murphy1244
Super Star Member
- Joined
- Nov 25, 2011
- Messages
- 19,515
- Location
- Ohio
- Tractor
- Kubota 1120 RTV Kioti DK-40, MF-135, Ventrac 4500Y
That happened to me.:ashamed:
What if a new tractor wasn't new?
- Thread starter almost canadian
- Start date
- Views: 15115
That happened to me.:ashamed:
Not mine. My Kubota counts TACH hours. They are NOT HOBBS meters. The RTV I have uses a HOBBS meter.
Big difference. I think you will find every Kubota tractor that way. If mine idles for 3 hrs, the tach will show about 1hr.
31 hours on a 'new' machine means it's not new. Very simple...It was rented out, used at the stealership, or returned. I saw John Deere selling a kubota with 25 hours or so on it and they used it quite a bit as a comparison machine.
The parts for a 50hr service isn't much. I'd DEMAND 2 sets of air filter/s, 1 Hydro filter, 1 set of HST filters if applicable, 1 fuel filter, enough UDT2 to do the first trans service when required @ 400hr + an extra quart, and FREE pickup and delivery during the entire warranty of the machine. Oh, i'd make them throw in some hats, T-shirts, stickers, and a can of Kubota Orange paint.
bravo2zero
Silver Member
31 hours is not a lot of hours. But I would consider this a used tractor. In fact you purchased a new tractor and for me I would have them pick it up and exchange it for a new one. Or make a serious adjustment. I would also talk to the General Manager. New means new and your hard earned dollars is paying for just that!
mark02tj
Veteran Member
I hope the OP updates us soon with the results of contacting the dealer.
OP - If the dealer jerks you around, don't be afraid to ask for the contact information for the regional Kubota factory rep. I wouldn't hesitate to get the factory involved in this.
A technique that I've used very successfully over the years if I'm getting jerked around is to just calmly say "I'd like you to write down your name and also your boss' name and phone number." In this case just substitute "your boss' name" with "the factory rep's name". Nobody likes it when you go over their head but sometimes that's necessary to get what's owed to you.
OP - If the dealer jerks you around, don't be afraid to ask for the contact information for the regional Kubota factory rep. I wouldn't hesitate to get the factory involved in this.
A technique that I've used very successfully over the years if I'm getting jerked around is to just calmly say "I'd like you to write down your name and also your boss' name and phone number." In this case just substitute "your boss' name" with "the factory rep's name". Nobody likes it when you go over their head but sometimes that's necessary to get what's owed to you.
ENC
Gold Member
As a comparison I ordered my L4600 with loader a few days before a big local farm show that my dealer puts a big spread out for. I expected a few hours on the machine and wasn't concerned as long as it was less than 10. They called and said it was ready for pickup, I showed up and they forgot to turn the tires out like I wanted. They apologized and said it would be ready tomorrow. I left my trailer in their lot and went home. Came back the next afternoon loaded it and drove it home. When it got off the trailer at the house it had 0.4 on the meter.
bigbull338
Elite Member
that tractor is considered tobe used with 31hrs on it.i bought a tractor with 10hrs on it that i consider demo/used,an if id looked at the hour meter id prolly got them to knock off some money as i consider it a used tractor.
OP, keep in mind that this is not should I pay full price for used equipment. This is about the dealer playing switch-a-roo and swapping a new machine for a used demo. I have seen used Kubotas where dealers honestly sell them, and that's with as little as 9hrs on the meter. Don't fall for it; it's a used machine no matter what they say.
They must now make up what they have done to you, and it should come at close to $1k in total compensation. They tried to screw you over, they must now pay for it.
They must now make up what they have done to you, and it should come at close to $1k in total compensation. They tried to screw you over, they must now pay for it.
OP
almost canadian
Bronze Member
I called him first thing this morning. He said that we were mistaken and the price quoted was for an ex-demonstrator. I said that I didn't believe that this was the case. He said that that was why we had received the discount that we had. I asked him to confirm how much difference there would have been had we received a "new" one (which is what I believe we bargained for).
He said that he would look into this when he got back to the office (I believe that he had a call forward directly to his cell phone).
When he arrived at the office he called my wife directly (I had called him from work) to say that, to keep us happy, they would collect everything from us today and they would then swap the filled tires, the FEL and the rear remotes onto a new one that they had and return it to us on Thursday saying that they would then eat the additional amount they should have charged us for a brand new one.
I don't know if this is their admission that they were trying something on, or if they genuinely are prepared to eat the additional amount they should have charged us. In any event, I am happy with the result.
Here's hoping the new one on Thursday comes with an hour or two on the tach.
Many thanks for all of the advice.
He said that he would look into this when he got back to the office (I believe that he had a call forward directly to his cell phone).
When he arrived at the office he called my wife directly (I had called him from work) to say that, to keep us happy, they would collect everything from us today and they would then swap the filled tires, the FEL and the rear remotes onto a new one that they had and return it to us on Thursday saying that they would then eat the additional amount they should have charged us for a brand new one.
I don't know if this is their admission that they were trying something on, or if they genuinely are prepared to eat the additional amount they should have charged us. In any event, I am happy with the result.
Here's hoping the new one on Thursday comes with an hour or two on the tach.
Many thanks for all of the advice.
slowzuki
Elite Member
- Joined
- Sep 19, 2003
- Messages
- 4,156
- Location
- New Brunswick, Canada
- Tractor
- Kubota L5030 HSTC, MF 5455, Kubota M120, Allis Chalmers 7010
Most Kubota's now are straight hour meters not mechanical tach based hour meters. The backhoes must be some of the few remaining with mechanical tach hourmeter.
RG1
Platinum Member
Well, I hope it all works out for you in the end, but for me, the trust in that dealer would be long gone, especially after he told you that latest story. I totally believe he knew what he was doing, but got caught and wants to make you think he is going out of his way to please you. You may want to reconsider the entire deal with him and go elsewhere if at all possible. I know it might mean going farther to another dealer, but that would be worth it to me if the trust was there with the new place.
Since he got caught with this now, I have to wonder if he won't try to re-coup some of his "loss" later on if you need service and use him. He has already shown he can't really be trusted. Good luck whatever you do.
Since he got caught with this now, I have to wonder if he won't try to re-coup some of his "loss" later on if you need service and use him. He has already shown he can't really be trusted. Good luck whatever you do.
TSO
Elite Member
Glad it worked out for you. I believe he just got caught trying to scam extra money out of you, and at least he's making it right.
Congrats
Congrats
RG1
Platinum Member
I don't want to hi-jack the OP's thread, but I have to tell you that I really like the look of your Massey (even with the loader on, which detracts from a tractors looks in my view). That just looks nice! I'd like to look around at them, but there are no dealers near me.
OP
almost canadian
Bronze Member
To be fair to the dealer, we had two reps dealing with us throughout this transaction. The first one knew his stuff but, on the day we spoke to him, we weren't able to try out any units. When we attended to have a bit of a play, another rep met with us. The paperwork was then signed with the first rep some time later.
During the discussions with the first rep, purchasing an ex-demonstrator was never mentioned. When we met with the second rep, the focus was purely on which model of tractor would be best for our needs and the prices of new tractors and their implements.
It was the first rep that I spoke to today and I do believe that he genuinely believes that we had discussed purchasing the ex-demonstrator with the second rep (we didn't).
This dealership has a first class reputation locally and I am prepared to give them the benefit of the doubt and accept that it was a miscommunication between the two reps. I would have preferred them to simply fess up and accept that this is what happened but, as they are prepared to give us what we agreed upon, I am not too concerned that they haven't come completely clean about what happened.
The nearest other dealer is an hour and a half away. I guess that time will tell if this is an example of things to come.
During the discussions with the first rep, purchasing an ex-demonstrator was never mentioned. When we met with the second rep, the focus was purely on which model of tractor would be best for our needs and the prices of new tractors and their implements.
It was the first rep that I spoke to today and I do believe that he genuinely believes that we had discussed purchasing the ex-demonstrator with the second rep (we didn't).
This dealership has a first class reputation locally and I am prepared to give them the benefit of the doubt and accept that it was a miscommunication between the two reps. I would have preferred them to simply fess up and accept that this is what happened but, as they are prepared to give us what we agreed upon, I am not too concerned that they haven't come completely clean about what happened.
The nearest other dealer is an hour and a half away. I guess that time will tell if this is an example of things to come.
You didn't get to see the tractor before buying it? The paper you signed, did it have the tractor description and hours on it? It seems odd that they would sell you a tractor, sight unseen, and not document the "demo" or hours on the agreement or bill of sale. If they hid it that way, then they definitely need to swap for a new one as they are now doing.
TSO
Elite Member
Thanks! I think Massey (well Iseki) makes a good looking tractor too.
OP
almost canadian
Bronze Member
We test rode a L4600 that was on the dealer's lot, together with a small unit. After we decided that it was a L4600 that we wanted, we told the rep that we wanted a new one and agreed upon the implements, number and types of remote that we wanted the tires filled. They told us that they would have to order all of that and that they would contact us when it was ready to be delivered.
They contacted us on Thursday of last week to say that everything was ready to be delivered but that we would have to pay the deposit ($4,000, the rest was to be financed at 0%) before they would deliver. My wife attended and paid the $4,000 and the rest is history. The conditional sales contract simply described the tractor, type of FEL, remotes, implements and the fact that delivery and filling of the tires was included.
No serial number of the tractor was stated. We are newbies and simply assumed that this was normal.
They contacted us on Thursday of last week to say that everything was ready to be delivered but that we would have to pay the deposit ($4,000, the rest was to be financed at 0%) before they would deliver. My wife attended and paid the $4,000 and the rest is history. The conditional sales contract simply described the tractor, type of FEL, remotes, implements and the fact that delivery and filling of the tires was included.
No serial number of the tractor was stated. We are newbies and simply assumed that this was normal.
TSO
Elite Member
Sorry, phone made a duplicate
