New guy here, a few basic questions

kubotakiller · Apr 21, 2018

ritcheyvs · Apr 21, 2018

I thought Kioti USA is in Wendell NC. Has that changed? As far as I know, all business has to be done through dealers and the Tractor Place in Knightdale NC, is only 12-15 miles west of Wendell.

UpstateSC_Papi · Apr 25, 2018

Coyote machine said:
You're kidding, on finding parts right!? You're in SC, where Kioti Corporate offices and I believe their East coast warehouse is too?
Something being backordered doesn't mean parts can't be found- it means they are out of stock on a particular part.
Today the 'norm' is: 'just in time' parts delivery, which equates to me as: 'never in time' for the consumer. Most manufacturers seem to do this routine, and it really pisses me off. Basically one has to have something break when the part is in stock to make it convenient to the seller of the part. Azz backward from where I stand!

Hi Coyote! Wish I was kidding. Part has been on order for 2 weeks. I have been beyond swamped at work to even get by there to discuss.

cphilip · Apr 25, 2018

I imagine your using Dixon Tractor. Randy Dixon and Paul is the one your dealing with. They right in your town. Good people. Sorry your running into a snag. Its very uncommon for them to not have a part. They have an extensive parts inventory. But sometimes you hit it in the crack. Hope they get it in soon. But I can tell you they swamped right now so keep "greasing that wheel"... if you know what I mean?

UpstateSC_Papi · Apr 25, 2018

cphilip said:
I imagine your using Dixon Tractor. Randy Dixon and Paul is the one your dealing with. They right in your town. Good people. Sorry your running into a snag. Its very uncommon for them to not have a part. They have an extensive parts inventory. But sometimes you hit it in the crack. Hope they get it in soon. But I can tell you they swamped right now so keep "greasing that wheel"... if you know what I mean?

Yeah, known Randy quite a few years. My biggest issue is not the best communication in the world (a couple of phone calls to update me would be great instead of me having to call several times a week), but I know he will make it right as soon as he can. Took them a week and a half just to work in being about to come get it from my house! As you know, some rain lately so the wife will be chomping at the bit to mow soon! :jaded:

UpstateSC_Papi · Apr 27, 2018

cphilip said:
I imagine your using Dixon Tractor. Randy Dixon and Paul is the one your dealing with. They right in your town. Good people. Sorry your running into a snag. Its very uncommon for them to not have a part. They have an extensive parts inventory. But sometimes you hit it in the crack. Hope they get it in soon. But I can tell you they swamped right now so keep "greasing that wheel"... if you know what I mean?

Got home about 9 last night and it was sitting in the driveway. Made mama a happy wife! Hope to make it by there today to ask him specifically what they found (again the communication thing).

cphilip · Apr 27, 2018

UpstateSC_Papi said:
Yeah, known Randy quite a few years. My biggest issue is not the best communication in the world (a couple of phone calls to update me would be great instead of me having to call several times a week), but I know he will make it right as soon as he can. Took them a week and a half just to work in being about to come get it from my house! As you know, some rain lately so the wife will be chomping at the bit to mow soon! :jaded:

Oh I am familiar with that! LOL... thats why I mentioned the "squeaky wheel"... they so busy up there that if you don't stay in their ear they going to just drop thinking about you. I learned that real fast. Its the price of success. Read my latest PSA. That was Randy that came out yesterday to fix my situation. I did business with him for a number years but this is my first tractor purchase from him. He apparently was delivering yours before he came over to see me. Tell him I said hey and to go ahead and get that dual rear remote on order for me and those telescoping lift arms too! LOL... jk...