Info. required for warranty work?

[Sigma]

This may be a CC dealer question.

I purchased my ZF-50 from a dealer about an hour drive away and was told that I'd receive a warranty card in the mail in a few weeks ..... but, I didn't.

When calling the dealer back, I was told that it was registered the day of the sale and another dealer could perform warranty work.

What would I need to carry in to the local dealer to receive warranty work or parts?

I'm thinking I may have a center blade spindle issue (since it will not take grease) and wasn't sure how much trouble it would be to receive warranty parts (if needed) from the local dealer.

Thanks,
Greg

 

[Sigma]

This may be a CC dealer question.

I purchased my ZF-50 from a dealer about an hour drive away and was told that I'd receive a warranty card in the mail in a few weeks ..... but, I didn't.

When calling the dealer back, I was told that it was registered the day of the sale and another dealer could perform warranty work.

What would I need to carry in to the local dealer to receive warranty work or parts?

I'm thinking I may have a center blade spindle issue (since it will not take grease) and wasn't sure how much trouble it would be to receive warranty parts (if needed) from the local dealer.

Thanks,
Greg

 

[Bird]

Greg, I would think if you have the receipt from the place you bought it, that would be sufficient if you're taking the machine in for repairs. Now I don't know what they do now, but I bought a new Cub Cadet in 1995 and one spindle seized while it was still in warranty. Instead of hooking up the trailer and taking the whole thing 25 miles to the dealer, I just removed the defective spindle and took it to the dealer (same dealer I purchased it from). He said he couldn't warranty it unless I brought the whole thing in for them to do the repair, so I had to pay for the new spindle (it was under $20) and I figured I'd rather do that than drive 25 miles home to get it, 25 back, then have to go back later to get the machine.

It annoyed me, so I wrote a letter to Cub Cadet and they responded that the dealer was right as far as their policy, BUT that they had written him to refund my money and they'd warranty the part to him. That annoyed the dealer tremendously and I had to stop by there twice later before he grudgingly refunded my money. /forums/images/graemlins/smile.gif Needless to say, I never bought anything else there after that.

 

[Bird]

Greg, I would think if you have the receipt from the place you bought it, that would be sufficient if you're taking the machine in for repairs. Now I don't know what they do now, but I bought a new Cub Cadet in 1995 and one spindle seized while it was still in warranty. Instead of hooking up the trailer and taking the whole thing 25 miles to the dealer, I just removed the defective spindle and took it to the dealer (same dealer I purchased it from). He said he couldn't warranty it unless I brought the whole thing in for them to do the repair, so I had to pay for the new spindle (it was under $20) and I figured I'd rather do that than drive 25 miles home to get it, 25 back, then have to go back later to get the machine.

It annoyed me, so I wrote a letter to Cub Cadet and they responded that the dealer was right as far as their policy, BUT that they had written him to refund my money and they'd warranty the part to him. That annoyed the dealer tremendously and I had to stop by there twice later before he grudgingly refunded my money. /forums/images/graemlins/smile.gif Needless to say, I never bought anything else there after that.

 

[gamble77]

What is your units serial number and I can tell you if the warranty was ever registered?

 

[gamble77]

What is your units serial number and I can tell you if the warranty was ever registered?

 

[Sigma]

I don't have any of that with me, but I believe it has. They faxed me a copy of something that appeared to be printout of the online form they used to register it. I'll look at it again and see exactly what it says.

 

[Sigma]

I don't have any of that with me, but I believe it has. They faxed me a copy of something that appeared to be printout of the online form they used to register it. I'll look at it again and see exactly what it says.

 

[bermuda_ken]

If you brought a machine like this to our shop for warranty work, all we ask for is proof of purchase. We can verify if the unit is under warranty or not.

ANY CCC dealer can perform warranty work if you can provide them with this info. You DO NOT need to take your machine back to the dealer of purchase for a warranty fix. (it is sometimes helpful to do this though to create a machine maintenance history).

 

[bermuda_ken]

If you brought a machine like this to our shop for warranty work, all we ask for is proof of purchase. We can verify if the unit is under warranty or not.

ANY CCC dealer can perform warranty work if you can provide them with this info. You DO NOT need to take your machine back to the dealer of purchase for a warranty fix. (it is sometimes helpful to do this though to create a machine maintenance history).

 

[KZ1100L1]

I am a certified Cub Cadet technician with eleven years in the Power Sports and Equipment industry. You can take your Cub Cadet to any dealer for warranty work. It is helpful to the servicing dealer ifyou did not purchase the unit there, to provide a copy of the original sales receipt; though not required. If you purchased the unit from a retailer that is not a service provider, a copy of the original sales receipt is a very good idea; as some none service providing retailers do not alway file the warranty regiestration properly. After the sale the unit is no longer a problem.
Catch ya in the wind,
KZ1100L1

 

[KZ1100L1]

The reasoning behind that policy is so that the technician can determine the cause of failure and insure that it does not occur again. Just last week I had a customer bring in the deck to his mower to diagnosis an abnormal noise. I inspected the deck and could find no problem. When the the unit was finally brought in and tested under a load the problem was found and the customer received three new spindles, covered by warranty, instead of just the one that was defective.
Catch ya in the wind,
KZ1100L1