My Mahindra Experience

/ My Mahindra Experience #1  

owego

New member
Joined
Aug 27, 2004
Messages
5
After researching and reading the reviews on this board, on July 29, 2004 I purchased a Mahindra 3510 ser. no. 3510 X03 0171, from Jock's Farm Equipment in Brushton, NY., for $16,200 w/FEL. I also ordered a United Box blade 5' for $590 and a 3265 Backhoe for $6100 installed. Plus taxes. I was offered $500-$600 on a trade on my '41 Farmall H and I declined, I thought it would make a great lawn ornament.
Before I purchased the tractor I specifically asked if there were any know field problems with this machine, the answer was no, and that it was quite rugged. I was also quoted $4000 early on for the backhoe, but Dennis Jock(the owner) persuaded me to go for the better Mahindra backhoe, because it had a separate hydraulic pump and was made for the machine.
Last week at 29 hours I hit something underneath and bent the elbow for the hydraulic system and lost all fluids. This elbow is mounted quite low and is in a very vulnerable place. They said they "may" warrantee the part. I was willing to pay for it and eventually did, but then they told me they had seen similar problems before and this was a design problem. I asked if Mahindra made a skid plate for this, they said no, but I could weld a plate across the frame. Nice! No access to anything. Their only viable solution was that I not drive the tractor anywhere I couldn't see.
When I told Dennis Jock that this tractor was too fragile for anything, he told me that "like he had told others", that if I had wanted something good that I should have bought a Kubota or a Deere, and that Mahindra just wanted to "dump" tractors. Why didn't he tell me in this in the beginning?
This week I had my backhoe installed.
It didn't come with the external pump which he told me it would several times and in front of my wife two weeks previous. Also the left outrigger arm was flopping around about four inches and was denting the ram and the frame on one side is one inch lower than the other. My wife went to Jock's to complain about this and he said he would stop by and that he had decided not to get the external pump on the backhoe because it was an extra $600 and that the rear pump was the same and would do the job.
When he came over he fiddled with the problem, bleeding try to adjust it etc., etc., he told me to get bungee cords to hold it in place. He told me everything made in the US is junk, it is made by Bradco. Well if this was the good one? Also, you need two people to operate it. One at the controls and another to hold the hydraulic lever in place. I asked him about this he said, you need some bungee cords to hold it on. Great! I should have invested in bungee cord stock.
I also asked him about the external pump. He lied right to my face, he said he had called me about it and that I didn't want to spend the extra $600. I had only talked to the man once on the phone and that was when my tractor was first ready.
I made my decision to buy this tractor mainly out of convenience and to support a local business, in that Jock's is only about one mile from my house.
I am afraid to use it and have no confidence in Jock's.
I have put about 40 hours on the old "H" this week and the Mahindra is now a lawn ornament.

Cameron
 
/ My Mahindra Experience #2  
Cameron, first, welcome to TBN, second, I am sorry to hear about your problems. Many of the Mahindra owners seem to love their machines on the forum.

I think your experience certainly illustrates the problems of buying from a "bad" dealership. It is unfortunate you are faced with this situation. Have you tried working with the BBB to see if they can help you resolve any of these issues?
 
/ My Mahindra Experience #3  
Cameron,

Welcome to the neighborhood! /forums/images/graemlins/smile.gif

Sorry to hear about your problems. I agree with Bob that you need to start "complaining" to someone about these problems, but you might consider also trying to contact a Mahindra area or regional representative. Based on some of the remarks that you made about Mr. Jock, I don't think you'll be getting much satisfaction from him.

If you do some searches in some of the brand forums, you should find a few threads that discuss similar problems with JD's, NH's, and others. It seems to me that other guys have had some success with getting unresolved problems at the dealer level resolved once they were able to make contact with someone a little further up the chain. I think I'd be firing off e-mails, phone calls, and letters to anyone in the Mahindra organization until someone made contact.

Like Bob said, a lot of the Mahindra guys really like their tractors. Any brand can have a lemon now and again. But the real quality brands will take care of these problems, regardless of what happened because of the dealer.

Good luck, and keep us informed as to what happens. /forums/images/graemlins/smile.gif
 
/ My Mahindra Experience #4  
Your very unfortunate tale reinforces to me that the dealer is a huge part of the equation. If you ask me it's not Mahindra trying to dump tractors, but your dealer. Now that he has your money he doesn't seem to have the same story.
10 years ago my family bought a Hyundai skid steer from our local dealer. This thing was a total pile of puke. I don't even want to start describing the problems. /forums/images/graemlins/mad.gif
But the dealer upon hearing and seeing what the machine was doing picked up the unit and replaced it with a new one. The new one was 100 percent until 2 years ago when I put it in the drink (don't ask). That dealer is now a Bobcat dealer, and guess what my barn has for cleaning out the stalls? A Bobcat.
Point of the story is, the machine was no good but the dealer went beyond expectations which is why I'm still a customer today. /forums/images/graemlins/grin.gif
 
/ My Mahindra Experience #5  
This story sounds like it is completely a dealer issue. I agree with the others, get a Mahindra rep involved. This dealer sounds like he is doing the brand a dis-service by selling it. My 2810HST has been a great machine for me, I've had it about 10 months & put 83 hours on it so far, all trouble free. I looked at quite a few before I purchased & thought the Mahindra was laid out well on the underside, little to catch while brush hogging. I've dragged my BrushBull 60 over some stuff I shouldn't have & no problems. This dealer would have no credibility with me & shouldn't with Mahindra.
 
/ My Mahindra Experience #6  
this is definitely a dealer issue,, first off, he must not know how to set it up properly.. He talks around in circles and you have a broke machinell I have the 4110 which is identical to yours sans 6 more horse power,, I have the Bradco 11 ft hoe,, other than an issue with not enough hydraulic power from the beginning, Mahindra and the dealer, New England tractor, made good on that and it didn't take long either,, they ended up putting a pto pump system on.. For strength, I 'd ask you to talk to Junkman or AndyMA,, both have run it and both wil tell you it is extremely powerful and works way beyond what most would expect. Again, it has to be set up right, from the dealer,,
 
/ My Mahindra Experience #7  
I agree with the rest of the TBNers , You have a dealer problem. I have had my 2810HST for 11 months and have 230 hours on it. I had some minor problems, mainly bolts not tightened at the dealer, but other than that I love the tractor.

I have the 3375 Hoe and have worked hard and it has done great.

Good luck.

Dave in NH

2810HST 3375 Hoe
 
/ My Mahindra Experience #8  
Owego - What a horror story you have to relate. Without repeating the posts from other Mahindra owners that took the time to write in regards to your problem - all I can reinforce is the fact to get in touch with the district manager for your area. They cover vast regions but your letter is definitely going to hurt his sales and Mahindra credibility. The BBB at best can inform the dealership that they have received a complaint against his dealership but obviously he doesn't give a "rip" anyway. Bradco must have some sort of tech hotline to help out with the sagging outrigger and not a darn bungee cord. I try to be careful when brush mowing but even with caution, I have bent a line on my 4500 to the power steering cylinder. That isn't Mahindra's fault.

Don't accept excuses from the dealer - tell him you want results and an aux pump at his expense. It is you and your wife's word against his. If he doesn't concede to what is morally right, offer a new use for a heavy duty bungee cord. Don't give up, there is someone at Mahindra who'll pull the plug on this guy and Bradco should come through for you.......Good Luck and never give up!
 
/ My Mahindra Experience #9  
I've left my 511 hang for months upon months and only the hoe bucket would drop till level (while folded up) The dealer either hooked up the whole system wrong or did something wrong and that's all there is to it.. I had one issue, called the dealer then Texas. I got immediate and appropriate response.. You couldn't have done any better or quicker with any other tractor manufacturer out there.. And that was the adding of a PTO system to correctly run a 511.. I picked the Bradco specifically because I've run JD 710's for many years and some other backhoe's.. The Bradco is one of the best out there, bar none.. This in its self tells me the dealer is real bad.. The thought of the dealer telling you or asking you, why would you want to buy this junk, right here would have me on the phone instantly to Texas, and I don't mean a normal hot line either!!
 
/ My Mahindra Experience
  • Thread Starter
#10  
First, I would like to thank all who responded and I shall indeed follow your wise advise. I will contact Mahindra the first of next week and if I receive no satisfaction continue with your other suggestions.
Before I purchased this tractor I read every post on this message board (Mahindra) and felt I had done my homework.
There are two things that really stick in my craw over this whole thing.
1. He lied to me about the backhoe pump.
2. Worst of all, he made me feel like a complete moron for buying the machine he sold me.
He also related a story to me about the weakness of the drawbars, they can't even pull a 16 inch log, they'll rip off. The tractor owner was very upset. I have pulled many 2 and 3 thousand pound buried stones, not to mention green tree stumps with my H and it has never let me down.
Also, when I first bought the tractor one of the mechanics said to me, "We'll be seeing you when you bend something."
How prophetic.
On a positive note, the United Box Blade works great and is well made. US made.
At this point I am considering trading it in, I will take a considerable loss, but the thing is useless to me now.
Thank-you for your time and counsel and giving me a place to vent. I will keep you posted.
Cameron
 
/ My Mahindra Experience #11  
I've put my Mahindra through 200 hours of everything you can imagine and it hasn't let me down.
I too believe you have a dealer issue!
When I ordered my tractor I did not pay or sign anything until the tractor was here and I went over it. I don't think there is anything wrong with Mahindra or Bradco! No matter what you buy if a theif, liar, or idiot service it you're gonna have problems.
Don't give up on Mahindra, call everybody you can and complain, not just about the problems with the tractor, but the trouble you've had with the dealer.
 
/ My Mahindra Experience #12  
</font><font color="blue" class="small">( Don't give up on Mahindra, call everybody you can and complain, not just about the problems with the tractor, but the trouble you've had with the dealer. )</font>

I agree!!
Sounds like his dealer would make an excellant bungee cord salesman, but he is not worth a spit as a tractor dealer !!
 
/ My Mahindra Experience #13  
I've read this post ,and can only say that I believe your dealer is jerking you .Contact Mahindra directly !
 
/ My Mahindra Experience #14  
Cameron,

Sorry to hear of your problems. Sounds like the dealer is at fault, not the tractor. You are not the first man to suffer a foolish dealer. I think a lot of brands may have their share of marginal representatives. Change dealers or change tractors soon. Talk to friends or other farmers in your area to determine who is worthy of your business.

I had a similar experience a couple of months back with an AGCO tractor. Dealer would not fix faults and the customer service rep did not offer to help. He just asked me not to trade away from his brand. I wrote a letter to AGCO and to date have not received a response. I decided to trade away my problem.

Yes, I lost money when I got rid of a new tractor by trading. But I cut my losses fast and got back to work. I haven't looked back.

Dave
 
/ My Mahindra Experience
  • Thread Starter
#15  
Yesterday I contacted Mahindra and spoke to a very pleasant man named Ashish, in charge of operations. He put me in contact with Harvey Brock, the field rep for this area.
Mr. Brock was flabbergasted. He assured me that everything would be made right and that my tractor shouldn't have to be held together by a handful of bungee cords. He also related to me serveral stories.
1. Mahindra apparently had a few alternator failures on their tractors. What did they do? They replaced every alternator on every tractor that they had sold. Very commendable.
2. One gentleman in my town had an engine failure because of some machining screw-up at the factory. What did Mahindra do? Instead of replacing the engine, they gave him a new tractor. Unbelievable, but true.
He said he would come up and settle any problem with tractor that I had. He also referred me to Mr. Tony Trotter.
Mr. Trotter is one of the "Lords of Mahindra", in charge of dealers. He hath the power to giveth and he hath the power to taketh away. He was taken aback by my story also. He said if he had to, he would personally come up here himself and straighten things out. He assured me he would, "get to the bottom of this."
Both of these men treated me courteously and professionally. They appear to be very customer and service oriented.
My sense was that both of these men are deeply committed to and believe in Mahindra.
I feel better already.
I will keep this board posted on the outcome.
Thank-you. If it hadn't been for your wisdom I may have made some hasty and regretable mistakes.
Cameron
 
/ My Mahindra Experience #16  
good for you dude. See, the company sometimes does care. Dealers can be good and bad, this one was bad, but at least the reps stood behind it. Hopefully it all works out.
 
/ My Mahindra Experience #17  
Glad to hear you talked to people of importance and they give a shat. All the problems you mentioned should be fixable and not be long term problems. Do keep us posted.
 
/ My Mahindra Experience #18  
It makes me really happy to read this, not you having the problem, but the resolution to it. Mahindra has been floating near the top of my list of tractors to buy. The whole parts and support thing had me worried though. I like the dealer who has the Mahindras, but it still was a Mahindra. in a word around here, Mahindra who????

If they are willing to support their tractor, then it just bumped to the top of my list.

Let us know how the problem is resolved. And, if you find out, does the dealer stay as a Mahindra dealer?
 
/ My Mahindra Experience #19  
It's good to hear you talked to Harvey. He is very proud of Mahindra and works VERY hard to solve problems like this. You are in very good hands.
 
/ My Mahindra Experience
  • Thread Starter
#20  
Update.
Early this morning Gene, Jock's main man showed up at my door. Gene is a "salt of the earth" kind of guy. He has always treated me well and never said anything derogatory about my tractor or Mahindra. When I bent the hydraulic line elbow he dropped everything and ordered it. I had it the next day.
He wanted to know what was going on. Jock had left for two weeks, which he had been told nothing about, and left him holding the bag. He hadn't talked to Jock and had found out "that I was trying to run Jock's business into the ground" from one of his employees. I told him my story and he couldn't believe it. He had also been told the backhoe would come with an external pump. He hadn't been involved in this in any way. He wanted know if there was anything he could do and that he knew that Harvey was coming and would straighten it out. Gene also told me he would be leaving Jock's soon and the reasons, which are not my place to relate. Gene should be running the Mahindra end of Jock's business, he's a good man.
Harvey drove up from southern PA Tuesday night and called me early Wednesday morning from about one hundred miles away and let me know that the driveshaft had fallen out of his '03 Dodge truck and he was stuck. This was the 4th or 5th time this had happened to him and he would be at my house asap.
Harvey was here at eleven this morning. Harvey is what I would describe as a "good ole boy", Jeff Foxworthy would be proud of him. The only thing missing from his attire was a mouth full of tabackee.
One look at my tractor and Harvey knew exactly what was wrong and what had to be done. He would order everything I needed and he would go to Jock's and see Gene and go over everything.
Harvey also took the time with me and went over all the important aspects of my tractor and many do's and don'ts. He answered all of my questions truthfully.
I was filled with confidence to know that the 3510 was the same tractor he owned!
With men like this behind it, I believe, Mahindra is here to stay.
Also, the engine problem that I mentioned on earlier post was actually a starter problem, it seems that the bolt holes had been drilled wrong and it kept eating starters. I saw this tractor and it had been well worked already and they still replaced the whole tractor.
He had heard nothing about drawbars being ripped off.
He gave me advice for installing a skid plate and I will fabricate one this winter.
If you have any mechanical questions, Harvey is the man. I was impressed with his honesty and candore. I agree wholeheartedly with rback33's post.
I didn't intend for this post to become a saga, but I think it is important that people see how a reputable company handles a problem. From beginning to end.
I will keep you posted.
Thank-you again for holding my hand, I have learned much from this experience.
Cameron
 

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