Good Dealers?

[BotaGuy]

I bought my first CUT from McFarlanes in Sauk City Wisconsin, a Kubot a B7500. The fellow TBN member BOONE, who bought my B7500, had McFarlanes install a Loader on it for a great price....and then I just bought my BX23 from these guys as well. Great Dealer, great service. I spoke with others but none called me back. Dick McFarlane kept in contact with me all of the time, including the time between tractors since he knew I bought stuff all of the time. Excellent dealer.

 

[SPaulsen]

I have been dealing with Larry Franklin and his crew from Sound Tractor in Everett, WA. Sound Tractor has been reasonable on price, but better yet...excellent in customer service. I have always felt I was a priority when ever I call or walk through the door. Recently I had a problem with a post hole auger. Sound Tractor told me to bring it in and they would replace it, no questions asked (it was out of warranty). Many kudos to this business...They represent Kubota very well.

 

[Junkman]

John...... I can't say anything bad about my original selling dealer, but I also can't praise him because I have yet to have any problems with my tractor. He did give me a good deal on the tractor purchase, but when I tried to purchase a snow blower from him, his price was list plus a few dollars . A more local dealer to me beat that price by a good margin. Since the dealer that is closer to me is also the less expensive one, I will be dealing with that dealer for the future. I also asked the local dealer about warranty repairs and he said that if I should need any, that they would do them without question. While the selling dealer isn't a bad dealer, the local dealer is less expensive. Had this dealer been in business when I purchased my tractor, he probably would have gotten my business. I am sold on Norfolk Power Equipment of RI for my future business.. /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif
846 Bronco Hwy.
Burrillville, RI 02830
Phone: (401) 710-9911

 

[DFW]

Thank you John. I've been thinking about how great this dealer was and wanted to post in this forum. But other things got in the way, but now that I am on the mend, I didn't want to delay letting everyone know how good a dealer they really are. /forums/images/graemlins/smile.gif

 

[KiotiJohn]

</font><font color="blueclass=small">( But other things got in the way, but now that I am on the mend, I didn't want to delay letting everyone know how good a dealer they really are. )</font>
I'm glad to know that you're beginning to feel better. I know it isn't easy, it never has been for me.
I hope this list will give new people a good list to refer to when trying to find a good dealer. Thanks for your input. Junkman: It's nice to know that new dealers are coming in and giving people a chance to get a fairer shake isn't it? I suppose a lot of people are in the same boat when it comes to priaising their dealers. Nothing gone wrong, so no new experience. That's a good thing. John

 

[BamaDave]

Cahaba Tractor, Birmingham, Alabama. I dealt with Bryan Gamble. I timed it around the purchase of my rural property so it was almost 2 years from the first call to the actual purchase. He never once acted impatient or bothered by my questions, which were many, since I'm a rookie. He personally delivered the BX23 to my property and took several hours showing me the entire operation, including removal and attaching the BH and FEL. I think he went above and beyond what I would expect the average dealer provides. Visiting the showroom is a pleasure since all of the sales and parts folks are extremely helpful, never talking down to a dumb question. I recommend 'em highly, especially Bryan. I'm glad I purchased there and would again.
My 2 cents,
Dave

 

[KiotiJohn]

</font><font color="blue" class="small">( My 2 cents,
Dave )</font>
I see you're fairly new to TBN Dave, so welcome and thanks for your post. Great to hear of another good and patient dealer. Enjoy your BX and remember we love pics. John

 

[v8dave]

Sacramento for Tractors in Sacramento California. Deals in Kubota tractors. Took lots of time to work with me while I worked out whick size tractor to buy. Let me try three tractors with backhoes on their premises in the dirt pile in the back lot.

Basically a family run store--I dealt with Ron Adams. I bought there on recommendation of a friend--and the great service they gave him.

Welded on some bucket hooks at no cost. Fixed a broken zerk grease fitting, I found at 10 hours--no debate.

Dave

 

[goatman]

I just returned for a 680 mile round trip with a new TC30 by New Holland.. I went to Tarheel Tractors in Lenior N.C. I tried my local guys first but when I looked at the bottom line Tarheel Tractors had it all over them.. Brad must have taken at least 10 calls from me and never seemed annoyed or hurried.. Kim answered all my finace questions and was very pleasant. After price and pick up date setteled. I Showed up with my trade and of course, I wanted one more thing, ( modification to my bucket), Brad said sure and the the guy in Manint di d a great job in getting my tractor redy to go.. Steve went and got another TC 30 went over all the saftey features with me and gave me the keys and I spent the next 30-45 minutes trying her out.. Just before we left Brad comes out with hats and tee shirt for my teenage daughter and made her feel like she was part of the buying exp and not just a bored teenager... I want to thank Bard, Steve, Kim,Chad and the guy that did the welding for a great buying exp. and a great tractor.. David Bellville /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif

 

[om21braz]

Goatman,
I'd personally like to thank you for purchasing here in NC - the western part of our state especially needs all the help it can get.

 

[ThistleKop]

My commendation is not to a dealer but to the company that builds/distributes the Rhino TW84 brush hog. After reading the posts on TBN about the need to check the slip clutch periodically, I became concerned about my TW84 lift-type that I have used with good results for ten yrs. It is built by Servis-Rhino. a member of the Alamo Group. I did not receive an operator's manual ten yrs. ago and to this point had not needed one. With the slipclutch issue in mind, I began surfing to find a way to get a manual. I found no URL that I was confident would address my need. I finally selected the one that looked the most likely to get my request to their Service Dept. To shorten this story; today a brown truck with a driver in short pants delivered a hard copy of the manual at no charge. Hats off to Servis-Rhino and the Alamo Group.
TK

 

[KiotiJohn]

</font><font color="blue" class="small">( Hats off to Servis-Rhino and the Alamo Group. )</font>
I second that! How nice to know one can rely on a MFG to actually take care of a problem like this for no charge and so quickly too. Thanks for the post. John

 

[OrangeGuy]

Great discussion on equipment dealers!

I just received my Summer 2004 copy of the BOBCAT "WORKSAVER" publication. One of the articles titled "Making Supplier Relationships Work" was authored by Roger Cook of "This Old House" and " Ask this Old House" fame. Regarding equipment dealers Roger states....

"Make no mistake - the dealer is key to any equipment purchase. Of course the name and reputation of the manufacturer is important, but you must be certain the dealer is going to be around to stand behind the product. If you need advice or a part, it doesn't matter who built the equipment. You need the local dealer's help. You don't want to have to call an 800 number."

Roger further states... "There's an old saying that I am reminded of when I think about my suppliers - 'a disaster on my part doesn't necessarily make an emergency on their part.' No matter how well you plan, there are times when you need something right away. It could be a load of sod or a part for your loader. If you have a good, honest relationship with a supplier, he will go out of his way to help. If not - if you always shop around for the lowest price - you may indeed face a disaster alone."

IMO, well put!

OrangeGuy

 

[KiotiJohn]

</font><font color="blue" class="small">( IMO, well put!)</font>
Very good post OrangeGuy. The dealer is very important when that time DOES come that you need him/her. Let's hope most of us don't need it too quickly! John

 

[goatman]

I bought a TC 30 NH at Tarheel Tractors Lenoir N.C. Apprx 650 miles round trip for me.. And Couldn't be Happier.. Excellent Deal Saved me between $1200 -$3000 over my local dealers.. Took my 16yo daughter and had a excellent road trip and Brandon , Steve and Kim at the other end Couldn't have been nicer and were very tolerate of my mulptiple phone calls to seal the deal. before the trip. Hats Off to Tarheel Tractors.... /forums/images/graemlins/smile.gif /forums/images/graemlins/smile.gif OOPS didn't realize I had already posted to this thread!! "CRS" again... /forums/images/graemlins/blush.gif /forums/images/graemlins/blush.gif /forums/images/graemlins/blush.gif

 

[Yankee]

Cavalier Equipment in Ashland, VA. Very patient and helpful over multiple visits and calls. Great delivery service and first-day instruction. Responsive service (2 calls). In fact, on the last, the tech mowed half my lawn to make sure the problem wasn't going to recur! I've met the owner, several in sales, the counter folks, and several servicemen. Great staff all.

 

[NIXON]

I have to say that my dealer ( smardts in Zelienople Pa ) has been great to deal with. I've had one problem ,and it was dealt with with 48 hrs. ( including pickup , repair ,and return ) . I also had them do the 50 hr service and add TNT at a later date . The mechanic allowed me to watch him do the service ,and explained what he was doing ,so that in future I'd be able to do it myself . My only complaint is I didn't get a free Hat /forums/images/graemlins/smile.gif John

 

[Yankee]

"My only complaint is I didn't get a free Hat John "

Neither did I! I went in a week or so ago and you know what? They don't even carry them! Now I ask ya, how can a tractor dealer not sell hats? Can you imagine a Deere dealer, for example, not selling about 10 different versions?

 

[Bob_Skurka]

</font><font color="blue" class="small">( "My only complaint is I didn't get a free Hat John "

Neither did I! I went in a week or so ago and you know what? They don't even carry them! Now I ask ya, how can a tractor dealer not sell hats? Can you imagine a Deere dealer, for example, not selling about 10 different versions? )</font>


I got 4 pens, 2 T-Shirts and NO hats from my NH dealer. Then again, the T-Shirts were size XXL (I wear a L), the pens were cheap promo pens, and I don't wear hats anyway.

I got 1 pen from my Ventrac dealer, and I think that was only because he accidently left it on my dinette table when we were filling out the paperwork.

The Kubota/Cub/White dealer hasn't given me anything at all. I've bought a White riding mower, a Cub GT and a Cub ZTR from him in addition to the B2910.

But I get great service from all of them so I'm not complaining.

 

[Golfgar4]

I didn't even buy anything from a dealer in New Hampshire, and I got 2 FREE hats!! /forums/images/graemlins/shocked.gif /forums/images/graemlins/laugh.gif /forums/images/graemlins/grin.gif