Ouch... maybe watch before you purchase a Mahindra.

[dickfoster]

And I think we can all agree, he did a pretty good job of that.

I guess sometimes it's useful to know what NOT to do.

 

[hugh01]

There is a fair amount at the end about Mahindra Corporate being completely unresponsive and unhelpful.

I can only think of a handful of times where we had a customer contact Mahindra corporate directly. Otherwise, customers interface with us, and we interface with corporate. We generally try to do as much of the leg work as possible. A person buys a $25k tractor with a dealer to stand behind it... not a $25k excuse to call an 800 number.

 

[AchingBack]

If you go to the video and look at the comments section, somewhere buried there you will see where the tractor wiring hacker went on to compliment his dealer, yet was still unsatisfied with Mahindra USA.

 

[1stDeuce]

Stretch's vids are always like this, and that's why I watch them. For those of you who shut the video off while he was "trouble shooting", go back and start watching at about the 30 or 35 minute mark, where he is actually reviewing the tractor, and talking about Mahindra corporate, and his dealer. It's obvious from that part of the video that he's just at the end of his patience with Mahindra, and DONE with his dealer. His actual review is very telling, and explains why he may have been hastily hacking at the wiring to get the tractor running.

Though he has 20k subscribers, he's probably NOT making a huge killing on Youtube vids. I have a friend with similar subscriber numbers, and with two new vids a week, he's had to add other sources of income just to scrape by. Youtube vids just don't pay that well...

The things he owns are not expensive, they're practical, and I can understand his frustration with a "new" tractor. If you watch the older vids, and particularly the one where he takes ownership, you can tell he's very excited about not having to constantly mess with a tractor to be able to use it... And that has somewhat backfired with his Mahindra.

 

[lilranch2001]

I watched the entire vid and thought the way he wacked and hacked at the wiring was just foolish
Just my :2cents: worth

 

[MrWhippy]

I watched the entire vid and thought the way he wacked and hacked at the wiring was just foolish
Just my :2cents: worth

Yea. For me, when the neutral safety switch kept making the tractor die (which pissed me off royally), I didn't go hacking up the harness. I unplugged it and made a simple bypass from six inches of spare wire and 2 connectors. Took maybe 5 minutes more than what he did, is completely reversible and spares valuable original harness.

On vehicles, I try not to cut any harness out if possible. Much more difficult to add more later.

 

[BlackOps]

sorry - but cannot see why you guys are letting this thread go on to infinity!!

 

[lilranch2001]

Sorry
But I guess you do not need to read it......

 

[BlackOps]

I did not mean to come off so hard - just seems like some nut posts some crappy complaining video and people are either for him or against him and it just seemed like after enough people commented both ways there just seemed like no reason to explore this guys comments anymore. :mur:

 

[AchingBack]

I did not mean to come off so hard - just seems like some nut posts some crappy complaining video and people are either for him or against him and it just seemed like after enough people commented both ways there just seemed like no reason to explore this guys comments anymore. :mur:

To date on youtube: 129,968 views over 2500 comments, most severely dissing Mahindra.

 

[Ford850]

I can only think of a handful of times where we had a customer contact Mahindra corporate directly. Otherwise, customers interface with us, and we interface with corporate. We generally try to do as much of the leg work as possible. A person buys a $25k tractor with a dealer to stand behind it... not a $25k excuse to call an 800 number.

This is a good point and brings up the question, why are there so many threads on this site where owners are contacting Mahindra directly? Seriously, I don't think you can combine all the other brands and get the numbers of owners (on this site) who try to call the manufacturer instead of working with the dealer. Are the dealers suggesting the owners call Mahindra? I can't think of any time, through many dozens of new purchases of cars, trucks, tractors, lawn and garden equipment, etc, that I ever called the manufacturer rather than work with my dealer. That's what a dealer is for, to support the purchase after the sale.

 

[KennyG]

My take on this is a little different than others. To me this points out how reliable our equipment has become. "Back in the day" if it wouldn't turn over, we'd immediately check for 12 volts to the starter and, if that was ok, we'd jump the solenoid. We were good at that because you had to replace starter solenoids on some cars every 50,000 miles.

As far as electronics go, I have no real concerns about that. Reverse engineering the basic electronics we have on tractors will be a simple automated process in the future. You will be able to get a replacement plug in module or circuit board the same as you can get a new stamped out fender for a 1936 Ford today.

 

[hugh01]

This is a good point and brings up the question, why are there so many threads on this site where owners are contacting Mahindra directly? Seriously, I don't think you can combine all the other brands and get the numbers of owners (on this site) who try to call the manufacturer instead of working with the dealer. Are the dealers suggesting the owners call Mahindra? I can't think of any time, through many dozens of new purchases of cars, trucks, tractors, lawn and garden equipment, etc, that I ever called the manufacturer rather than work with my dealer. That's what a dealer is for, to support the purchase after the sale.

I can think of a couple of instances where we recommended that a customer call the manufacturer. An example would be if a customer was not satisfied with the turnaround time of a warranty repair, and it came down to parts lead time or something else that is out of our hands, and in the hands of the manufacturer. Sometimes it takes a customer making a stink to enact change. Generally this is not the case, but as with anything there are exceptions.

 

[dragoneggs]

I can think of a couple of instances where we recommended that a customer call the manufacturer. An example would be if a customer was not satisfied with the turnaround time of a warranty repair, and it came down to parts lead time or something else that is out of our hands, and in the hands of the manufacturer. Sometimes it takes a customer making a stink to enact change. Generally this is not the case, but as with anything there are exceptions.

Granted... but dealers I would expect would be complaining too. It surely isn't a good sign if the dealer is referring customers to the manufacturer.

 

[AchingBack]

Granted... but dealers I would expect would be complaining too. It surely isn't a good sign if the dealer is referring customers to the manufacturer.

It seems the missing link in Mahindra's business model is, adequate regional field managers. I often wonder what the CEO of Mahindra in India would say about this situation. I'm beginning to wonder if anyone in upper management even cares.

Happily, I bought my Mitsu/Mahindra in 2005, and of course many know of the high quality of the Mitsubishis; which is why I haven't had complaints. But, if today I were in the market for a tractor, and wasn't not aware of the differences between the Mahindra's built in India, Japan, and Korea, how the Japanese are superior, after seeing this video, I would not buy a Mahindra.

I'm blessed with a fantastic dealer just 5 miles down the road. He is the type who quickly, competently, would handle any issues Chuckles had with his tractor. If he could not, or would not, I would be looking for the number of the regional service manager as my next step.

Is there a missing link, or not? One thing is certain Mahindra has a terrible website. If you really want to be successful, duplicate a successful business model. For Mahindra to continue as a successful company in the USA, it is going to take more than expensive advertising. The youtube video we watched is free word of mouth, the best form of advertising, and it doesn't look good for Mahindra.