I may have read it wrong, but I saw it as the implication being that some Dealers would try to make it the customer's fault one way or another and try to charge for something that should be under warranty.
You're right- it is open to interpretation! If so, I was wrong- but try to prove it!:laughing:
Right now, one Stihl/Echo dealer who sold me my 1986 038 50th anniversary edition Stihl saw is holding both the product and $1,800+ of my money on the following: I went to him to buy a self propelled leaf blower, I can't take the shoulder ache from my back blower any more. I went to him to discuss what I needed, and if it would blow the stones off/out of my grass come springtime. I told him and showed him exactly what I wanted. I demoed the product but was not overly impressed, and he didn't have stone/gravel the size of mine on his lot. I went to him for his 'professional' opinion.
I bought the machine, tried it briefly in the fall, then stored it for winter. In spring, it was run for 45 minutes and the 'trans' broke. I took it back, told him I didn't want it, and wanted my money back because it would not do the job I bought it for, for several reasons. We've gone around about this since when I bought it Sept, '17.
I went in a few days ago and stated I wanted a check for price paid by end of week. He was out and one of his employees gave me the usual run around, and was belligerent too. I've previously bought the Stihl, 2 Echo combi tools and Echo hedge trimmer, and pole pruner and weed heads, tiller head, paddle broom, etc. from them, but I guess customer loyalty is only as good as one's last purchase these days!?
He had sold the machine with a new trans from the manufacturer to a pro landscape place, and told me he'd get me my money, LESS taxes, 8% including piss ant VT city tax, and the buyer would write me the check personally and send it to his shop. He sent me a bill for the under warranty trans, AND an hour's labor attached to his email to me. I replied and asked what the invoice was for since the manufacturer warranted the trans and he would have been paid to do the labor to replace it. No answer!
I'm waiting on the check, and I suppose the bookkeeper will have deducted the taxes and probably the trans and labor costs, and possibly charge a fee for keeping my money and having the machine to sell as new, less tax to a new 'customer'. Oh, and a check writing and depositing fee and surcharges for having to keep the money and machine forever, and 'commish' for selling it to the new guy too.
Whatever I retrieve from this will go to different saw/equipment dealers I also work with nearby dealers and in another VT 'city', not far away.
Sorry for the long post, but my point is trust only as far as one can throw, and don't buy into the dealer's BS, especially when they're in sale mode or in, 'we can fix it' for: $$$$$$, AND you used the wrong gas, and ran the saw during daylight hours! Etc.
