers for jd other than the 800 537 8233 number?

Am I correct in guessing that you want to talk to a human?

If so, here is a link that gives methods for doing so. Unfortunately, there's no JD # listed other than JD Credit. You might want to try some of the tricks listed there. Failing to respond to requests for numerical input and pressing 0 have worked for me at times.

Bypass IVRS - Talk to a real person - cheatsheet

My apologies if this isn't what you are looking for.


Steve

 

[chickenman]

Am I correct in guessing that you want to talk to a human?

If so, here is a link that gives methods for doing so. Unfortunately, there's no JD # listed other than JD Credit. You might want to try some of the tricks listed there. Failing to respond to requests for numerical input and pressing 0 have worked for me at times.

Bypass IVRS - Talk to a real person - cheatsheet

My apologies if this isn't what you are looking for.


Steve

you get a person at that number but a person that is paid not to help

I want numbers so I can be a pain in the jd butt until I get the help I need

 

[etcallhome]

Why do you thing they won't list any a good #.... or to have someone that could help you !!!!!!!!!! There like the other major companies we're here to help you but went it gets down to doing something forget it !!!
If you get help you're one of the lucky few ....
That like JD on RFD TV ,,call in with your questions,,,we'll answer your questions. You call in, they put you and your question on the air, then there answer,have you talked to your dealer.. You tell them yes Well you'll have to go back to your dealer and they will have to contact us if they still have a problem ..WELL HELLO that is why I called to let JD know the dealer is having a problem with your product and could you please HELP !!! Never did get a good answer or a correction for trouble I had called in about....


Good Luck

 

[chickenman]

Deere & Co
(DE: quote, news)

One John Deere Place
Moline, IL 61265-8098
Illinois
309-765-8000
309-765-5671

 

[JD5210]

Good luck trying to get your pound of flesh. While I have no phone numbers for you. Using e-mail I was able to get to different people at corporate, for a problem I was having. Every answer was the same contact your dealer. Since I purchased the tractor from a private individual. The dealers answer basically was bring it in, we will be happy to take a look at it.

Using this site: https://jdagccc.custhelp.com/app/answers/list/ I did get someone from corp to call the dealer and e-mail me back. I spoke with the dealer, who said he would get back with me. Two months later not hearing back I checked on my case and it showed solved. I would still suggest you give it a try. Be nice, because I was not and they disabled my id.

I received an e-mail from JD this week on dealer satisfication:
Online Survey

 

[chickenman]

Good luck trying to get your pound of flesh. While I have no phone numbers for you. Using e-mail I was able to get to different people at corporate, for a problem I was having. Every answer was the same contact your dealer. Since I purchased the tractor from a private individual. The dealers answer basically was bring it in, we will be happy to take a look at it.

Using this site: https://jdagccc.custhelp.com/app/answers/list/ I did get someone from corp to call the dealer and e-mail me back. I spoke with the dealer, who said he would get back with me. Two months later not hearing back I checked on my case and it showed solved. I would still suggest you give it a try. Be nice, because I was not and they disabled my id.

I received an e-mail from JD this week on dealer satisfication:
Online Survey

the ceo is sameual allen, I could put an add in his local paper asking him to take my call

 

[smstonypoint]

Is your problem with a dealer?

Steve

 

[chickenman]

Is your problem with a dealer?

Steve

my problem is getting information about the electronic system on my tractor

I have many pages of printouts from the dealer that don't match the wiring on my tractor

 

[beenthere]

Maybe the problem is checkenman.

I don't mean that to sound rude or disrespectful. I admire you for trying.

The answer you will get is frustrating, but it will very likely be "take it to your dealer".

I didn't like that answer either when I wanted to discuss a JD problem, and I actually knew the Deere engineers and had their email addy's. They said corporate policy was to go through the dealer ("take it to the dealer").
The dealers have mechanics that go through the training, and have Deere's invested time.
Their is an hierarchy that, like it or not, they will most often follow.

 

[chickenman]

Maybe the problem is checkenman.

I don't mean that to sound rude or disrespectful. I admire you for trying.

The answer you will get is frustrating, but it will very likely be "take it to your dealer".

I didn't like that answer either when I wanted to discuss a JD problem, and I actually knew the Deere engineers and had their email addy's. They said corporate policy was to go through the dealer ("take it to the dealer").
The dealers have mechanics that go through the training, and have Deere's invested time.
Their is an hierarchy that, like it or not, they will most often follow.

the dealers response is bring it in for who knows how much money I don't have

I've gone over the electrical system with the info I have but the diagrams I have don't match what's on the tractor and the dealer is unable to provide me with the correct wiring diagram

it's a problem I could fix myself if i had the information I need

as it stands now I would not only be paying them to fix my tractor but paying them to learn how to fix it

I've gone through the auto calibrate routine and it fails with the reverse proportional valve calibration which is the last step

when I hook up the reverse proportional valve to the forward circuit the wheels turn in reverse, so it's not a problem with the valves

it seems to have to be a problem with an input to the controller or the controller itself which I bought new last week for $570.

or it may be the calibration procedure that I'm following to the letter

there is no voltage coming from the controller for the reverse valve, but from the controller to the forward valve you can see the voltage ramping up to turn the wheels when the pedal is pushed

all the pots are adjusted to proper specs and there is voltage going to the controller from them and they pass the calibration routine

all i need is someone that understands the system to point me in the right direction

doing the work is no problem for me, i build my own computers

 

[Brimstone10x]

It sure would be handy to have another working 4310 ehydro to swap the controlers around and or try to cal on the other. (like they mite at the dealer). you could always sell it or trade it . deere has service financing options. I know this sucks but deere is never goin to do anything for you unless its at the deere dealer service dept with deere certifed techs working on it. The manuer must be getting pretty deep by now.

 

[chickenman]

It sure would be handy to have another working 4310 ehydro to swap the controlers around and or try to cal on the other. (like they mite at the dealer). you could always sell it or trade it . deere has service financing options. I know this sucks but deere is never goin to do anything for you unless its at the deere dealer service dept with deere certifed techs working on it. The manuer must be getting pretty deep by now.

pretty deep

 

[oldtractors]

I am pretty sure Sam Allen will not be able to help you with your problem.

The only people who can are the DTAC guys and they only talk to dealers.

the dealers response is bring it in for who knows how much money I don't have

I've gone over the electrical system with the info I have but the diagrams I have don't match what's on the tractor and the dealer is unable to provide me with the correct wiring diagram

it's a problem I could fix myself if i had the information I need

as it stands now I would not only be paying them to fix my tractor but paying them to learn how to fix it

I've gone through the auto calibrate routine and it fails with the reverse proportional valve calibration which is the last step

when I hook up the reverse proportional valve to the forward circuit the wheels turn in reverse, so it's not a problem with the valves

it seems to have to be a problem with an input to the controller or the controller itself which I bought new last week for $570.

or it may be the calibration procedure that I'm following to the letter

there is no voltage coming from the controller for the reverse valve, but from the controller to the forward valve you can see the voltage ramping up to turn the wheels when the pedal is pushed

all the pots are adjusted to proper specs and there is voltage going to the controller from them and they pass the calibration routine

all i need is someone that understands the system to point me in the right direction

doing the work is no problem for me, i build my own computers

 

[chickenman]

I was able to resolve the problem

i found someone that knew what my problem was and after a 5 min phone call i was on my way to fixing it

after 3 weeks of trying to get the info it took 30 mins to fix

it was the mfwd speed sensor

now it runs better than it ever has, i think it must have been faulty since new

 

[mfreund]

Congratulations!!

 

[Interlaux]

Dues now due :laughing:
Trust me I'm not making fun of Chickenman - its not easy taking the road less often traveled.
Hang in there Bro! I hope the sensor keeps you going along time.

I'm just now considering taking them on over $100

wish me luck

 

[chickenman]

Dues now due :laughing:
Trust me I'm not making fun of Chickenman - its not easy taking the road less often traveled.
Hang in there Bro! I hope the sensor keeps you going along time.

I'm just now considering taking them on over $100

wish me luck

what is your issue?

 

[jgrreed]

I was able to resolve the problem

i found someone that knew what my problem was and after a 5 min phone call i was on my way to fixing it

after 3 weeks of trying to get the info it took 30 mins to fix

it was the mfwd speed sensor

now it runs better than it ever has, i think it must have been faulty since new

Good for you for persisting!!.... and for knowing how to do that level of repair.

I find that often all you need is a what is a rare commodity in today's society - A REASONABLE PERSON!!

I find that bottles of whiskey, cases of beer, bottles of wine, and boxes of chocolate sometimes help, depending on what the situation is.

Just be sure and remember where you found your reasonable person, and remember that 'what goes around, comes around...'.

-Jer.

 

[foggy1111]

Good for you for persisting!!.... and for knowing how to do that level of repair.

I find that often all you need is a what is a rare commodity in today's society - A REASONABLE PERSON!!

I find that bottles of whiskey, cases of beer, bottles of wine, and boxes of chocolate sometimes help, depending on what the situation is.

Just be sure and remember where you found your reasonable person, and remember that 'what goes around, comes around...'.

-Jer.

Boy....I couldnt agree more on finding a reasonable person to talk to in this world.

The only thing I can add is to find a reasonable person WITH EXPERIENCE....those are an especially rare commodity today. They are often not attainable to us guys, in the field. :laughing: