"how cool is this??"

[DavidS]

\"how cool is this??\"

I have a Befco finish mower that needs repainted. Well anyway I wanted to have new decals to put on the unit so I emailed Befco to ask about how to get them (that was yesterday) and this morning I have an email telling me they will be mailed out today. WOW!!! Talk about customer service.

 

[Golfgar4]

Re: \"how cool is this??\"

It's GREAT when a company provides that kind of service. /forums/images/graemlins/cool.gif

A few years ago I bought a Black & Decker cordless weed whacker. About half way through the first season that I used it, the plastic handle on the shaft cracked. I looked all over my local area to find a replacement handle but had no luck. So I went to B&D's web site and sent them an e-mail just asking where was the closest store where I could buy a replacement handle. Two days later, a box shows up in the mail with a new handle in it and a handwritten note apologizing for the inconvenience I suffered! /forums/images/graemlins/shocked.gif

My inventory of B&D tools has increased remarkably since then! /forums/images/graemlins/wink.gif

 

[Bird]

Re: \"how cool is this??\"

Garry, like you, I have a fondness for Black & Decker because of past service I've gotten. Several years ago I had a little B&D sander and every time I used it, I blew it off with compressed air and put it back in the box, so it stayed looking good. Then came a Saturday morning when I used it a few minutes, shut it off awhile, and when I tried to turn it back on, the switch was bad. So I drove out to the service center to buy a new switch (took it with me of course to be sure I got the right one). The guy first apologized because he said it would be a few days before they could get to it to replace the switch, but that he could give me a new switch and I told him that was all I wanted anyone; I'd change it myself. Well, he went in the back, came back apologizing again because they were out of those switches. He asked how old it was and I told him about 4 years. So he said, "I'm sorry but I can't warranty it; however, I can exchange it for a new one for $2." I said, "Two dollars? For a new one or a reconditioned one?" He said, "New." Needless to say, I expected to pay that for just a switch.