cdb2
Silver Member
You're welcome!
Mowing Wish I had a better customer service experience
- Thread starter seaofblue
- Start date
- Views: 5810
You're welcome!
thepumpguysc
Elite Member
Just to clarify.. it is a very small store.. 30 steps long ways & about 15 steps wide..
I'll try again this morning.. hopfully "Mr. Helpful" ISNT answering phones..
& its a 150 mile R/T.. & the only store that carries this item, within driving distance.
I'll try again this morning.. hopfully "Mr. Helpful" ISNT answering phones..
& its a 150 mile R/T.. & the only store that carries this item, within driving distance.
Deere Dude
Elite Member
- Joined
- Feb 10, 2011
- Messages
- 3,886
- Tractor
- John Deere 3720
I wouldn't make the trip unless they guy had the part in hand and put my name on it. A couple times by the time I got to the store it was gone.
Deere Dude
Elite Member
- Joined
- Feb 10, 2011
- Messages
- 3,886
- Tractor
- John Deere 3720
A close friend of mune went to the local Cub Cadet / Echo dealer to get a front mount mower. This place has generally 25-40 units in a big showroom. He came in, sat on some,mover levers back and forth etc. for an hour and a quarter. Not once did a salesman acknowledge him. He walked out and drove to a TSC a mile away and loaded one up. I have had the same experience there myself.
Three years ago I was looking at Echo saws in the same small town store. The salesman said the basic 60cc saw is what most people buy and the price was $400 approx .plus tax. The price seemed fair. This was in March I believe. After looking at a brochure in the store I said I wanted the price of a same CC but a higher HP model they offer but didn't have any in stock. He gave me a price of $600 approx or so. I said I will take it and asked when he could get it in. I asked it it would be a next day type shipment or a couple weeks. He said I could get it by February. I told him I misunderstood him, and to repeat it. He said February again I thought. I asked what gives? He said the only time they only order things at the end of the year. I said, no thanks. I then went on line and bought one for $500 approx, no shipping or tax.
Three years ago I was looking at Echo saws in the same small town store. The salesman said the basic 60cc saw is what most people buy and the price was $400 approx .plus tax. The price seemed fair. This was in March I believe. After looking at a brochure in the store I said I wanted the price of a same CC but a higher HP model they offer but didn't have any in stock. He gave me a price of $600 approx or so. I said I will take it and asked when he could get it in. I asked it it would be a next day type shipment or a couple weeks. He said I could get it by February. I told him I misunderstood him, and to repeat it. He said February again I thought. I asked what gives? He said the only time they only order things at the end of the year. I said, no thanks. I then went on line and bought one for $500 approx, no shipping or tax.
thepumpguysc
Elite Member
Well my saga continues..
I called the store YESTERDAY & spoke w/ a very intelligent sales person.. who told me they sold the last one yesterday..
& proceeded to tell me they get a truck in on Monday & to check back then or just "come on down" & take a walk-thru.
I explained my plight about living 75 miles away..& this was my 3rd phone call "trying to buy 1" & he was fully understandable..
He informed me that when I called back Monday to find out if there are any on "the truck".. to speak w/ a manager & explain my dilemma & depending on who was working, THEY MIGHT put my name on 1.. but as of right now.. co policy is "no holds"..
& the don't offer a "ship to store" on their website..
It was a FAR CRY from the previous, "I don't know" response I got from the last "maroon"..{Bugs Bunny}
I called the store YESTERDAY & spoke w/ a very intelligent sales person.. who told me they sold the last one yesterday..
& proceeded to tell me they get a truck in on Monday & to check back then or just "come on down" & take a walk-thru.
I explained my plight about living 75 miles away..& this was my 3rd phone call "trying to buy 1" & he was fully understandable..
He informed me that when I called back Monday to find out if there are any on "the truck".. to speak w/ a manager & explain my dilemma & depending on who was working, THEY MIGHT put my name on 1.. but as of right now.. co policy is "no holds"..
& the don't offer a "ship to store" on their website..
It was a FAR CRY from the previous, "I don't know" response I got from the last "maroon"..{Bugs Bunny}
Diggin It
Super Star Member
If you were to elaborate on what 'it' is, maybe ... just maybe somebody could come up with another source. No guarantees.
thepumpguysc
Elite Member
It just a simple table top sandblast cabinet, from HF..
I tried to get 1 shipped to the house but it was something like 58.00 freight charges.!!!
I like the HF one because of its size.. its not to small & not to big.. I really have no use for a large free-standing one.
& I can almost see some eyes rolling.. lol
Just because someone works at HF doesn't mean they aren't capable of answering questions or taking their job seriously..
I "kinda" proved that w/ my last phone call to the store.
I tried to get 1 shipped to the house but it was something like 58.00 freight charges.!!!
I like the HF one because of its size.. its not to small & not to big.. I really have no use for a large free-standing one.
& I can almost see some eyes rolling.. lol
Just because someone works at HF doesn't mean they aren't capable of answering questions or taking their job seriously..
I "kinda" proved that w/ my last phone call to the store.