Yesterday I got the Lynx pole saw out to do a little trimming and when I went to put it back in the tractor bucket I saw that the extension pole was bent right where it attaches to the saw.This is an engineered piece of tubing and probably the strongest part of the saw.I've only used this saw 5 or 6 times and always on limbs up to about 4" and never have dropped or banged it against anything that I know of but something smacked it pretty good.I started to just cut the end off and re- attach the saw end to good material but thought better of it and called H.F. customer service.After the usual long wait I finally got a lady to talk to and explained what had happened and asked if I could buy a replacement extension pole.She checked and said that the only serviceable parts were the battery and blade. She then asked when I had bought the saw and I told her it was 8/10/19 so she said it was under warranty for 90 days so I could take it back to the store for replacement.I took it in this morning fully expecting to be told it was abuse and not covered but ,to my surprise, the clerk called someone in the back to bring up a replacement.While waiting I asked her if the new saw would have a 90 day warranty so she checked the computer and found a deal where I not only got the 90 day but could buy the extended warranty for $6.00,giving me 15 months warranty.I jumped all over that and as we were finishing up I remembered that I had forgotten to bring in the battery and charger. She said not to worry about it just keep it for a spare.
That is what I call customer service and not the first time I have been treated great every time I've had a problem with any of their products.