We need an LS company Rep here.

[Diggin It]

People have questions that would be best answered directly by someone from the company. Anybody 'know' anybody they could contact? Admin, maybe you have an inside way to invite them?

 

[mddorange]

Hey Diggin, I see that you have the PYT9000 also. When did you get it and how many hours do you have on yours?

 

[Diggin It]

Brand new, late 2010, around 500.

 

[mddorange]

Mine was May of 2010 and she is still chugging along. I did have to put a new deck on a couple years ago but that B & S engine is still going strong.

 

[jaydee325]

Wow, off topic immediately. .

Kidding aside and on to topic...

I've never seen a factory rep participate on forums such as this (tractor, motorcycle, car). I believe the reason for this is they have no control over the content. Another thing is, the manufacturers want you to take up issues with the dealer. I believe the dealers would be up in arms if they found the manufacturer giving out free advice on line.

I understand that LS has a Facebook page, but I've never checked it out since I'm not a FB user. Don't know if they provide anything more than marketing info.

:twocents:

 

[Diggin It]

I've never seen a factory rep participate on forums such as this (tractor, motorcycle, car). I believe the reason for this is they have no control over the content. Another thing is, the manufacturers want you to take up issues with the dealer.

Well, there is RKTractorGuy, but I guess that's a dealer rep. I think LS could answer manufacturer direct questions without treading on dealer toes. They don't have a real strong dealer network at the moment to begin with. But I'd be OK with a rep from one of their larger dealers also.

 

[jeff9366]

It is inconceivable to me that a manufacture's legal department would permit any manufacture's rep to participate in a public forum with a written record. Grist for torts, especially class action torts, when three or four owners believe they have the same problem. Corporate law departments hate multi-state straddles.

No manufacturer's liability when dealers leave fingerprints and footprints here.

 

[Diggin It]

So, no company should ever put anything on the web. Gotcha.

Now, can we talk about real life and how many companies have reps that work the web and even do customer service via third party portals they don't control, like Fakebook and a few others?

 

[4get gto]

I think it would be great but I wouldn't want to be the guy answering all the questions.
Posters ask questions and don't get the answers they want to hear and things get ugly real fast..
Especially when someone that doesn't even own that particular brand.

 

[RayfromTX]

On the website that I moderate, we allow the manufacturer to have mod powers in their forum. They can delete any post they don't like. It is the only way we get any involvement by manufacturers and we still only get about 30% participation. They don't check in very often. It doesn't work as well as one would hope.

 

[papachaz]

On the website that I moderate, we allow the manufacturer to have mod powers in their forum. They can delete any post they don't like. It is the only way we get any involvement by manufacturers and we still only get about 30% participation. They don't check in very often. It doesn't work as well as one would hope.

I would only imagine that would be troll city capital in no time flat

 

[Tymanthius]

Wow, off topic immediately. .



I've never seen a factory rep participate on forums such as this (tractor, motorcycle, car). I believe the reason for this is they have no control over the content. Another thing is, the manufacturers want you to take up issues with the dealer. I believe the dealers would be up in arms if they found the manufacturer giving out free advice on line.

I understand that LS has a Facebook page, but I've never checked it out since I'm not a FB user. Don't know if they provide anything more than marketing info.

:twocents:

Happens all the time over on Reddit. Not so much for tractors, but for lots of other things.

It's getting much more common for companies to have someone who monitors major platforms.

 

[shooterdon]

Any company with an ounce of common sense will be monitoring forums where their products are discussed. They may not deal with issues on line, but they do not want to be ignorant of what customers are saying, and more importantly, what potentially future customers are seeing about how their products work and the degree of customer service they can expect.


BTW, I am surprised at how few horror stories we see on this forum about new tractors. There are some but not many. Not sure if tractor owners are a talented bunch and fix small glitches themselves, or we accept a few problems, or the dealers in general do a good job.

 

[Kc8ehd]

Have spoken with my factory rep many times ...very helpful ....contacted mine through North Carolina assembly plant...

 

[Diggin It]

^^ Send him a link. Ask him to sign up.