When considering Kioti----DON'T

[Alan L.]

My Kubota is 10 years old and its been probably 8 years since it has seen the dealer.

 

[dadndadn]

I am not dragging the kioti name through the mud, they have put it there themselves. As far as waiting for warranty work, you obviously do not have a working farm, as you would understand the importance of time when a piece of equipment goes down. That is why I purchased a new tractor, so I wouldn't have downtime. If it takes 4 weeks to get warranty work, then you have already missed the point. I paid a lot for a new tractor to be able to readily have parts and service, of which i am getting none. As far as my dealer, I am dealing directly with the owner. He has lied to me so many times now that I think he is running for political office. Kioti themselves have lied about calling me back. I understand some of you having brand loyalty, and that is great. But when you post on these forums, you need to be honest, as I read a lot on here before I purchased this tractor, and saw all the "great" things about Kioti. If there had been some honest posts about how when they fail you, they really fail you, then that would have swayed my decision. Oh well, I am getting used to my "open station" tractor now. If I leave the air conditioning on long enough, it may cool the entire field down as I am working, so when we get the hay in, all of us will be comfortable.

 

[Dmace]

My Kubota is 10 years old and its been probably 8 years since it has seen the dealer.

My Kioti is 4 years old and has never seen the dealer, what's the point of this useless post...?

I am not dragging the kioti name through the mud, they have put it there themselves. As far as waiting for warranty work, you obviously do not have a working farm, as you would understand the importance of time when a piece of equipment goes down. That is why I purchased a new tractor, so I wouldn't have downtime. If it takes 4 weeks to get warranty work, then you have already missed the point. I paid a lot for a new tractor to be able to readily have parts and service, of which i am getting none. As far as my dealer, I am dealing directly with the owner. He has lied to me so many times now that I think he is running for political office. Kioti themselves have lied about calling me back. I understand some of you having brand loyalty, and that is great. But when you post on these forums, you need to be honest, as I read a lot on here before I purchased this tractor, and saw all the "great" things about Kioti. If there had been some honest posts about how when they fail you, they really fail you, then that would have swayed my decision.

First off, they did nothing that any other tractor company wouldn't do. Call Kubota and JD corporate and see if you can just yell at the first person who answers the phone and get them to order some piece of glass. That is the point of a dealer, you can not just call the main office and expect parts orders. Secondly, this is not a warranty claim and your tractor is not down so how can you compare this to how you would be dealt with in a warranty claim? There is no way Kioti or your dealer has any control over getting outsourced parts like glass for a cab, if it were a part for an in-house made product like the backhoe or loader then I could see how they have control over the parts and are responsible for availability.

I have yet to see how they have failed you, they provided you with a great tractor at a very competitive price with a better warranty and now it is up to your dealer to support you after the sale for non-warranty items, not Kioti. If you were mowing and threw a rock at your truck's window would you call Ford, GM, etc... and tell them to order you a new window...

 

[joe496chevy]

I think you are getting mad at the Kioti brand for something that could be your dealers issue. I took it upon myself to call my dealer and see if this item was available, and according to his order system, this part is in stock at Kioti. So this part should be able to be overnighted to you, if you wish to pay the fees that go along with overnight shipping. That being said, means your dealer is not doing his job. Contact another dealer, and I think your issues will be solved.

The fact that you have attempted to contact Kioti directly is not a normal way of doing business for any corperate type business. Your problems should be handled by your dealer, then passed up the chain of command. I do not agree however, that they said they will call you back and did not do so.

Contact kioti and tell them you want to speak with the customer relations manager. Toll Free : 1-877-GO-KIOTI . This will get the ball rolling, and be sure you include the dealers name who is not taking care of you.

 

[joe496chevy]

here are a couple other dealers in that area, this info is all on the kioti web site.

Or contact some of the good dealers here on tractorbynet. Ie... wallace, bti, michigan iron.


Company Eaton and Son Repair
Address 211 Buncombe Rd.
Blountville TN 37617 USA
Phone 423-323-4902
Fax 423-323-4333
E-mail
URL Eaton and Son Repair Sales and Service for new and used farm equipment and tractor parts since 1979.
Contact
Toll-Free
Distance Approx. 48 Miles
Map

Company Floyd's Equipment
Address 5701 Seveirville Rd.
Seymour TN 37865 USA
Phone 865-981-7922
Fax 865-981-2621
E-mail
URL
Contact
Toll-Free
Distance Approx. 54 Miles
Map

Company Youngs Tractor & Equipment
Address 7166 East Hwy. 19E
Burnsville NC 28714 USA
Phone 828-675-4365
Fax 828-675-5639
E-mail youngstractor@ccvn.com
URL home
Contact Bobby Young
Toll-Free
Distance Approx. 69 Miles

 

[coobie]

I am not dragging the kioti name through the mud, they have put it there themselves. As far as waiting for warranty work, you obviously do not have a working farm, as you would understand the importance of time when a piece of equipment goes down. That is why I purchased a new tractor, so I wouldn't have downtime. If it takes 4 weeks to get warranty work, then you have already missed the point. I paid a lot for a new tractor to be able to readily have parts and service, of which i am getting none. As far as my dealer, I am dealing directly with the owner. He has lied to me so many times now that I think he is running for political office. Kioti themselves have lied about calling me back. I understand some of you having brand loyalty, and that is great. But when you post on these forums, you need to be honest, as I read a lot on here before I purchased this tractor, and saw all the "great" things about Kioti. If there had been some honest posts about how when they fail you, they really fail you, then that would have swayed my decision. Oh well, I am getting used to my "open station" tractor now. If I leave the air conditioning on long enough, it may cool the entire field down as I am working, so when we get the hay in, all of us will be comfortable.

No brand loyalty here,I bought the best tractor for a good price,4 yr warrenty,and a dealer who has given me GREAT sales & service.I have owned Deere,ford,allis and massey tractors all have there problems some more some less.A good tractor dealer can make for a great ownership experience or a crappy one,it sounds like you have had a crappy one.As far as the honest ownership postings you must not be reading the same Kioti sections on this board as I do.I see good and bad posts about Kioti,s just like Kubota,Deere,Massey,New Holland and so forth.coobie

 

[kenstrac]

I had plenty of Kubota's in the shop 1 sticks in my mind 17 weeks waiting for a front bolster ONLY to be out done by an Allis Chalmers made by Hinomoto needed a torque tube 6 mos
customers could not use these tractors at all and they just took up valuable shop space.

 

[DK35vince]

My Kubota is 10 years old and its been probably 8 years since it has seen the dealer.

Not sure I get the point of your post.
My Kioti is 8 years old with just under 1300 hours and has NEVER seen a dealer. But this doesn't help the original poster any.

 

[coobie]

My Kubota is 10 years old and its been probably 8 years since it has seen the dealer.

Is this post a star trek post when Darth vader tells Luke to come to the other side.LOL.coobie.

 

[Artful Dodger]

here are a couple other dealers in that area, this info is all on the kioti web site.

Or contact some of the good dealers here on tractorbynet. Ie... wallace, bti, michigan iron.


Company Eaton and Son Repair
Address 211 Buncombe Rd.
Blountville TN 37617 USA
Phone 423-323-4902
Fax 423-323-4333
E-mail
URL Eaton and Son Repair Sales and Service for new and used farm equipment and tractor parts since 1979.
Contact
Toll-Free
Distance Approx. 48 Miles
Map

dadndadn,
I was about to post this same number. Give Melvin a call, I bet he'll help. He owns a mom and pop shop, with his two boys helping. He seems like a real hard worker, and from what I've seen, he has a loyal following in the neighborhood.

He may have what you need, there at his shop. Art

 

[wallace]

Just a little heads up to anyone that may ever need glass from Kioti.
Kioti will not ship glass via UPS nor will they drop ship it to a customer.
It will have to go to a Kioti dealer via LTL.

 

[Steve_Miller]

Just a little heads up to anyone that may ever need glass from Kioti.
Kioti will not ship glass via UPS nor will they drop ship it to a customer.
It will have to go to a Kioti dealer via LTL.

Thanks Wallace, this thread needed that statement.

Steve

 

[PAB_OH]

Sucks your dealer isn't being helpful. I will tell you that you're wrong though. The tractors are excellent pieces of machinery. My dealer is BTI and I'm absolutley amazed at how quick I get parts, warranty or otherwise.

Your frustration is understandable.

I know guys with Kubota, Deere, NH, MF..., take your pick, and they have similar problems now and then. You ain't special.

Good luck.

 

[Artful Dodger]

Just a little heads up to anyone that may ever need glass from Kioti.
Kioti will not ship glass via UPS nor will they drop ship it to a customer.
It will have to go to a Kioti dealer via LTL.

Dadndadn,
Then you're waiting for a limited truck load. If this is the case, you should try calling Melvin. Like I said before, he's a mom and pop shop. He travels to pick up his shipments. He may be heading that way, this Friday. Art

 

[dadndadn]

Wow, I didn't mean to hurt anyone's feelings. I guess you are right DMACE, I will just call a glass shop and have them fabricate a piece of glass for me, since Kioti doesn't do the glass for their proprietary cabs that are built onto their tractors. The reason I called Kioti was because my dealer was not supporting me. All of you who said that was not the way to handle just really dont have a clue. As far as it being warranty work or not is irrelevant. The tractor needs a repair, I go to the dealer, they dont come through. Last but not least, I can go off on the Kioti brand as much as I want, seeing that I have given them a lot of money for their product, was promised a certain level of service and then do not get it. Yes, if my car windshield was broken and my dealer wasnt helping me, I would call Ford or Chevy and complain. All of the timid people who will let companies walk all over them are the reason that it is hard to get service anymore. If you pay for something, you should get what you pay for. If you have a conversation with your dealer or his supplier, etc, you should expect to hear the truth. The whole point of this post was to show that not only the dealer, but the lady at Kioti had lied to me. They both could have told me that since I broke the window by using the tractor that it was my fault, and therefore, my problem. A lot of the posters feel that way. Then I would know that I needed to find a glass manufacturer and have them make the glass for me, as suggested by another poster. But instead of telling me that they didn't really care if I got my tractor fixed, they said they would have the glass to me within a couple of days. THAT IS THE POINT, THEY LIED TO ME INSTEAD OF BEING HONEST UP FRONT! I understand that concept just doesn't make it to some of you, but when you realize that is the point, you will understand the point.

 

[Dargo]

Coobie has a lot of experience with both Kubota and Kioti. I take him at his word. In some defense of the OP, but not against Kioti, I had to rule out Kioti and Branson a couple of years ago when my Kubota dealer honked me off to the point I moved to a different brand of tractor for my main tractor. (I'd say "large" tractor but, in the overall aspect, 80 hp PTO really isn't that big of a tractor). My only reasonably close Kioti/Branson dealer has one old fella as a tech and sells all sorts of trinkets and baskets at his store to make ends meet. I'm not knocking the guy for doing what he can to stay afloat, but I've heard that getting parts and service through him is a nightmare and that he only stocks filters and fluids in his parts department. If I wanted to do all my own wrenching I would have ordered a 'do it yourself' Jinma kit (heard they aren't available anymore?).

My local JD dealer has always bent over backwards for me, picked up my tractors and delivered them for me, as well as getting 'policy adjustments' to fix items out of factory warranty for me. As with most all of my equipment, I maintain them extremely well and I also use them very hard. Hard use isn't to be confused with abuse. You can use something hard without abusing it. Doing such seems to insure that over the years I'll have broken parts at some time or another. I've gone around in a circle, ending up back with the brand I started with a quarter century ago due to the service I receive from that dealer and the same store manager who has been there the entire time. I guess I'm just used to most anything being replaced/fixed in a couple days max. That's a result of mostly the dealer, but also a product of the dealer network. I sincerely hope Kioti and Mahindra in particular expand their dealer network. I specifically named those two because I'm impressed with their product but can't consider them because they have no representation close to me. Hopefully the OP gets his issues taken care of soon!

 

[IslandTractor]

I agree with Dargo's point. For someone who absolutely positively needs the services of a well established well respected dealer, there are relatively few areas of the country where Kioti/Mahindra are going to be viable options despite the fact that the tractors themselves are very good and unbeatable values. If you have someone like BTI, Michigan Iron, Wallace, or a number of other high class dealers in your region such concerns fade. For Kioti/Mahindra, the old adage about choosing your dealer before the color of your tractor is indeed true.

For those of us who are not relying on equipment for running a business, we have a bit more leeway so long as we are willing to wield a wrench and have a supportive dealer with internet/cell phone savvy. UPS has shrunk the world and so if your livelihood is not on hold while you wait for the UPS guy to arrive, tractor ownership with these two brands can still be overwhelmingly positive. I have enjoyed doing more work on my tractor than I probaby would have if my dealer were only 10-20 miles away. Doing your own 50hr service and handling at least the smaller warranty labor items yourself is essentially doing the same thing as shade tree mechanics have done on cars (and tractors) for years. The caveat is that my enjoyment is dependent on having a supportive dealer who knows full well that he needs a business model that supports remote customers and that he and his staff carry their end of the bargain so very well.

 

[Punk]

I've read this thread, quite a few times, and I've finally come to the conclusion that it's totally useless. The very few posts, that have offered a helping hand, have been totally ignored. Otherwise, this thread seems like a long drawed out commercial for one brand over the other.

Winning an argument, on the internet, won't get the tractor fixed.

 

[IslandTractor]

I've read this thread, quite a few times, and I've finally come to the conclusion that it's totally useless. The very few posts, that have offered a helping hand, have been totally ignored. Otherwise, this thread seems like a long drawed out commercial for one brand over the other.

Winning an argument, on the internet, won't get the tractor fixed.

What would make it more useful? It started as a whiney complaint about the fact that a replacement window wasn't available at his dealer in a day? How could a thread on TBN solve that problem?

 

[jimmyj]

What would make it more useful? It started as a whiney complaint about the fact that a replacement window wasn't available at his dealer in a day? How could a thread on TBN solve that problem?[/QUOTE

Didn't you know Island, TBN is MAGIC!