MAHINDRA OF OHIO
Silver Member
We help out people down the road all the time and don't charge for it if they need a brake. We have a tractor in the shop now that has a problem with the steering and its 1 1/2 year out of warranty. We are eating the labor to fix it This the Customer has always been great to deal with. If this customer was treating me like dirt they would not get the service they are getting from us.
Who ever said the customer is always Right!!!!! Not in my book...I'm from the old school not reform school.......people need to grow up!!!! spending $$$$$$$ does not give people a free pass to ack like and @$$!!!!! I had a customer wright a nasty letter to M/F because we could not fix his tractor in 3 days.....Little did he know my teck was with his wife because she just found out she had breast cancer......So don't tell me the customer is always right. The other bad thing about this, I did not take the phone call the parts girl told him its going to be a few days to we get to it. I would of work out something with him "Free loaner or I would of stay after Hour and fixed it my self.
Most of us Dealers bend over backwards to make sure things don't happen. But they do from time to time.
Who ever said the customer is always Right!!!!! Not in my book...I'm from the old school not reform school.......people need to grow up!!!! spending $$$$$$$ does not give people a free pass to ack like and @$$!!!!! I had a customer wright a nasty letter to M/F because we could not fix his tractor in 3 days.....Little did he know my teck was with his wife because she just found out she had breast cancer......So don't tell me the customer is always right. The other bad thing about this, I did not take the phone call the parts girl told him its going to be a few days to we get to it. I would of work out something with him "Free loaner or I would of stay after Hour and fixed it my self.
Most of us Dealers bend over backwards to make sure things don't happen. But they do from time to time.