Ventrac Customer Service

[kycut]

Has anyone had a bad experience with Ventrac customer experience? I have called, left VM, and emailed them without a response. I'm really surprised and just wondering if it is just me?

 

[anomad]

I don't have one. But I have requested a demo 3 times through their website and never heard back. Nothing. Those requests were over about the last 4 years after moving home to the neglected family property. Seems like they don't want my business. I went with Kubota. Excavator and tractor and later a Kioti cabbed tractor.

 

[Chris616]

Has anyone had a bad experience with Ventrac customer experience? I have called, left VM, and emailed them without a response. I'm really surprised and just wondering if it is just me?

Does "customer" imply that you own a Ventrac and are trying to get info/help with a problem? In that situation I've never had an issue. In the seven years that I've owned mine I've emailed "service@ventrac.com" 6-12 times and have always received a response within 48 hours (usually within 24 hrs). The last time that I contacted them was 14 months ago.

 

[MountainBuck]

The Toro Company completed its acquisition of Venture Products, Inc., the manufacturer of Ventrac products, in early 2020. Ventrac is now a brand under The Toro Company's family of brands.

I know Covid caused many disruptions and reorganizations of businesses, so I'm not sure what had the biggest impact.

Customer service is expensive.

 

[John Joseph McVeigh]

Have you been trying to contact Ventrac Headquarters, or a dealer? I have always dealt with a Ventrac dealer, J&R Sheds and Equipment in Churchville, Maryland, which has been very responsive.

 

[murphy1244]

Have you been trying to contact Ventrac Headquarters, or a dealer? I have always dealt with a Ventrac dealer, J&R Sheds and Equipment in Churchville, Maryland, which has been very responsive.

You have a great dealer. He also has a facebook page.

 

[John Joseph McVeigh]

You have a great dealer. He also has a facebook page.

Agreed, J&R is excellent. Very responsive, very knowledgeable, and very pleasant to deal with. J&R puts an emphasis on customer service and follow-up. Gold stars to Roy, Jim, Ryan, Dawn, and the rest of the crew.