I had a job over MANY years ago with a company making self check out systems. I turned down the job.
We had them at the grocery store. Hated it. It was buggy and simply did not work well. It was SLOW.
Our Lowes has self checkout. In spite of my dislike of the systems I tried it. I, aka the Self, in Self Checkout had to do the scans just right or it would not work. The cashier had to come over and help. Last time I used it.
I see some people using the scanners but not many.
The link about freeing up more people to help me in the store is BS. I don't need help in the store. I need help getting OUT of the store. Our Lowes staff is very friendly but I wish they would leave me alone. If I am trying to figure out a project I don't need to be interrupted a dozen times asking if I needs help. Leave me alone. I am a big boy and I know how to ask for help.
When they ask if they can help, I say, "Only if you can remember what I forgot." :laughing: Which is true and lets them go on their way after doing what the boss wants. Sometimes I think about making a sign that says, "Leave me alone I will ask for help." :laughing:
Our grocery store did a remodel. I still can't find stuff.

They did not put in self checkout but they did the next worst thing. They changed the checkout lanes so the cashier HAS to scan and BAG. The Customer can only watch them work. I would always bag my own groceries. Now I cannot. I WANT to bag my groceries. Why? Because most cashiers can't bag groceries correctly. When I was a bag boy we had a manual and a "class" on how to bag. Obviously if cashiers learn to bag they forgot what they learned.
Bagging my own groceries was one reason I used the self checkout but the hassle with the system made it too slow. Now I have to let the cashier do it.

At least they are better than some of the bag boys they used to have. Though some of the bag boys were really good. Some of them lived in a group of home for people with mental issues. THEY knew how to bag correctly. :thumbsup: But the new check out lane design allowed the store to fire all of those guys.
Later,
Dan