GC2310 Wrong Pump installed

[hknapp]

I have had my Massey GC2310 for three years and have 788 hours on the tractor. It was three months out of warranty. All services have been completed in a timely manner since it was purchased. The tractor was sitting idling the other day and I went to raise the backhoe. I heard a click and a faint whirr?? and lost all hydraulics. After consulting the dealer I decided to see what was wrong myself. When I pulled the pump out I found that all of the splines were worn off on the first half inch of the shaft. Upon further investigation I found the following problems:
1. The pump shaft only went into the 1 1/2" deep gear 1/2".
2. The front 1/2'" of the gear was worn like the shaft.
3. The raised area on the pump which should have snugly into the machined port on the transmission housing wasundersized by 1/4".
A. These two surfaces are used to correctly align the pump shaft to the gears.
4. The pump was installed with a bunch of liquid gasket material to try to fill the void left by the underszed raise area of the pump.
I took the tractor and pump to the dealer. The factory was notified and so far has offered to replace the arts fo free. Since this is a labor intensive job, that's some help but not alot.
Has anyone else had this failure?
As soon as I get the old pump number I will post it so you can check that this pump is not installed in your tractor.
More when I get more.

 

[LBrown59]

I have had my Massey GC2310 for three years and have 788 hours on the tractor. It was three months out of warranty. All services have been completed in a timely manner since it was purchased. The tractor was sitting idling the other day and I went to raise the backhoe. I heard a click and a faint whirr?? and lost all hydraulics. After consulting the dealer I decided to see what was wrong myself. When I pulled the pump out I found that all of the splines were worn off on the first half inch of the shaft. Upon further investigation I found the following problems:
1. The pump shaft only went into the 1 1/2" deep gear 1/2".
2. The front 1/2'" of the gear was worn like the shaft.
3. The raised area on the pump which should have snugly into the machined port on the transmission housing wasundersized by 1/4".
A. These two surfaces are used to correctly align the pump shaft to the gears.
4. The pump was installed with a bunch of liquid gasket material to try to fill the void left by the underszed raise area of the pump.
I took the tractor and pump to the dealer. The factory was notified and so far has offered to replace the arts fo free. Since this is a labor intensive job, that's some help but not alot.
Has anyone else had this failure?
As soon as I get the old pump number I will post it so you can check that this pump is not installed in your tractor.
More when I get more.

I say they owe you both parts and labor.

 

[BobG_in_VA]

Take the pump/spline into the MF dealer and tell them it is obviously a "latent defect" (one that could not be seen or known when bought). Most states have latent def. laws that say it can be way out of warranty but the manf. will still have to warrant the item....Good luck. BobG in VA

 

[JC-jetro]

I would document all without further pump disassembly by taking close up and detailed pics. This is totally unacceptable and show shoddy installation and this is a very gross disregard to minimum installation practices.

JC,

 

[LBrown59]

Take the pump/spline into the MF dealer and tell them it is obviously a "latent defect" (one that could not be seen or known when bought). Most states have latent def. laws that say it can be way out of warranty but the manf. will still have to warrant the item....Good luck. BobG in VA

Sounds like a violation of implied warranty laws / in which case there is no time limit.

 

[LBrown59]

I took the tractor and pump to the dealer. The factory was notified and so far has offered to replace the arts fo free. Since this is a labor intensive job, that's some help but not alot.

this is an implied warranty law violation.
They owe you full parts and labor.

 

[hknapp]

I purchased the tractor new in March of 2005. I was told by the dealer today that the pump was changed in the 2006 models. The pump installed on my tractor is a Shimadzu GPY-10R708 470. This number is located on the face of the pump. You will either have to use an inspection mirror or remove the floor board in order to see it. Still have not heard more from the dealer or the manufacturer.
More when I get more.

 

[hknapp]

I am pleased to announced the Dealer called yesterday and said they would replace the pump including all parts and labor. I would have to purchase the hydraulic oil and filter. I am satisfied. I have loved my tractor and was heart sick when it died. I'll post when I get it back.
Thanks for your input and support. The latent defect idea was killer.
If anyone is curious my Tractor Serial Number is NT3548. Hope it helps anyone in this situation.
Thanks,
hknapp

 

[BobG_in_VA]

I am pleased to announced the Dealer called yesterday and said they would replace the pump including all parts and labor. I would have to purchase the hydraulic oil and filter. I am satisfied. I have loved my tractor and was heart sick when it died. I'll post when I get it back.
Thanks for your input and support. The latent defect idea was killer.
If anyone is curious my Tractor Serial Number is NT3548. Hope it helps anyone in this situation.
Thanks,
hknapp

Not a court in the country that wouldn't have upheld the latent defect on that issue....good luck! BobG in VA

 

[john_bud]

I am pleased to announced the Dealer called yesterday and said they would replace the pump including all parts and labor. I would have to purchase the hydraulic oil and filter. I am satisfied. I have loved my tractor and was heart sick when it died. I'll post when I get it back.
Thanks for your input and support. The latent defect idea was killer.
If anyone is curious my Tractor Serial Number is NT3548. Hope it helps anyone in this situation.
Thanks,
hknapp

As they say, Stuff happens. It's good that you have a dealer willing and able to stand up and do the right thing.