Stanley Thermos customer support :) :)

[newbury]

I bought a Stanley 2 qt SS thermos back about 1979. It had a plastic bail handle which broke off about 1983 or thereabouts. My internet connection in 1983 was pretty poor.

I've kept using the vacuum bottle, its beat up, big dents in the bottom, but still keeps hot beverages well. Routinely we will preheat it, fill it with hot coffee, drive 12 hours what we haven't drank will still be warm to hot. Lots of times I'll just drop it in my FEL bucket when I go into the field.


So about a month ago I went through their "warranty claim" process, requesting a new bail. A few emails and they said they would send the part.

Today I rec'd a new 1.1 qt thermos.


Good - new thermos.
Bad - too small

I still think that it is great support for a nearly 40 year old product, without a receipt.

Now I cracked a turn signal lens on my B7610, do you think Kubota will ship me a new tractor?

 

[2LaneCruzer]

I bought a Stanley 2 qt SS thermos back about 1979. It had a plastic bail handle which broke off about 1983 or thereabouts. My internet connection in 1983 was pretty poor.

I've kept using the vacuum bottle, its beat up, big dents in the bottom, but still keeps hot beverages well. Routinely we will preheat it, fill it with hot coffee, drive 12 hours what we haven't drank will still be warm to hot. Lots of times I'll just drop it in my FEL bucket when I go into the field.
View attachment 537898

So about a month ago I went through their "warranty claim" process, requesting a new bail. A few emails and they said they would send the part.

Today I rec'd a new 1.1 qt thermos.


Good - new thermos.
Bad - too small

I still think that it is great support for a nearly 40 year old product, without a receipt.

Now I cracked a turn signal lens on my B7610, do you think Kubota will ship me a new tractor?

Interesting...reminded me of a similar story told to me 30 or more years ago. Seems like the friend of a friend had an expensive SS thermos that also lost the handle. The friend of the friend got the bright idea that he would fashion a new handle and attach it himself. In the process of attaching the new handle, he decided to attach it with screws...so, he proceeded by drilling a hole in the side of the thermos to accommodate a screw. Much to his surprise, as the drill bit penetrated the outer layer of metal, he heard a loud and rapid "whooshing" sound. Exit vacuum; enter new, high dollar SS Thermos.

 

[Billrog]

Great thermos bought mine in 1973 still going strong.

 

[2LaneCruzer]

Great thermos bought mine in 1973 still going strong.
View attachment 537903
View attachment 537904

A beautiful battle-scarred old veteran!

 

[Citydude]

1986 model.

 

[2LaneCruzer]

Who needs a handle?

 

[newbury]

Interesting...reminded me of a similar story told to me 30 or more years ago. Seems like the friend of a friend had an expensive SS thermos that also lost the handle. The friend of the friend got the bright idea that he would fashion a new handle and attach it himself. In the process of attaching the new handle, he decided to attach it with screws...so, he proceeded by drilling a hole in the side of the thermos to accommodate a screw. Much to his surprise, as the drill bit penetrated the outer layer of metal, he heard a loud and rapid "whooshing" sound. Exit vacuum; enter new, high dollar SS Thermos.

That "wooshing" sound was the sound of another several $$ being sucked out of his wallet!

Great thermos bought mine in 1973 still going strong.
<snip>
View attachment 537904

1986 model. View attachment 537908View attachment 537909

Those bottle bottoms look like mine.

And an update- Wrote them again requesting just the bail. From there reponse they probably don't have any, so they are sending me ANOTHER new 2QT vacuum bottle and told me to keep the 1.1 qt they sent first

I'm planning on either gluing a new handle on the old one or making my own bail.

 

[Citydude]

Who needs a handle?

Handle? We don't need no stinking handle!

 

[4get gto]

That "wooshing" sound was the sound of another several $$ being sucked out of his wallet!




Those bottle bottoms look like mine.

And an update- Wrote them again requesting just the bail. From there reponse they probably don't have any, so they are sending me ANOTHER new 2QT vacuum bottle and told me to keep the 1.1 qt they sent first

I'm planning on either gluing a new handle on the old one or making my own bail.

By you writing on here is worth more advertising to them than they could hope for.

 

[teejk]

Who needs a handle?

During hunting season when you are leaving the house in the dark with a gun and ammo and other assorted "stuff", a handle on the Thermos might save a trip. The handle on my large Thermos bailed out decades ago and I miss it. The bottle itself is as good as new.