Dealer Kioti Dealers Not Interested

[DavidNPro]

In the past two weeks I have sent two different dealers emails asking for some information about different models of Kioti tractors. Its been over a week now and either one has yet to reply to my requests for information.

I am not sure if I am doing something wrong and should not be emailing them asking for model specs and very rough pricing through them or if they are just not interested in selling me a tractor. I am located in south western PA, and am not going to mention any names but this has kinda discouraged me about buying a Kioti in case it would need serviced. In the recent weeks I have kinda swayed towards them based on capability and cost. However, if they are like this selling a tractor, who knows if they would be any better with service.

Just looking to get some input on this.

Sorry for the long post......

Dave

 

[NSBound]

In the past two weeks I have sent two different dealers emails asking for some information about different models of Kioti tractors. Its been over a week now and either one has yet to reply to my requests for information....Just looking to get some input on this.

Sorry for the long post......

Dave

I totally agree, Dave. I know some dealers don't like to use email as they feel it gives too much information to a faceless person, and they have no opportunity to "sell" you. They prefer to deal face-to-face. But the successful ones, I think, have learned how to make the internet work for them. I think it's here to stay. I see that in the dealers who are members here.

I had the same experience here from a Kioti dealer. No response whatsoever to 2 inquiries. I moved on and will never darken their door.

 

[DavidNPro]

I totally agree, Dave. I know some dealers don't like to use email as they feel it gives too much information to a faceless person, and they have no opportunity to "sell" you. They prefer to deal face-to-face. But the successful ones, I think, have learned how to make the internet work for them. I think it's here to stay. I see that in the dealers who are members here.

I had the same experience here from a Kioti dealer. No response whatsoever to 2 inquiries. I moved on and will never darken their door.

Yeah, I mean I made it clear in both requests that I wasnt looking for a spot on figure, just a rough ballpark as to what I was expecting. If nothing else I was at least expecting a reply with a name and phone number saying we would like to talk to you on the phone or whatever, didnt expect nothing at all.....

 

[dourobob]

I sent an email to a dealer around 8:00 oclock one evening and he replied at 9:30 that evening. I did not expect it but I was impressed.

Said he would get back to me with info the next morning and he did.

Two weeks later I bought a new DK 45 SE HST from him.

He had his chance to sell me right from the beginning and he did.

I am happy.

Bob

 

[manganos]

Call or email WALLACE TRACTOR AND EQUIP. They are located in PA and I would deal with them again. I believe they sell Kioti, Mahindra and Massey. I think Rick will treat you right

 

[DavidNPro]

Call or email WALLACE TRACTOR AND EQUIP. They are located in PA and I would deal with them again. I believe they sell Kioti, Mahindra and Massey. I think Rick will treat you right

I have read some great things about them on here. They are a little ways away from me probably about 2 or 3 hours, so I was checking locally first. But, based on how things have went I am definitely going to get in touch with them.

 

[manganos]

You won't be disappointed Good luck on your search.

 

[Gittyup]

I live even further away from Wallace than you; like 4 hours. I bought from him. No regrets at all. The dealer does make a difference.

 

[JoelD]

Wallace gets it right.
Joel

 

[wallace]

Hmmm...Does someone need me to play Santa Christmas day?????
Or would you like me to bring a Kioti bucket of cheer on New Years day???

 

[buckeyefarmer]

I know what you mean, some dealers have web sites with email contacts, then don't acknowledge any emails you send. I bought my first kubota because one of the local blue dealers wouldn't even help me when I walked into their dealership. I have never been back. I drive by them almost daily, notice they now carry Kioti also.
However, there are good dealers, especially the ones that post on here. I have not bought from Wallace, but they were very responsive on a quote I asked for once. Same applies for Messick and Barlows, very responsive. I'm sure I'll be buying from one of them within the next year.

 

[jda1961]

theres a wonderful invention called a telephone, use it.

 

[DavidNPro]

theres a wonderful invention called a telephone, use it.

I have no problem with calling them if I have to. However, if they do not want to be contacted by email then I dont feel they should list their email address and persons name to contact on the website.

 

[manganos]

This is 2009. There are other ways of communication OTHER then the antiquated telephone (POTS service)

One wise remark to another

theres a wonderful invention called a telephone, use it.

 

[Steve_Miller]

Give them the benefit of doubt, call, email and drop in if you found what you think you want and test drive. If they show no interest after those three then give them the heave ho. A two to four hour drive is little compensation when making a purchase this big. If there are multiple emails being read by multiple users then no doubt some emails will get overlooked, same goes for phone calls, voice mails and secretarial messages, they also get overlooked some times. Get them a couple of chances then make up your mind if you haven't tried a couple of times. My two cents worth. Bashing and sarcastic remarks get people nowhere unless you show pun if that was your objective.

Steve

P.S. Send your email with the acknowledgment feature turned on, at least you may get feedback one way or another although not guaranteed.

 

[Tig]

There is so much competition out there that I give my business to those that want it. People who don't return calls or email may get an anonymous visit from me just to check the place out. In the end, if they can't treat me like a customer then I'm not. Those attitudes evolved from my experiences.
Now I don't think twice about going out of my way to support people who treat me well. It even factors in against price differences for me. I'd rather see businesses like Wallace thrive than support people who are unresponsive. It looks like a little more driving but it is a lot less grief. I know it saves me time and money in the end.

 

[DavidNPro]

I think I may make a quick stop at the one dealer who did not reply in the coming weeks. I have since spoken with someone else, outside the forum, who said the same dealer did the same to him and did not return his emails or phone calls. He ended up buying a tractor from a different dealer.

After the holidays I am going to get in touch with Wallace and go from there. To be treated fairly I am willing to drive much further than 2 or 3 hours if need be.

 

[DavidNPro]

Get them a couple of chances then make up your mind if you haven't tried a couple of times. My two cents worth. Bashing and sarcastic remarks get people nowhere unless you show pun if that was your objective.

I agree it could have gotten misplaced or overlooked. Thus, I wasnt trying to bash any dealers and havent mentioned any names. I was just looking to see what some others had experienced with dealers. I have never purchased a tractor new, so I was just curious if I was going about it wrong is all..

Thanks for the input to this point though you guys have told me pretty much what I was already thinking.

 

[easygo]

It is a sad thing when a good product gets misrepresented by a person (s). Based on my local dealer's attitude I never would have bought the tractor I have. However another dealer 1.5 hours away sells the same brand and they are great. I bought a used Kubota and just wanted to see the support I can receive if I need something. So. Now I make a list of things that I need and when I happen to be in the area I buy it. No biz is going to the people who didn't treat me like a customer.
I say all this because this problem is by no means brand specific.

 

[Spudland_Dave]

Not the first time i've heard such a thing...
My brother was shopping for a ballast box..he doesnt technically have a Kioti but the closest dealer to him now that he's moved is a Kioti dealer...went to get a price and the response he got was:
Dealer: "what kind of tractor do you have"....
Bro: "Bobcat"
Dealer: "Oh, these ballast boxes wont work on your tractor, you really need to get the the ballast box offered by Bobcat"...
Bro: "OK"

KNOWING Full well it was total B.S...he hopped into his truck, drove down the road and came home with a JD iMatch QH & the matching Ballast Box. Deere dealer was more then happy to work on pricing with him, provide honest answers, etc..and not only did he get a Ballast box, he bought the QH too.

So, not only did that dealer blow the sale of a ballast box, do you think my bro will go there for parts for his "White CK"?

Not all dealers are created equal...I could list off dealers of all colors I've been too that I wouldnt even buy a 1/64th scale toy tractor from...and some I'd trust with my first born.