TNhobbyfarmer
Veteran Member
- Joined
- Dec 23, 2004
- Messages
- 1,185
- Location
- Middle Tennessee
- Tractor
- Kubota L3430 Polaris Ranger 500
Monday I ordered a 42" 4000 lb set of pallet forks from Titan. I received the forks on Wednesday, great service. The product looked to be high quality. Although I haven't used them yet, I feel confident they will be a valuable tool for me.
The second part of the story gives you an idea of how Titan views customer service. When I opened up TBN late yesterday I noticed a Titan sale ad for the exact same set of forks I just received. The price was $26.20 lower than I paid. Since I just missed the special, I emailed Titan and asked if they would consider a rebate for the difference in the prices. I told them in my email that if they couldn't, I understood and there would be no hard feelings. Yenessa emailed back with the following answer; "I would love to refund you the difference in that price." Now that is service!
I would highly recommend Titan if you are considering one of their products. They understand customer service. Thank you Yenessa.
The second part of the story gives you an idea of how Titan views customer service. When I opened up TBN late yesterday I noticed a Titan sale ad for the exact same set of forks I just received. The price was $26.20 lower than I paid. Since I just missed the special, I emailed Titan and asked if they would consider a rebate for the difference in the prices. I told them in my email that if they couldn't, I understood and there would be no hard feelings. Yenessa emailed back with the following answer; "I would love to refund you the difference in that price." Now that is service!
I would highly recommend Titan if you are considering one of their products. They understand customer service. Thank you Yenessa.