More disappointment with 4410

[Dave4410]

The story goes on: My tractor was picked up by the dealer at 8am and as of 5pm had not made it back to the dealership.(a 45 min. drive) I told the dealer to keep it. Unless another JD dealer pops up out of nowhere I'm sorry to say I'm going to buy a New Holland. The other JD dealers all want $31,000 for the tractor I just paid $28,000. for. No offense, Deere has always been my favorite. I've owned 5. This experience has been terrible.

 

[_RaT_]

I still think your case is an exception. Look at all the satisfied owners of the 4310. They even have a club. It's unfortunate you had a rotten experience. I hope your NH does better even though I still think your dealer could have handled the sale far better and squelched your fears. I think the 4410 would have been a superb tractor, of course, I think the new twenty series will be even better. I see your post here and that in the NH forum as more venting then constructive. I take it with a certain amount of frustration on your part and some skepticism on my part about the intent you may have. This is not to say you have anything but the best of intentions here, but we have seen to many incidents here where flag wavers trash another brand for whatever their reasons.

 

[Bob_Skurka]

They picked your tractor up at 8am, it didn't make the 45minute trip to the shop, and it hadn't arrived by 5pm? I hope you got the license plate of the truck that picked it up? Maybe you could report it stolen? It certainly says something about the dealership.

I think a NH TC35 or a Case Farmall DX35 (essentially twin machines from CNH) would be comparable machines to the 4410. It is just a shame that you have to go through the entire process again. Since this is not your first JD machine, did you buy the other units from the same dealership? Did they treat you well in the past or did you just get lucky with past machines being trouble free so you didn't really have to deal with them?

 

[Dave4410]

The others were construction series machines: 544C, 544D, 410C, 350 and 490E. They were great. You're right, the worst part is having to start over.

 

[Dave4410]

I'm not waving any one's flag nor am I trashing a brand. I'm telling my story to other guys with similar interests and receiving their qualified advice, and sympathy...

 

[Kyle_in_Tex]

</font><font color="blue" class="small">( I'm not waving any one's flag nor am I trashing a brand. I'm telling my story to other guys with similar interests and receiving their qualified advice, and sympathy... )</font>
Dave, I'm sorry your dealer can't seem to get things right, its just that it is possible to log in and do what you have done over the course of weeks just to start an air of skepticism. Imagine if we thought that you could possibly be a New Holland salesman that is trying to do nothing more than use this board as a tool for a smear campaign. We have seen this before.

You haven't filled out any of your personal info and although I still believe your sincereness, I can't imagine where your tractor has gone since 8 AM this morning.
Hope you can get through this with your sanity...

 

[_RaT_]

"I'm not waving any one's flag nor am I trashing a brand. I'm telling my story to other guys with similar interests and receiving their qualified advice, and sympathy"

Good Dave, I'm sure the NH will work out well. I think my suspicions were a little aroused because there is no way after many, many months of studying the various brands, trying them, pricing them, getting quotes from 4 dealers and getting excited about finally ordering one that upon arrival of it and having a issue like the one you had, I could simply switch to something else so quickly. I saw your NH post and it just seemed a bit odd that you were not even sure which NH to compare the 4410 too. Heck, when I got mine back 15 months ago, I could have told you more stuff about the JD 4310/4410 and 4610 as well as the NH TC35, 40 and 45, all tractors I tried and compared while finally settling on my current tractor. Perhaps though I am also not understanding your full story either and the emotion you experienced with the 4410. Again, nothing but the best wishes to you and your experience with your new tractor. It's your money and you should get what you think is getting you the best value, that and a great running tractor for many years to come. /forums/images/graemlins/smirk.gif

 

[Dave4410]

Well you certainly are an educated, multi-brand tractor buyer. I didn't research any other brands. The one thing I was sure of was that I wanted a John Deere Tractor. I researched tractors only within the brand. If you look back at my previous postings you'll find I was very satisfied with the capabilities of the 4410. I've decided to today propose to the dealer that I will accept my tractor back if his outfit will effect a one year extension to the manufacturers warranty, either underwritten by Deere or provided by his dealership itself. I will go forward on the premise that the problem with the tractor is an isolated, electronic one that will be repaired and that the machine will from this point on give me many years of reliable service. Thanks to all you other guys for reading and posting your thoughts. I understand I've been "venting" a bit but you're the only guys I can vent to and get good advice from. I think we all know we can't complain to our wives about our tractors! Onward and upward!

 

[bigpete]

Dave,

Good luck with your resolution. Just to offer a little insight, I had a warranty issue that was ultimately resolved through a trade-up. The dealer was unable to offer an extended warranty but the JD Area Manager was willing to offer an extended warranty on the specific component and any potential directly related failures. They were not willing to extend the warranty on the entire machine, which makes sense to me.

Again, good luck.

 

[KENSFM]

</font><font color="blue" class="small">( The other JD dealers all want $31,000 for the tractor I just paid $28,000. for. )</font>

Now you know why. /forums/images/graemlins/blush.gif
Ken /forums/images/graemlins/smile.gif

 

[rockyridgefarm]

Good job, Dave. Be calm and cool but be firm with them. They get the first shot at fixing things. Keep good notes and if they can't get it right, Deere&Co will.

 

[cowboydoc]

There are always going to be some initial problems with some tractors. Usually it has to do with prepping from the dealership. When I get a new tractor from our dealer it has 5-10 hours on it. This is not from the factory but from the dealer. They put them on the dyno and inspect for any problems for 4-5 hours. Then they drive it for 2-3 hours checking everything out. They tell you in advance they are going to do this. If you have a problem with the hours they don't do it and just say to give them a call if there is a problem.

I've had problems on equipment. When I do the problems have always been taken care of to my satisfaction. I think you need to give Deere time to rectify the situation. I have never found a better company to deal with on making things right. And it's not just the big guys. There are a couple of guys on this board that are just small time or have one piece of Deere equipment and they've been treated right as well. Give the problem a chance to be fixed correctly. If you don't feel you're being treated right call Deere customer service. They will get a district rep. involved and I guarantee those guys will make sure you are treated right.

 

[Bird]

</font><font color="blue" class="small">( When I get a new tractor from our dealer it has 5-10 hours on it )</font>

We've had some of our forum members complain about getting a "new" tractor with a few hours on the meter. I told my Kubota dealer that I hoped they ran it, tried everything out, etc. before delivery. They didn't put nearly as much time on it as you say your dealer does, but they'd have been more than welcome to do so.

 

[TENet]

Dave, you need to chill out a bit. I understand that you're upset, becauase I went through the same sort of thing last year when I built a new house. There were things that just weren't being done right, and I was flipping out. In the end, it took time to get things straightened out, but me going nuts didn't help. If you're dealer is a dog, dump him. I just got my 4310 this week. I saved several thousand by buying a used one (70 hrs.) It's a nice machine. I like the made in USA. I like the JD brand. I've already called a local dealer far support and was promptly helped. People seem to be happy with JD in general, so if it's green you really want, get green. You're going to have it a long time !

 

[Ole_Hickory]

</font><font color="blue" class="small">( <font color="blue"> They will get a district rep. involved and I guarantee those guys will make sure you are treated right. </font> )</font>

Maybe 99 % of the time but not always.

 

[Tractors4u]

Dave did you ever figure out why it took the delivery guy so long to get back to the shop?

 

[jimgerken]

One other point which you or others may not be aware of: If you got a good deal on a tractor from a dealer, but do not trust that dealer for service work for whatever reason, feel free to move to a new dealer for your service. Any of them should be glad to help you in warrantee or out. They make money from your visits, one way or another, and want you to buy from them in the future even if not in the past. I have three to choose from within 10 miles of my house, for instance. I bought from the farthest one because the deal was best. I have never been back. When I did have a problem with hydraulics, I called a servicing dealer. He picked it up and transported it to and from his shop, did the work on a Friday and Saturday and brought it back on Sat afternoon. In-warrantee work does not cover transportation, I paid for this. If I had transported it myself, it would NOT have been covered by my homeowners insurance during transport, so the transport charge looked reasonable to me. The dealer who sold it to me may have trasported for free, but I didnt want him working on it so I didnt ask. Anyway, you have a great product, in general, in John Deere, but the dealers vary somewhat. Try another one, keep the tractor, keep records, meet the district guy for future insurance. my 2 cents...