Better B7800 Deal?

[ToddW]

The part that bothers me with this is that its all about customer service.
/snip
I'm looking for the guy who will go the extra mile to help me.

I agree, when I was shopping for my new tractor last year I spent a lot of MY time on MY days off at the local NH, JD and Kubota dealers. Short story the Kubota dealer got my sale (L2800HST) due to the amount of time he was willing to spend with me and his no hassle pricing structure. Oh, and though he isn't open on weekends he delivered the tractor on a Saturday morning on his own time.

/Todd

 

[BlacknTan]

IMO, No one should receive harrassment from a dealer for any reason. A good part of what a dealer sells is service and good will. Bad dealers should be weeded out by the only method available to the consumer.......Word of mouth!!

Would you care to post the dealer's name, so the rest of us can avoid this type of difficulty also??

 

[mr_shovel]

Here is the e-mail I got. Apparently in response to my original post.

Hey MR Shovel,
I hope when you went to the other dealer the next day, you did not arrive 5 minutes before closing time. You also forgot to mention that while you were out stumbling around in the pitch dark that I was working on another price for you. Oh yea $15,600.00 to much.
<salesman #1>

 

[Taiser]

Well I gotta agree, seems like a snotgram to me!!! Way to drum up service, if it was me I'd be sending you an e-mail asking how I could improve my service to you since you were obviously dissatisfied. What a dink!

 

[BlacknTan]

Please tell me who this dealer is so he never get's any of my business since I'm in NY also.

PM me if you'd like...

 

[riptides]

I think you guys are not giving the dealer a fair shake.

The e-mail does not look that bad. I'd go back and bump heads with him. He may just be the type of guy you need in your corner when times get tough.

I'd rather be up front and forward with some stuff than have it sugar coated.

What have you got to lose? What have you got to gain?

-Mike Z.

 

[Jay Hilliard]

Hey MR Shovel,
I hope when you went to the other dealer the next day, you did not arrive 5 minutes before closing time. You also forgot to mention that while you were out stumbling around in the pitch dark that I was working on another price for you. Oh yea $15,600.00 to much.
<salesman #1>[/QUOTE]


What a jerk. At least you came to him, even if it was 5 minutes before closing. I would not bother him again. Take YOUR money elsewhere! If he had somehwere to go or be, he could have told you, wrote down your name and email and got back with you.

There are many dealers that will appreciate your business. I just dont understand people, who think you are obligated to do business with them.

 

[Tractordawg]

MR Shovel,

Did you ever contact Kubota directly on you poor treatment and failure of this dealer to represent the Kubota brand? I think they would want to know.

 

[Timber]

You could always call Kubota and say he touched your Boobs and you want a free tractor

 

[williet]

Like you, I've been looking at two dealers here in North Alabama. The first and closest was just like your first. I was there at about 10 min. before he closed the building ... a business he owns ... and he ignored me until he asked me to leave and locked the door in my face.

The other guy, an hour away, took half an hour with me even though I told him I was just looking and wasn't even sure I would buy a Kubota.... guess who will get the money when I buy.

It's not just Kubota tractors, it's about everything these days ... some folks think they are doing you a service by allowing you to buy from them and some are happy to get your business.