kycut
New member
- Joined
- Aug 7, 2025
- Messages
- 1
- Tractor
- Ventrac
Has anyone had a bad experience with Ventrac customer experience? I have called, left VM, and emailed them without a response. I'm really surprised and just wondering if it is just me?
anomad
Bronze Member
I don't have one. But I have requested a demo 3 times through their website and never heard back. Nothing. Those requests were over about the last 4 years after moving home to the neglected family property. Seems like they don't want my business. I went with Kubota. Excavator and tractor and later a Kioti cabbed tractor.
Chris616
Silver Member
Does "customer" imply that you own a Ventrac and are trying to get info/help with a problem? In that situation I've never had an issue. In the seven years that I've owned mine I've emailed "service@ventrac.com" 6-12 times and have always received a response within 48 hours (usually within 24 hrs). The last time that I contacted them was 14 months ago.
MountainBuck
Silver Member
The Toro Company completed its acquisition of Venture Products, Inc., the manufacturer of Ventrac products, in early 2020. Ventrac is now a brand under The Toro Company's family of brands.
I know Covid caused many disruptions and reorganizations of businesses, so I'm not sure what had the biggest impact.
Customer service is expensive.
I know Covid caused many disruptions and reorganizations of businesses, so I'm not sure what had the biggest impact.
Customer service is expensive.