SDT
Veteran Member
PSB-2021-050-E, dated March 31, 2021.
This is an internal only document so no link.
Your dealer likely will not provide you with a copy but I have verified it with two dealers.
SDT
Kubota B3350 tractor regeneration problems
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This is an internal only document so no link.
Your dealer likely will not provide you with a copy but I have verified it with two dealers.
SDT
bumperm
Veteran Member
SDT,
Thank you so much for this info and your follow up . . . never met you, but you's my friend!! When I had my DPF replaced, about a year ago, there was a post on one of the forums that the warranty had been extended 5 years. We checked, and found that was not the case. This, though, sounds like the real deal! I bit of searching found more on another Kubota site = I copied the following:
Lifetime warrenty= Life of the tractor (PSB-2021-050-E) dated 03/31/2021
" Extend reformer system warranty for the lifetime of the machine The reformer system components will be warranted for the lifetime of the machine. A failure with obvious and deliberate customer interference will not be warrantable. Correct operation and understanding of the emissions system by the customer is vital to ensuring longevity and reliability. Warranty submissions must still be well documented with a detailed explanation of the failure, photos of any damaged parts as well as a project file. "
They are covering:
<>90amp alternator kit for Cab units with Excessive Power consumption during regeneration. (PSB-2015-069)
<>Reformer assembly
<>Air blower assembly
<>DPF muffler assembly
<>Sensors"
I'm going to do my best to at least get a partial refund. I did insist the dealer give me all the removed parts, so we should be able to comply with the photos and parts bit. I'm going into this kind of doubting that Kubota will hand my money back, but ya never know.
Thank you so much for this info and your follow up . . . never met you, but you's my friend!! When I had my DPF replaced, about a year ago, there was a post on one of the forums that the warranty had been extended 5 years. We checked, and found that was not the case. This, though, sounds like the real deal! I bit of searching found more on another Kubota site = I copied the following:
Lifetime warrenty= Life of the tractor (PSB-2021-050-E) dated 03/31/2021
" Extend reformer system warranty for the lifetime of the machine The reformer system components will be warranted for the lifetime of the machine. A failure with obvious and deliberate customer interference will not be warrantable. Correct operation and understanding of the emissions system by the customer is vital to ensuring longevity and reliability. Warranty submissions must still be well documented with a detailed explanation of the failure, photos of any damaged parts as well as a project file. "
They are covering:
<>90amp alternator kit for Cab units with Excessive Power consumption during regeneration. (PSB-2015-069)
<>Reformer assembly
<>Air blower assembly
<>DPF muffler assembly
<>Sensors"
I'm going to do my best to at least get a partial refund. I did insist the dealer give me all the removed parts, so we should be able to comply with the photos and parts bit. I'm going into this kind of doubting that Kubota will hand my money back, but ya never know.
RickB
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It's not Kubota that took your money, it's the dealer.
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SDT
Veteran Member
SDT
Veteran Member
The original warranty on the emissions system has always been 5 years as mandated by federal law.
If you were charged to repair emissions system failures within 5 years, your dealer has participated in the not uncommon practice of warranty fraud.
SDT
bumperm
Veteran Member
No fraud. I bought my 3350 in Nov. 2013. When I took it in for the DPF replacement last year with 880 hours, it was 7 years old and no longer under the 5 year emissions warranty. Dealer, Smith Valley Garage, has a solid reputation. He was charged for the parts by Kubota, installed them and billed me for parts and labor as one would expect.
bumperm
Veteran Member
My dealer confirmed the above info. The bad news is the regional Kubota guy told them that the extended coverage is only going forward starting at the date of the policy change. They are refusing to reimburse me for mine since it occurred after the 5 year warranty and before the "change in policy". I'm out $3750 for parts plus labor (so over $4K . . . I thought it was more before the dealer sent me the work order). I wonder how many others forked over the money for the repairs . . . if I'd have waited for 6 months or so, I'd have gotten the repair for free.
Anyone else run into anything like this? I don't think their policy is fair. Any suggestions or advice on how to proceed?
Anyone else run into anything like this? I don't think their policy is fair. Any suggestions or advice on how to proceed?
SDT
Veteran Member
Not surprising but still worth the investigation.
I doubt that Kubota will change it's mind, fair or otherwise, but you could open a claim with Customer Satisfaction. I did this once and was successful but my claim was less than 10% of yours. I wrote a very detailed and very persuasive letter. There was no reply from Kubota, written or otherwise, but my dealer informed me that Kubota had paid their charge.
SDT
I'm about to purchase a used 2015 B3350 in the next 24 hours. It has 700 hours on it and has not had any regen issues to date. ... backed up by the dealer.
My uses are to drag a dressage ring (20m x 60m) and other odd jobs in late spring-fall and snowplowing in the winter. I'm in eastern Canada.
Two questions:
1. Does the Lifetime warranty= Life of the tractor (PSB-2021-050-E) dated 03/31/2021 cover parts and labor, or just parts.
2. Should I steer clear of this or roll the dice, based on my intended uses and this revised extended warranty?
My uses are to drag a dressage ring (20m x 60m) and other odd jobs in late spring-fall and snowplowing in the winter. I'm in eastern Canada.
Two questions:
1. Does the Lifetime warranty= Life of the tractor (PSB-2021-050-E) dated 03/31/2021 cover parts and labor, or just parts.
2. Should I steer clear of this or roll the dice, based on my intended uses and this revised extended warranty?
The guy that I'm planning to buy from told me that his 2015 had the emissions warranty from Kubota extended to 7 years from 5 years, so it does not expire til Sep 2022 for his tractor. This was before he was aware of the PSB-2021-050-E bulletin (I told him). Kubota Canada rep even told me it was for only 7 years until I told him of the newer bulletin number.
If this is applicable in your case, and you had the work done prior to Nov 2020, perhaps your parts (at least) should be covered. Maybe this prior change is only applicable in Canada. Worth investigating!
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