Kioti Parts Delays

[coobie]

It痴 not the first time their business system has been down for an extended period of time.

And you know this how??Just curious?? Do you own a kioti product??

 

[coobie]

Find it hard to believe they didn't have a backup of their server system they could roll back to.

While our company isn't on the scale of Kioti we do nightly server backups for numerous reasons. Fire, ransomware, virus, hard drive crashes. It's saved our bacon a few times when a raid drive failed without any notice.

To be down for what, 4+ weeks now due to a hack? Inexcusable in my opinion. Local Subaru plant was victim of ransomware this week, took them all of 12 hours to get their entire factory back online which consisted of several hundred computers and a couple thousand tools.

Always believe what you read on the internet..

 

[RickB]

And you know this how??Just curious?? Do you own a kioti product??

I used to be a parts manager at a Kioti and New Holland dealership which gave me the collective experience of a few hundred Kioti owners.

 

[coobie]

I used to be a parts manager at a Kioti and New Holland dealership which gave me the collective experience of a few hundred Kioti owners.

Got it,Thanks..

 

[Kwehme09]

Talked to my Kioti dealer this morning. They ordered the parts from Michigan Iron after I sourced them there for them. Now been without my tractor for 3 weeks and counting. Am I being too hard on them or should they have made this effort for me?

 

[JimR]

Talked to my Kioti dealer this morning. They ordered the parts from Michigan Iron after I sourced them there for them. Now been without my tractor for 3 weeks and counting. Am I being too hard on them or should they have made this effort for me?

I'd be happy if I was only without my tractor for 3 weeks. Now going on 8 weeks. You did the right thing to move this along.

 

[747driver]

Talked to my Kioti dealer this morning. They ordered the parts from Michigan Iron after I sourced them there for them. Now been without my tractor for 3 weeks and counting. Am I being too hard on them or should they have made this effort for me?

Glad you found the parts ! Michigan Iron has a great parts dept and all the Kioti parts diagrams online. Not sure if other dealers like to call around asking about parts. You did the right thing and got results...

 

[rademamj1]

Just so Kioti tractor owners are aware, Michigan Iron and Equipment is a certified Kioti Dealer, who sells Kioti tractors and also stocks a good supply of nearly every part for each model tractor. Their parts inventory is quite large, and probably only behind the primary Kioti parts center in North Carolina, which is for Kioti dealer orders only.

 

[MinnesotaEric]

Waiting on Kioti to fill or at least acknowledge an order for one wheel stud and nut. Dealer unable to explain what is happening on the parts suppliers end.

 

[coobie]

Waiting on Kioti to fill or at least acknowledge an order for one wheel stud and nut. Dealer unable to explain what is happening on the parts suppliers end.

POST#8 should answer your question..

 

[JimR]

Yesterday my dealer told me that Kioti is 4 weeks out on all parts orders due to the hack job to their computer system. I also told him that other dealers are using Michigan iron to get their parts. I find it really hard to believe that Kioti hasn't been able to get back up and running within 24 hours. Maybe they are converting their entire system over so that does not happen again. I know that we have lost our system at work for one reason or another and were back up and running within a day or two.

 

[jgedmond]

Yesterday my dealer told me that Kioti is 4 weeks out on all parts orders due to the hack job to their computer system. I also told him that other dealers are using Michigan iron to get their parts. I find it really hard to believe that Kioti hasn't been able to get back up and running within 24 hours. Maybe they are converting their entire system over so that dioes not happen again. I know that we have lost out system at work for one reason or another and were back up and running within a day or two.

Wow, that sucks. My dealer ordered my third remote kit about 2 1/2 weeks ago (after the Kioti corporate computer issue) and got it within a week. He gave every indication that he ordered from North Carolina.

 

[RickB]

I got to know quite a few of the people in Wendell when I worked for a Kioti dealer. A bunch of good people trying very hard to overcome the deficiencies created way up the food chain. It is quite sad this service interruption has been so lengthy.

 

[cjoffutt]

I find it really hard to believe that Kioti hasn't been able to get back up and running within 24 hours.

Completely agree. It's absolutely inexcusable that they have yet to get their system back up and running yet. 48 hours at most to get a fully functional system in place under any condition. A month is ridiculous.

 

[JimR]

Wow, that sucks. My dealer ordered my third remote kit about 2 1/2 weeks ago (after the Kioti corporate computer issue) and got it within a week. He gave every indication that he ordered from North Carolina.

That is very interesting to hear. Maybe there is no real problem on getting parts or your dealer got it somewhere else. Can you ask him?

 

[JimR]

Completely agree. It's absolutely inexcusable that they have yet to get their system back up and running yet. 48 hours at most to get a fully functional system in place under any condition. A month is ridiculous.

They could go back to using paper and get things running.

 

[jgedmond]

That is very interesting to hear. Maybe there is no real problem on getting parts or your dealer got it somewhere else. Can you ask him?

JimR, I just sent him an email. I'll let you know what I find out, hopefully, in the morning - JimE.

 

[JoelD]

For some reason my dealer made it sound like transfering parts between dealers wasn't even a thing. I am still trying.

It is Ag. Fair and Snowmobile Grass Drag season up here, and it's clear that my dealer is far more concerned with selling more Equipment than taking care of those who have bought Equipment. I am sure that isn't a rare thing.

P.S. I think it's clear from my posts that I am extremely frustrated with my dealer, but I am intentionally trying to not slander them, or call them out by name. My annoyance hasn't reached that level.

Stating the truth is not slander!

 

[perrypower]

Yesterday my dealer told me that Kioti is 4 weeks out on all parts orders due to the hack job to their computer system. I also told him that other dealers are using Michigan iron to get their parts. I find it really hard to believe that Kioti hasn't been able to get back up and running within 24 hours. Maybe they are converting their entire system over so that does not happen again. I know that we have lost our system at work for one reason or another and were back up and running within a day or two.

Weekly stock orders may be about 4 weeks out, but if you place a regular ground order, we have been getting them within a week. (They currently have a 2-3 day backlog of daily orders that keeps getting better.) Also, if you place a Rush order, it does ship out the same day. So Kioti is most definitely up and running again (and have been for the last 3 weeks). It's just taking a lot of time to get out from under the huge backlog of orders they had over the outage.

 

[cjoffutt]

Weekly stock orders may be about 4 weeks out, but if you place a regular ground order, we have been getting them within a week. (They currently have a 2-3 day backlog of daily orders that keeps getting better.) Also, if you place a Rush order, it does ship out the same day. So Kioti is most definitely up and running again (and have been for the last 3 weeks). It's just taking a lot of time to get out from under the huge backlog of orders they had over the outage.

Perrypower, perhaps you could answer this perhaps you cannot. If you cannot, that is perfectly fine.

Is that generally 'any' part within a week? Been waiting a couple weeks for my dealer to get my second rear remote in for 3ish weeks now. They were going to install it prior to delivering my NX 5010 HST, but due to the hack we agreed to deliver with the single rear remote and they would just install it after the second remote came in.

I've inquired a couple times as to when they would expect it to come in, and just been given the 'should come in sometime soon' response. I don't particularly NEED it installed right now, but it's just one of those things where I would rather have it done so it's its all finished up.

Thanks