Anyone get stopped leaving stores?

   / Anyone get stopped leaving stores? #1  

aczlan

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Northern Fingerlakes region of NY, USA
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Kubota L3830GST, B7500HST, BX2660. Formerly: Case 480F LL, David Brown 880UE
The other day me and my wife were at a large chain store and while shopping I noticed a "Manager" (who knew that he was a manager and wanted everyone else to know it too from all appearances), I thought to myself what a jerk (he was reaming out someone from maintainance over the radio for not dropping what they were doing (repairing a cooler IIRC) and coming up to fix the sliding door that was stuck open).

15 minutes later when we had checked out and were leaving with a very full cart (having bought a couple of weeks worth of groceries, as we normally do) and said "Manager" stopped us and demanded to see out receipt, I said it is in my pocket, but (being as my wife was with me, I didn't want to make a scene) I dug it out and he looked over it, he then said loudly "you do realize that you only paid for one of the 12 cans of pork and beans on the bottom of the cart, my wife said I saw the cashier ring them up, he said well, they don't show up on the receipt, then after looking at it for another 30 seconds he said, ah ha, she rang them up as 12 x 12oz cans of beans (all on one line), then in a very condescending tone he said "I always ring them up individually". he looked at the receipt for another minute or so, then handed it back and said you can go now.

So, he stopped us for 3-4 mins (not a huge deal, but it is the preicipal of the thing), treated us like criminals (for no reason, that I know of other than perhaps that the cart was filled to overflowing and there was a box with 12 cans of beans on the bottom of the cart), couldn't even read his own stores receipt well enough to not falsely accuse us of theft and then to top it all off he didn't even bother to apologize for delaying us and treating us as if we were guilty of shoplifting until proven innocent.

I guess what gets on my nerves is being treated like a criminal, I am an Eagle Scout, I do my best to live a honest life and do good whenever I can. I wouldn't steal from a store, it is against my moral code and if I am going to break that it will be over something worth a whole lot more than a dozen cans of pork and beans.

If it has just been me I would not have stopped (as I hadn't done anything wrong), but I didn't want to make a scene with my wife (who said well get out the receipt when the "Manager" stopped us) there, my feelings are that IF you think that I stole something, make me stop, call the cops and I will happily show them the receipt, then file a complaint for unlawful detention against the person who stopped me.

(see here: www. Michael Righi .com Papers Please: Arrested At Circuit City for a interesting story of someone who was arrested for not showing his receipt, and here: Slashdot | Man Arrested for Refusing to Show Drivers License for a very long and involved discussion about it)

Anyone else had similar experiences ?

Yes, I understand that they are trying to prevent people from stealing stuff, but if there is probable cause to stop me, do it, call the cops and let them do their job, otherwise let me go.

Aaron Z
 
   / Anyone get stopped leaving stores? #2  
Yes... and I make it a point not to go to that individual store again...

I've noticed in the surrounding Oakland area it is getting to be a nuisance to go to any of the large chain stores... the ironic thing is I can go to the same store 20 miles away and the difference is night and day. The stores are nicer, the inventory selection is better and for the most part there isn't anyone pawing through my purchases.

It's not just the stores... it's also the banks, post offices and gas stations.

I was running late the other day for an appointment... on the way back I stopped at 3 gas stations to buy gas and left each one not making a purchase. I usually use my credit card and all the stations had the credit card logo... none of them accepted credit cards... only debit cards. I may not have lots of choices in a lot of things, but I will still choose who I do business with.
 
   / Anyone get stopped leaving stores?
  • Thread Starter
#3  
Yes... and I make it a point not to go to that individual store again...
we may do that, if I see that person again at that store I will get their name and file a complaint.
I've noticed in the surrounding Oakland area it is getting to be a nuisance to go to any of the large chain stores... the ironic thing is I can go to the same store 20 miles away and the difference is night and day. The stores are nicer, the inventory selection is better and for the most part there isn't anyone pawing through my purchases.
yep, there is a new Lowes next to the store we had problems with and they are more of a homeowner oriented store vs. the one 15 mins the other way (from home), which is more contractor/professional oriented, also I never get hassled for using the hotel credit card (in my managers name) at the older lowes, but I have been given a hard time 2-3 times at the new one (ie: they have wanted to call someone on the phone and have a female who claimed to be the person who's name is on the card say that I was authorized to use the card, the funny thing is that they have NO WAY of checking that the person I gave them the number for is the person they say they are...

Aaron Z
 
   / Anyone get stopped leaving stores? #4  
You must not belong to a Sam's Club or B J's Wholesale............ as they stop EVERY customer and make you prove you are not stealing anything on the way out.
 
   / Anyone get stopped leaving stores? #5  
Hmmmm, I think what that manager did to you was out of order.

If I were in your shoes, I would make it my mission to reign in that manager who is obviously on a power trip.
Why is this manager assuming a security role? And why did he choose a shopper with a full basket (= lots of money spent on groceries) to do this audit? Do you look like a crook?? (just kidding)

I would be interested in finding out how long this manager is is in the role..... weeks, months, years??

I would be seeking out the highest level of management in the store to let them know how the manager is treating their valued customers... And if they dont respond with what you consider a suitable apology, then I'd shop elsewhere... I wouldnt get too upset over it, its not worth the stress.

Even if shops are being taken for millions each year, through shoplifting or whatever, that is no excuse for rude and unprofessional conduct.

Man, I would have wiped the floor with him right after he realised he was wrong to accuse you!!
 
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   / Anyone get stopped leaving stores? #6  
I can understand the feeling of needing to just get it over with, as you were with your wife. I can think of a few times when I would start to speak up, and was advised to let it go. I imagine if you were alone, the manager might have gotten an earful.
Scott's right, BJ's & Sams Club review your receipt before you leave the store. I hate it, but also realize it is store policy and I have chosen to do business there. Wal-Mart frequently has an employee stationed at the door and if your item is not bagged, they'll ask to see a receipt. Usually it is not a manager though, just an average employee.
 
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   / Anyone get stopped leaving stores? #7  
Local chain store here (Missouri) never looks at your receipt. Same chain in Carlsbad NM checks everyones receipt.
 
   / Anyone get stopped leaving stores?
  • Thread Starter
#8  
I can understand the feeling of needing to just get it over with, as you were with your wife. I can think of a few times when I would start to speak up, and was advised to let it go. I imagine if you were alone, the manager might have gotten an earful.
yes, she is very non-confrontational, which is a good influence on me at times, but if she hadn't been there, I wouldn't have stopped and if the "manager" had tried to stop me he would have gotten an earful (or I might have pretended that I didn't speak English, there are some side benefits to having spent almost 2 years in Argentina).
Scott's right, BJ's & Sams Club review your receipt before you leave the store. I hate it, but also realize it is store policy and I have chosen to do business there.
True, and if I was going there I would expect to be stopped as everyone is, however as I wasn't going there and we were the only ones stopped (that I saw) I was less than impressed.

Wal-Mart frequently has an employee stationed at the door and if your item is not bagged, they'll ask to see a receipt. Usually it is not a manager though, just an average employee.
yes, depending on the employee they will do it with you with a few things in the cart too, but they do it with EVERYONE not just randomly stopping people

Aaron Z
 
   / Anyone get stopped leaving stores? #9  
You must not belong to a Sam's Club or B J's Wholesale............ as they stop EVERY customer and make you prove you are not stealing anything on the way out.

But, but, but, they only do it to make sure you got everything you paid for. Really, that's what they say if you ask. :rolleyes:
 
   / Anyone get stopped leaving stores? #10  
I can certainly understand being angry. The manager was obviously a buffoon, who couldn't read his store receipt and didn't have the courtesy or class to treat you as a valuable commodity, a customer. He also wasn't decent enough to apologize.
A letter to upper management might be a good idea.
 

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