Mid PTO Problem update

[jd0716]

I posted about a possible problem with my mid mower last week. It ended up being gear failure in the mid-pto, taking out 3 gears. After I working on it, I found that the rear bearing in the mid-pto housing is not the correct bearing. The mid-pto shaft is much smaller and there was a lot of slop. The service manager at the dealership I purchased the tractor from agrees that the wrong bearing was installed at the factory. I bought the tractor, a JD 4310 hydro, new. It only has 405 hours, but is out of warranty (I have had it 6 or 7 years, boy time flies), so the service manager is not sure whether John Deere will do anything to cover this. I am keeping my fingers crossed, as this is turning out to be an expensive repair.

 

[phyxer]

Yet another chance for John Deere to "excell"! If JD won't take care of you maybe the dealer will. I still believe that the dealer is more important than the color of the tractor. Please let us know how it turns out

Troy

 

[jd0716]

Well, John Deere is not willing to do anything regarding this matter. They stated the tractor is too old, despite the gear failure being a result of the wrong bearing being installed at the factory. I am disappointed in that I thought they would at least cover the parts for the repair, since it was a result of a quality control failure on their part.

 

[phyxer]

Don't give up too easily. Keep "haunting" your dealer and possibly a different dealer and also contact Corporate. Become a pain that they want to "help" get rid of! Good Luck and keep us posted

Troy

 

[jd0716]

phyxer, the problem is I REALLY need to get the repair done because I need my tractor. I think I am going to go and order the parts on Tuesday. I think once I order the parts on my own, without John Deere agreeing to help, I have lost any chance of them helping. I am not happy about it, but don't know what else to do. I spoke to someone who said they were a "supervisor". I would have been happy when them covering the parts.