Reminds me of my days working insurance claims against Lloyd's London and other large insurance companies. Filing claims was a big deal and involved significant efforts to be able to recover as much as possible
dealing in small town USA didn't have to deal with LLoyds much, something they called the secondary or substandard market. Lloyds was
the wild west of insurance, big gamblers on big risks. These are the guys who insure those oil tankers, wonder how much their underwriters drink...
Lot of back and forth on a claim. Claim person doesn't always know what to ask for until basic info comes in.
Big companies and big claims usually involve attorneys and a lot of papering one's file.
Ultimately the insurer must make an offer to pay, or refuse to pay. It's a fun process.
If there weren't so many crooked or misbehaving folks trying to rip off the insurance companies we would never have
gotten to this adversarial position. No one trusts anyone. Everything must be proved.
I have seem human dishonesty to a frequency and level that makes it hard not to be cynical. Money really does corrupt.
once upon a time there was a big scandal I think about Allstate in California.
Their California claims dept was caught automatically offering only 90% of the proper amount, sometimes lying about contributory negligence, other
times just for trying to save money. They were really fined for that. Sears had the same issues in some of the auto lube oil stores. Lots of cheating going on.
one of the things I looked for when dealing with insurance companies was did they release the check within a few days of receipt of all the info they wanted
and signed release, or did they wait until the last possible day of the 30 day period? I guarantee you Lloyds would wait until the 30th day.