Dealer Not Happy with MF Dealer

[kthompson]

I believe I have gone over my equipment when it was first delivered and grease it and such for no other reason than to sort of getting to know it. Possible to miss grease fittings, have done it myself on a machine that is greased every 8 hours of run time. A few months back had a person call and leave strong message on our office voice mail. Called him back when I got message which was not very long. He began with (named someone who no longer worked with me) lied to me and I guess I need to hire lawyer..no way to get service from me. My reply to him was sir, she was a very honest person and there is no way she would do as you said. He climbed further up the ladder of insults. When I returned to office pulled his file and found where he had conversations with me that proved he was lying plus notes from the lady he had dealt with. This over a period a year or longer. So is the customer always right...no more than anyone else is always right.

Saying it will be remembered to me is honest. You may not like it and it is probably cause you remember when you were out of line and feel condemned over it. Hey jump on me if you wish and prove you are always right. I have no problem understanding a good working relationship has benefits to it.

 

[chh]

What ever happened to the customer is always right.

I'd like to wring the neck of whoever made that line up. I started out working for a living in grocery store meat markets and I could tell you some stories of idiots that are totally unbelievable. Nothing like getting cussing first thing in the morning from a customer who is too stupid to remove meat from the tray and plastic before putting it in a crock pot. She got her money back(because it was company policy), but you can bet she hard to search long and hard before she could find me to help her again.

If you don't think something is right, be civil and ask about it. Things happen and most people will try to fix mistakes, it you treat them like they are human too. I have had my share of problems with dealers and equipment, some dealers I don't do much business anymore, because of things that happened, but we where always civil to each other.

 

[kthompson]

chh, you just help stupid can you?

 

[ray66v]

I'd like to wring the neck of whoever made that line up.

The reason that "line" was invented was to make the obvious point that right or wrong, the customer needs to be satisfied. If you don't satisfy them, more times than not, you lose them.

No company is so big that they can afford to lose some customers. One person going around bad mouthing you, can undo years of favors, freebies, and customer good will.

Some people can handle a dissatisfied customer and some can't. Those that can't, either need to get some training in doing so, (there are many simple, effective techniques), or they need to stop dealing with customers.

If your competitors satisfy them, by dealing with them. You will be left wondering, or just left making excuses for why your business is declining.

I have made a good living satisfying people no one else could, or would even try too. Simply by doing things well, and satisfying them. Then, I charge, and they gladly pay, a premium price for my services.

So, thanks to all who refuse to try, you make me look better, every time you do it.