OP
nwut05
Gold Member
Thanks, I am really trying to keep my composure with this situation. I am only human though.........and yes i like Andy Barney and Gomer too...
Workmaster 50 hydraulic problem, Am i getting the ?????
- Thread starter nwut05
- Start date
- Views: 31991
Thanks, I am really trying to keep my composure with this situation. I am only human though.........and yes i like Andy Barney and Gomer too...
bspeedy
Platinum Member
- Joined
- Dec 18, 2012
- Messages
- 954
- Location
- Upstate SC
- Tractor
- Kubota L4330, Ford 1700, JD 2210, Takeuchi TB135 Excavator
Ok - so I wrote this:
The key word here is -unless-.
Since you are again having problems, I think I'd cut my losses. Either the factory made one that can't be fixed OR the mechanics working on it can't be trusted. Either way, you've endured enough heartache.
If you can work it out with the dealer, trade for another machine. Your out of pocket should be the delta in OTD prices between the machines. You should see no depreciation hit.
The key word here is -unless-.
Since you are again having problems, I think I'd cut my losses. Either the factory made one that can't be fixed OR the mechanics working on it can't be trusted. Either way, you've endured enough heartache.
If you can work it out with the dealer, trade for another machine. Your out of pocket should be the delta in OTD prices between the machines. You should see no depreciation hit.
OP
nwut05
Gold Member
Thanks bspeedy, You made me chuckle at your post. Yes you did write it, and honestly i was hoping so bad that the tractor was fixed. I am still mulling the situation over. I was supposed to call the dealer/owner today but just wasn't sure how to proceed. You see, i am having trouble spending any more money on any trade, Just cannot get over it so far!
I really do wish i was wrong but i really do think the tractor had a defect from the start that the mechanics were unable to diagnose and fix. So they done what every good employee would do for the owner/dealer after about 3 or 4 tries They played with it just as the service manager said. And u know what they figured out.....that if they screwed with the draft or eliminated the draft control whatever was causing the jerking would stop because of some defect they were bypassing. ...Now i do not know this for sure but the last time they called and told me the tractor was fixed was late after hours...I have been asking myself why so late? how come the fix was so easy? and if they could just adjust the draft sensitivity why did new holland rep., tech assistance, and any of the mechanics in the shop not know this from the start? and they would be in working the next day and have time to deal with it then....
My deduction is they did not want anyone to see what they were trying to pull over on me...i e the sawdust they put in the tranny! lol......as there are customers and owners in the shop all throughout the day checking on their equipment. Either way they should have checked to see if they messed something else up trying to shoot in the dark and hit a bullseye, blindfolded.........
Hate to say it but i am leaning very hard at either asking for an even trade on a new 50 or just offering to take a small hit and get a refund........?????
I really do wish i was wrong but i really do think the tractor had a defect from the start that the mechanics were unable to diagnose and fix. So they done what every good employee would do for the owner/dealer after about 3 or 4 tries They played with it just as the service manager said. And u know what they figured out.....that if they screwed with the draft or eliminated the draft control whatever was causing the jerking would stop because of some defect they were bypassing. ...Now i do not know this for sure but the last time they called and told me the tractor was fixed was late after hours...I have been asking myself why so late? how come the fix was so easy? and if they could just adjust the draft sensitivity why did new holland rep., tech assistance, and any of the mechanics in the shop not know this from the start? and they would be in working the next day and have time to deal with it then....
My deduction is they did not want anyone to see what they were trying to pull over on me...i e the sawdust they put in the tranny! lol......as there are customers and owners in the shop all throughout the day checking on their equipment. Either way they should have checked to see if they messed something else up trying to shoot in the dark and hit a bullseye, blindfolded.........
Hate to say it but i am leaning very hard at either asking for an even trade on a new 50 or just offering to take a small hit and get a refund........?????
bspeedy
Platinum Member
- Joined
- Dec 18, 2012
- Messages
- 954
- Location
- Upstate SC
- Tractor
- Kubota L4330, Ford 1700, JD 2210, Takeuchi TB135 Excavator
I'd get out of that tractor (and dealership) if I could. Trying and succeeding are two different things. It's nice that they are trying, but that isn't getting it.
Good luck.
From the tone of your posts, I think you can be both polite and firm with them. That is what is required now.
Good luck.
From the tone of your posts, I think you can be both polite and firm with them. That is what is required now.
TheMan419
Veteran Member
Yeah I think I would want out of the situation. Dealer and tractor. The offer to give you your $ back if you buy another tractor from them. The problem is that you have little confidence in the dealer service department now. Even if the new tractor is the best one the NH has ever built it will have a problem at some point. You need to have faith in the dealer that whatever small problem crops up they can fix. I wouldn't have that confidence in your particular dealer now.
MORRISONSTEEL
Platinum Member
Not trying to be a pest here but if you are under a 3pt attachment raised in the air and are not using a mechanical lock or jack stand it would be 100% your fault if it fell on you imao. Relying on hyd's to keep you safe is not an acceptable practice if you wish to keep all limbs and life intact on any tractor.
sixdogs
Super Star Member
- Joined
- Dec 8, 2007
- Messages
- 15,725
- Location
- Ohio
- Tractor
- Kubota M7040, Kubota MX5100, Deere 790 TLB, Farmall Super C
I would see it a little different and think the dealer is probably OK because the owner is OK. Swap for a different model 50 or maybe trade up. The odds of something going wrong are pretty low anyway and you're a hands on guy to keep an eye on things. You know what you have with that dealer and can handle it; not so with a name out of the phone book or really any dealer referred to you. That's just my opinion and I've bought a lot of tractors.
Everybody has something wrong with them, it's whether you can live with it or not.
Everybody has something wrong with them, it's whether you can live with it or not.
OP
nwut05
Gold Member
Ok, Morrisonsteel, I agree with you 100% BUT, I never said i was crawling under it. Just trying to make my point of things i was thinking of safety wise.
Also just a question how do you adjust your 3 pt link arms to level your equipment? do you carry a jack stand in the field with you? Or do you just get off... go to right rear of tractor... step in near right tire.. get hold of the leveling assembly and twist it up or down? or am i doing this wrong too.... because if you do it my way i also bet you have to raise and lower the 3 pt to take weight on or off it to get to adjust right.......Depending on the equipment anyway.
New Holland and other brands should have kept the old style leveling assembly, that way you could have made this adjustment from the seat.....If you remember those....
Thank you for the safety post and opinion
Also just a question how do you adjust your 3 pt link arms to level your equipment? do you carry a jack stand in the field with you? Or do you just get off... go to right rear of tractor... step in near right tire.. get hold of the leveling assembly and twist it up or down? or am i doing this wrong too.... because if you do it my way i also bet you have to raise and lower the 3 pt to take weight on or off it to get to adjust right.......Depending on the equipment anyway.
New Holland and other brands should have kept the old style leveling assembly, that way you could have made this adjustment from the seat.....If you remember those....
Thank you for the safety post and opinion
OP
nwut05
Gold Member
Thanks sixdogs
UPDATE spoke with dealer today. he not to warm on the idea of just trading for another 50. and wants to bring the tractor back in the shop to assess the situation and look at what has been done with his mechanics. Also i contacted New Holland customer service again....Unsure how good that has done me either. the guy on the phone is just that, a well trained customer service phone operator.
UPDATE spoke with dealer today. he not to warm on the idea of just trading for another 50. and wants to bring the tractor back in the shop to assess the situation and look at what has been done with his mechanics. Also i contacted New Holland customer service again....Unsure how good that has done me either. the guy on the phone is just that, a well trained customer service phone operator.
MORRISONSTEEL
Platinum Member
No worries nwut, I did not get the impression you where putting yourself in harms way and I understand where your are coming from. We all do things because it was handy not because it was safe right up until that one time...then it doesn't matter anymore. And yes if needed I will have a jack or a stand with me, but that is just me, and is guided by 30 years of seeing some of the most unnecessary and tragic events unfold in the farming community all done in the name of time and convenience imao. I have zero trust in anything hydraulic holding itself above me so for me this would not be a safety issue as I simply would not put myself in that position. Best of luck though on the tractor dillema...
OP
nwut05
Gold Member
MORRISONSTEEL, Just to say thanks for understanding, I to have seen a lot of unnecessary carnage because of time and convenience and patients being short with things. I go to work every day dealing with these situations over and over and have many hour of training to deal with these types of situations. I farm because i want to, deal with injury every working day for 25 + years now because it actually pays my bills....
and for broke new tractors ...lol
Good Luck out there...
and for broke new tractors ...lol
Good Luck out there...
LD1
Epic Contributor
How many times does he need to have the tractor at the shop?
Why would he (or you) think the outcome is gonna be any different than the last half dozen times their mechanics worked on it?
OP
nwut05
Gold Member
Good Question LD1, I do not think the outcome will be any different , However per new holland and the dealer, the tractor has to return to the shop for them to assess what the new problem is, what has been done about it and the old problem then possibly fix the problem. I did express my opinion to the new holland customer service guy on the phone and the issues i felt were causing the new problems ( i.e. Playing with the tractor instead of fixing the tractor) as the service manager put it. The dealer even though not happy with me asking to just trade him for a new 50 , stated he would be willing to file the correct paperwork to get new holland to consider replacing the unit......but he said it would be a fight and the first thing he had to do was get the tractor back to the shop.....
The customer service guy said basically the same thing...in order for our technicians in the field to correctly diagnose the problems and fix them the tractor had to be at a certified new holland dealership....I asked him if they were going to send a factory technician or someone out that had been trained to look at my tractor and he said NO we work with the dealers and their service technicians to assess and diagnose the problems...if they need assistance we provide them suggestions through he dealer network.....then i told him to look at the notes on his computer and we have been down that road already......
The customer service guy said basically the same thing...in order for our technicians in the field to correctly diagnose the problems and fix them the tractor had to be at a certified new holland dealership....I asked him if they were going to send a factory technician or someone out that had been trained to look at my tractor and he said NO we work with the dealers and their service technicians to assess and diagnose the problems...if they need assistance we provide them suggestions through he dealer network.....then i told him to look at the notes on his computer and we have been down that road already......
LD1
Epic Contributor
IMO, this isnt a new problem. Guess thats where my opinion differs from the dealer and customer service rep.
At some point in time I'd be wanting a little compensation (or at least a loaner tractor) for all the trouble and lack of use out of your machine over the last few months.
At some point in time I'd be wanting a little compensation (or at least a loaner tractor) for all the trouble and lack of use out of your machine over the last few months.
OP
nwut05
Gold Member
Well Tractor gone to dealer again:irked:
LD1
Epic Contributor
You have far more patience than I do
bspeedy
Platinum Member
- Joined
- Dec 18, 2012
- Messages
- 954
- Location
- Upstate SC
- Tractor
- Kubota L4330, Ford 1700, JD 2210, Takeuchi TB135 Excavator
OK - since you won't be tractoring for a while...
It's time to make sure you have your documentation straight.
Cancelled checks.
Purchase agreements
Service records
Phone records - who, when, subject of call, promises made, actual results
Dates in shop
Hours run between shop visits
All other records of communication
Any other pertinent info
Put all this cool documentation together to get ready for the BBB arbitration or small claims suit. Hopefully neither of these things happen, but it sure looks like it's heading that direction. Might as well be prepared with documentation on your end because NH and the dealer will have none of it.
Then, google a handy little term "Demand Letter". A well-written Demand Letter sent by certified mail can take this from 'polite what-if conversation' to 'hey boss, check this out - this guy's pi$$ed'. Include all the information you just put together with the letter and send a copy to the NH Regional Manager and the owner of the dealership. It's time to start getting what you paid for.
It amazes me that vehicle and tractor dealers aren't willing to do a trade when these things happen with new machines. I'd think it would be in their best interests in the long run. Turn the angry customer into a happy customer. Fix the tractor without the pressure of getting it back to an already-ticked-off customer. Sure, the original machine will have a few hours on it, but that's the cost of doing business. Maybe no profit left after the fixes, but that's the way it goes. Instead, they end up with bad publicity and maybe facing civil suits or BBB arbitration which certainly publicizes the problem and costs time and money.
Good luck with whatever you choose to do. You can still get what you want by being polite and professional.
Real quick - I did what I suggest above with a VW automobile I bought new in 2000. Total POS. At the BBB arbitration hearing, I presented all my written and physical evidence right down to a sample of the leaking clutch fluid from the floor of my garage. The VW Regional Rep was speechless. When the arbiter left the room, he asked me what he could do. I told him - you had your chance to be nice - now we're going to see what the arbiter decides. The Regional Rep offered me a new car to drive until the decision was made. No thanks - I'd rather ride my bike than drive one of your cars. :laughing:
VW bought that car back from me. Very satisfying to finally get it resolved. Still didn't 'win' as it cost me some money in the long run, but I was pleased to be done with that brand and their dealership.
It's time to make sure you have your documentation straight.
Cancelled checks.
Purchase agreements
Service records
Phone records - who, when, subject of call, promises made, actual results
Dates in shop
Hours run between shop visits
All other records of communication
Any other pertinent info
Put all this cool documentation together to get ready for the BBB arbitration or small claims suit. Hopefully neither of these things happen, but it sure looks like it's heading that direction. Might as well be prepared with documentation on your end because NH and the dealer will have none of it.
Then, google a handy little term "Demand Letter". A well-written Demand Letter sent by certified mail can take this from 'polite what-if conversation' to 'hey boss, check this out - this guy's pi$$ed'. Include all the information you just put together with the letter and send a copy to the NH Regional Manager and the owner of the dealership. It's time to start getting what you paid for.
It amazes me that vehicle and tractor dealers aren't willing to do a trade when these things happen with new machines. I'd think it would be in their best interests in the long run. Turn the angry customer into a happy customer. Fix the tractor without the pressure of getting it back to an already-ticked-off customer. Sure, the original machine will have a few hours on it, but that's the cost of doing business. Maybe no profit left after the fixes, but that's the way it goes. Instead, they end up with bad publicity and maybe facing civil suits or BBB arbitration which certainly publicizes the problem and costs time and money.
Good luck with whatever you choose to do. You can still get what you want by being polite and professional.
Real quick - I did what I suggest above with a VW automobile I bought new in 2000. Total POS. At the BBB arbitration hearing, I presented all my written and physical evidence right down to a sample of the leaking clutch fluid from the floor of my garage. The VW Regional Rep was speechless. When the arbiter left the room, he asked me what he could do. I told him - you had your chance to be nice - now we're going to see what the arbiter decides. The Regional Rep offered me a new car to drive until the decision was made. No thanks - I'd rather ride my bike than drive one of your cars. :laughing:
VW bought that car back from me. Very satisfying to finally get it resolved. Still didn't 'win' as it cost me some money in the long run, but I was pleased to be done with that brand and their dealership.
OP
nwut05
Gold Member
Thakk's bspeedy, I have quite a bit of documentation on my end, (9 pages to be exact) like to add also i have a few friends that use esq. at end of their names that have become very interested in my situation lately...... will keep you updated
OP
nwut05
Gold Member
Well the dealer called me today. and service manager thinks he has it fixed.....again..... but they needed to order some o rings and they won't be in until later in the week to get the leak under control. I asked him, then it ain't fixed yet is it!:mur:.....he said no...guess not.. and i said the next time you call me all i want to hear is we got it fixed. and we done the first 50 hr service to boot for you..... All he said was yes sir but that may be next week with the holiday and all.....My reply was that's fine as long as it is fixed for sure but, let's not drag this thing out any longer than we have too. All he said was i will call you when it is fixed and you can come test it again. We shall see.....
LD1
Epic Contributor
Boy oh boy this just keeps dragging on.
Why in the world would they order o-rings and wait a few days to get them? Knowing that you have been without tractor for awhile. I would think they would want to get your tractor back to you ASAP. Go to a local parts store. Dont know what its like in your area of VA....But in the rural part of ohio that I live in......Within a 30-45 minute drive I can think of about a dozen places that I could get any size o-ring I wanted.
